Bilingual Client Service Manager II – Pharmacy Solutions

TELUS

Client Service Manager II enhancing pharmacy operations and supporting pharmacy clients at TELUS Health. Collaborating with internal teams and delivering innovative pharmacy solutions for better patient care.

Posted 7/3/2026full-timeMontréal • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations and technology, with a strong focus on Kroll and pharmacy management systems. Excels in client engagement, strategic problem-solving, and enhancing patient care through innovative solutions.

Highest-signal resume keywords

Pharmacy Operations ExperienceKroll ProficiencySpecialty Pharmacy ExperienceBilingual Communication SkillsCustomer-Centric Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy TechnologyRegulatory ComplianceOperational OptimizationData AnalysisSolution Development

Soft Skills

Exceptional CommunicationRelationship BuildingStrategic Problem-SolvingCollaborationCustomer Service Excellence

Tools & Technologies

KrollPharmacy Management Systems

Industry Keywords

Healthcare SolutionsPatient SafetyPharmacy OperationsClient EngagementContinuous Improvement

About the role

Key responsibilities & impact

Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results

Requirements

What you’ll need

Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
Strong understanding of Kroll and other pharmacy management systems required
Specialty Pharmacy Experience
Exceptional communication and relationship-building skills
Strategic problem-solving abilities and a customer-first mindset
Ability to thrive in a fast-paced, collaborative environment
Passion for improving pharmacy operations and patient care through technology
Excellent oral and written communication skills in French and English

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills