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Senior Technical Product Manager – ServiceNow
TELUSSenior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex transformation projects with a focus on ServiceNow and adjacent systems, while effectively managing stakeholder relationships and guiding business case development. Possesses strong financial acumen and technical knowledge across operating systems, cloud applications, databases, or networks.
Highest-signal resume keywords
ServiceNow ExpertiseComplex Transformation Project LeadershipFinancial AcumenAgile Methodologies (SAFe, Scrum)Stakeholder Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transformation Project ManagementBusiness Case DevelopmentTechnical LeadershipProcess OptimizationWorkflow Streamlining
Soft Skills
CollaborationMentoringPlanningAnalysisProblem-Solving
Tools & Technologies
ServiceNowNetcrackerJIRAKanbanScrum
Industry Keywords
Infrastructure ManagementService Management SolutionsBusiness SolutionsROI AnalysisCloud Applications
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
- Provide business & technical leadership and consulting on infrastructure and service management solutions
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions
- Guide business case development and provide input on roadmap priorities
- Mentor and collaborate with team members, supporting their growth and success
- Deliver clear and regular status updates, highlighting risks and mitigation plans
Requirements
What you’ll need- Proven experience leading complex transformation projects with a track record of high-quality delivery
- Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends).
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
- Excellent planning, analysis, and problem-solving skills
- Financial acumen: ability to build business cases that balance benefits, costs, and ROI
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
- Strong collaboration skills
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities