Team Manager – Clinic Operations, Nursing

TELUS

Team Manager leading a nursing team in an occupational health clinic to deliver exceptional care. Ensuring operational efficiency and compliance while fostering a positive patient experience.

Posted 6/10/2026full-timeMontréal • 🇨🇦 CanadaMid-LevelSenior💰 CA$72,000 - CA$108,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

operations managementpersonnel managementclinical standards complianceperformance evaluationpatient satisfaction monitoringoperational efficiency monitoringElectronic Medical Record (EMR) systemmedical equipment oversightrecruitmenttraining

Soft Skills

bilingualismautonomyresourcefulnessefficiencyplanningorganizational skillsanalytical skillssolution-oriented mindsetpositive attitudemotivation

Certifications & Qualifications

college diploma in NursingBachelor's Degree in Nursing Sciencemembership with Ordre des infirmières et infirmiers du Québec (OIIQ)

Industry Keywords

patient experienceclinical servicescontinuous improvementpatient-centered approachissue resolutionpatient journey optimizationstandardization of practiceshealthcare environmentperformance reportsservice excellence

About the role

Key responsibilities & impact

Lead a team of nurses committed to delivering an outstanding patient experience while ensuring the quality, efficiency, and smooth operation of clinical services.
Directly supervise nurses and serve as the primary point of contact for physicians.
Schedule staff, manage replacements, and ensure optimal clinical coverage.
Participate in recruitment, onboarding, training, and performance evaluation processes.
Act as a clinical resource, team support, and engagement leader.
Ensure compliance with clinical standards and quality and performance objectives.
Monitor key performance indicators (patient satisfaction, operational efficiency, wait times, etc.) and promote continuous improvement.
Oversee the use of medical equipment and act as a super-user of the Electronic Medical Record (EMR) system.
Maintain a patient-centered approach and a high standard of service excellence.
Manage sensitive situations and ensure effective issue resolution.
Collaborate with internal teams to optimize the patient journey and daily operations.
Work with other clinics to standardize and harmonize practices.
Participate in the implementation of new processes, technologies, and services.

Requirements

What you’ll need

A college diploma (DEC) in Nursing and/or a Bachelor's Degree in Nursing Science
Active membership in good standing with the Ordre des infirmières et infirmiers du Québec (OIIQ)
3 to 5 years of experience in operations management and/or personnel management in a healthcare environment
Strong proficiency in both French and English, spoken and written (bilingualism is essential)
Excellent ability to work under pressure, demonstrating autonomy, resourcefulness, and efficiency
Strong sense of responsibility, along with excellent planning and organizational skills
Strong analytical skills and the ability to interpret organizational performance reports
A solution-oriented mindset with a focus on continuous improvement
A positive, motivating attitude and a passion for the healthcare field

Benefits

Comp & perks

Employer-matched pension plan available from day one
Group insurance plan available from day one
3 weeks of vacation and 3 wellness days per year (paid time off)
TELUS share purchase plan
Wellness spending account of at least $500 (up to $700)
Up to $5,000 per year for mental health support
40% discount on TELUS and Koodo mobile plans
And much more