Senior Business Analyst

TELUS

Senior Business Analyst leading complex projects in Smart Security Alarm Monitoring Operations across Canada. Bridging frontline operations and technical development to enhance operational excellence.

Posted 6/18/2026full-timeSt-Léonard • 🇨🇦 CanadaSenior💰 CA$70,000 - CA$120,000 per yearWebsite

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Hard Skills

business analysisoperational improvementdata analysisROI analysisproject management

Soft Skills

stakeholder managementcoachingtrainingcommunicationproblem-solving

Tools & Technologies

TELUS enterprise systems

Certifications & Qualifications

IIBA (CBAP)PMI-PBALean Six Sigma

Industry Keywords

workflow analysisproject milestonesbusiness emergencies

About the role

Key responsibilities & impact

Analyze complex current-state workflows to eliminate operational bottlenecks
Translate complex data, ROI analyses, and transformation strategies into clear dashboards and high-impact presentations
Manage expectations, defuse stakeholder escalations, and ensure that project milestones are shared across the team
Coach, train, and peer-review a small team of analysts
Take full ownership of low-to-medium scale projects
Support occasional after-hours business emergencies

Requirements

What you’ll need

5 to 10 years of professional experience in business analysis for operational improvement
Advanced knowledge of English
Professional certifications such as IIBA (CBAP), PMI-PBA, or Lean Six Sigma are great to have
Hands-on familiarity with TELUS enterprise systems and processes is a plus
University degree in Business, Computer Science, Communications, Project Management, or a related field (equivalent professional experience is warmly welcomed)

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Career growth and learning & development opportunities to develop your skills