Senior Customer Solutions Architect – Technical Sales, Mid Market

TELUS

Senior Customer Solutions Architect connecting customers with technology solutions across AI, network connectivity, and cybersecurity. Driving sales success and developing customer relationships in Mid-Market segment, based in Alberta or British Columbia.

Posted 6/27/2026full-timeCalgary • 🇨🇦 CanadaSenior💰 CA$140,000 - CA$190,000 per yearWebsite

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Hard Skills

architecture of solutionsTelecommunicationsMobilityUnified CommunicationsSecurityCloudIT Hosting Solutionssales trainingterritory planning

Soft Skills

interpersonal skillsrelationship skillsadvisory skillscustomer advocacyorganizational skillscontinuous learningpersonal development

Tools & Technologies

AInetwork connectivitycybersecurity

Industry Keywords

pre-sales architecturetechnology roadmapscompetitive landscape

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Connect customers with industry-leading technology solutions, such as AI, network connectivity and cybersecurity
Drive end-to-end sales success, leading customer discovery, creating comprehensive technology roadmaps and contributing to deal closure
Develop relationships at all levels within customers' organizations and challenge client technical teams constructively to align solutions with business needs
Play a crucial role in pre-sales architecture, enabling customers to prioritize initiatives
Leverage TELUS' wide range of technology solutions and thought leadership to present a holistic view of how technology can integrate and enable customers' strategic initiatives

Requirements

What you’ll need

5+ years of experience in leading the architecture of solutions across multiple technologies
Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients
Technical understanding across multiple-solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions
Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners
Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings
Ability to discuss customer solution benefits from both a technical and financial perspective
Passionate about continuous learning and personal development
Strong asset: Sales training/account and territory planning
Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan
Understand the IT/Telecommunications competitive landscape across Canada

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
Active support in your personal and career development – strong leadership and coaching; access to industry leading training programs and learning tools
Discounts on TELUS’ products and services