The Cigna Group

Customer Support

• Responding to phone inquiries from patients
• Helping patients understand their pharmacy benefits
• Assisting patients with prescription refills, scheduling shipments, and addressing billing questions
• Documenting all interactions with patients

Customer Service Associate Representative

Product Manager

• Lead the strategy, design, and delivery of AI-driven and rules-based automation products
• Drive a cohesive product strategy that integrates AI-enabled decisioning with deterministic automation
• Define and execute a unified product strategy that spans AI/ML solutions and non-AI automation
• Lead end-to-end lifecycle for AI and non-AI automation products: ideation, requirements, design, build, launch, and continuous improvement
• Partner with data scientists, engineers, and automation teams to implement innovative solutions
• Ensure scalability, resiliency, and maintainability across automation solutions
• Establish governance frameworks for AI model risk and automation failure handling

Senior Manager, Product Development – AI & Automation Product Management

Analyst

• Design, develop, and maintain operational reports and dashboards using Tableau and Power BI
• Write and optimize SQL queries to extract, transform, and analyze data from various sources
• Ensure data integrity through validation, cleansing, and documentation
• Collaborate with stakeholders to gather requirements and deliver insights aligned with business goals
• Lead analytics projects or components of larger initiatives, ensuring timely delivery and quality outcomes
• Continuously improve reporting processes and identify opportunities for automation and efficiency

Senior Business Analytics Analyst

Manager

• Manage complex fee-for-service and value-based contracting and negotiations with large physician groups, ancillaries, and hospital systems.
• Build and maintain strong provider relationships to support network growth and value-based business opportunities.
• Coordinate closely with matrix partners to ensure aligned execution.
• Develop strategic network positions, identify value-oriented and risk-based opportunities.
• Work to meet unit cost targets while maintaining an adequate provider network.
• Design and manage initiatives to improve medical cost and quality.
• Prepare, review, and project the financial impact of large or complex provider contracts.
• Lead resolution of escalated provider issues and manage key provider relationships.

Senior Network Contract Manager

Customer Success Manager

• Acts as the key point of contact for assigned health plans.
• Facilitates Health Plan meetings to address escalated issues.
• Tracks client issues that require research/investigation & coordination to reach resolutions.
• Collaborates with internal resources to resolve client issues.
• Uses data and facts to identify and solve a range of problems for assigned health plans.
• Delivers effective and time sensitive verbal and written communications to internal and external audiences.
• Assesses the needs of health plan partners and helps define and implement necessary changes to services/management processes.
• Partners with internal groups to ensure effective and efficient end-to-end problem-solving.
• Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues.
• Delivers effective verbal and written communications appropriate to internal and external audiences.
• Plan, coordinate, and host client and internal meetings.
• Regular cadence data and reporting responsibilities.

Client Experience Manager

Collections

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Collections Specialist

Executive Assistant

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Payroll

• Lead outsourced payroll operations supporting more than 65,000 U.S. employees across multiple payroll entities, ensuring timely and accurate payroll delivery.
• Provide strategic oversight of payroll vendors, including service performance, compliance, and continuous improvement opportunities.
• Own payroll configuration and process design within Workday Payroll, Time, and Absence, ensuring alignment with pay policies and schedules.
• Guide payroll activities related to mergers, acquisitions, divestitures, and year-end processing, minimizing disruption and risk.
• Ensure compliance with all federal, state, and local payroll tax, wage, and regulatory requirements.
• Oversee payroll accounting activities including reconciliations, disbursements, garnishments, and unemployment services.
• Maintain strong internal controls, including SOX compliance, audit readiness, and documentation.
• Partner with Accounting, Finance, Legal, IT, and HR Centers of Excellence to assess impacts of system or process changes and drive effective communication.
• Contribute to HR Operations RFPs, vendor evaluations, and contract development as a payroll subject matter expert.

Senior Payroll Manager

Data Scientist

• Drive healthcare innovation by enhancing automated clinical decision-making
• Provide executive leadership for Data Science strategy and product implementation
• Own the Evicore Medical Benefit Services (MBM) data science function
• Manage predictive modeling, AI/ML, and workflow automation
• Collaborate with clinical, operational, product, and technology leadership
• Define and execute the organization’s AI strategy
• Lead advanced analytics lifecycle from research to monitoring and governance
• Build and mentor a high-performing data science organization
• Ensure compliance with regulatory standards in AI and data science initiatives

Data Science Director

Operations

• Provide operational leadership and oversight to clients
• Develop strategies aligning operational services to client objectives
• Maintain key client relationships while coaching Account Managers
• Ensure Service Level Agreements are met
• Champion internal advocacy for client service and member experience
• Lead collaborative efforts with external leadership and consultants

Operations Director, Health Plans

Account Manager

• Responsible for initiating maintenance and strategy solutions for all Centene Lines of Business
• Manages day to day client relationships through comprehensive knowledge of client's Network contractual and regulatory requirements
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services
• Leads client resolution/escalation of client network issues as well as custom technology projects or strategies
• Supports ongoing collaborative efforts with external partners and their consultants to conduct off-site meetings and recurring webcasts as appropriate

Network, Account Management Lead Associate

Growth Marketing

• Owns the strategy and execution of how to earn credibility and access with senior executive buyers in the healthcare employer market
• Define the executive audience strategy (personas, profiles, what we lead with, and where we show up)
• Build high-impact programs that build trust, open doors, and move deals
• Partner tightly with Sales and Account teams to accelerate pipeline, retention, and expansion
• Design and run high-value executive engagement programs that create access and progression in priority accounts
• Lead development of insight-led thought leadership agenda that earns executive attention and supports seller conversations
• Define success metrics tied to growth outcomes: executive meetings created, conversion to next steps, influenced pipeline, deal acceleration, expansion penetration, and retention impact
• Build a measurement and reporting cadence that’s credible to Sales and senior leaders

Marketing Principal – C-Suite Strategy & Executive Engagement, Healthcare Growth

Account Executive

• Build a robust pipeline of SME sales opportunities through outbound prospecting using phone, email, video, social media, and collaboration with GHB sales teams
• Source and qualify new business opportunities among Canada-based multinational employers with globally mobile, expatriate, or international employee populations
• Partner closely with key Canadian and international broker partners to manage, nurture, and advance SME opportunities through the full sales cycle
• Collaborate with Regional Sales Managers to develop SME growth strategies for priority broker partners and geographic markets