Director, Products & Services – Channels

TELUS

Director of Products & Services for Channels leading a global team in technology solutions to enhance sales channels. Fostering partnerships and managing technology strategies in Canada.

Posted 7/9/2026full-timeToronto • 🇨🇦 CanadaLead💰 $128,000 - $238,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in technology solutions, fostering collaboration across teams to enhance customer experiences and drive strategic initiatives. Proven ability to manage complex projects, resolve issues, and develop long-term delivery plans.

Highest-signal resume keywords

Technology LeadershipCross-Functional CollaborationCustomer Experience ManagementStrategic Portfolio ManagementPeople Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementRisk AnticipationSystem TestingSales Channel ManagementDelivery Planning

Soft Skills

Problem-SolvingCollaborationCoachingAdaptabilityCuriosity

Industry Keywords

RetailHigh TechSales ExperienceCustomer-Focused RolesCapital Sustainment

About the role

Key responsibilities & impact

Lead and support a geographically dispersed, global team for technology solutions
Foster collaborative partnerships between Channel organization and CIO teams
Own delivering the best sales rep experience in the new System Simplification team
Oversee capital sustainment and strategic portfolio enablement
Collaborate with CIO to develop delivery plans and establish long-term roadmaps
Ensure successful delivery of new capabilities through rigorous management and testing
Manage and resolve sales representative ticket submissions and triage issues
Serve as central point of contact for system issues across all sales channels

Requirements

What you’ll need

You are likely in a similar technology leadership position today
You are known for understanding human behaviors and creating exceptional customer experiences
You have critical problem-solving skills and anticipate risks
You are a cross-functional collaborator, driving decision-making and alignment
You have a knack for hiring, coaching, and growing top talent
You have experience in strategic and customer-focused roles, ideally within retail or high tech industries
5+ years in a people leader role, with demonstrated leadership performance
Your personal brand includes curiosity, adaptability, and out-of-the-box thinking

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills