Thomson Reuters

Human Resources

• Administer Tier 2 consultations for performance/behavior management (coaching, documentation, PIPs, outcomes).
• Conduct ER consultations/investigations, conflict resolution, policy guidance, and terminations.
• Enable cyclical performance activities (goal setting, quarterly/midyear/EOY) through toolkits, training, and office hours.
• Deliver compensation consultation and analysis with Rewards; recommend automation for repeatable requests.
• Execute RIF processes: coordinate legal review inputs, prepare conversation guides, support manager conversations; adhere to global guardrails.
• Provide leaves and accommodations consultation with HR Compliance, ensuring consistent interactive process and documentation.
• Deliver M&A local support per integration playbooks.
• Partner on engagement activities (stay interviews, focus groups, open houses) and track actions.
• Advise on job profile consultation (leveling, responsibilities, alignment with career architecture).
• Coordinate natural disaster support/actions and related communications.
• Maintain accurate case records, meet SLAs, contribute to knowledge articles, and identify self-serve/automation opportunities.
• Use HR case management technology as a core delivery channel, ensuring timely case resolution, appropriate escalation, and consistent service delivery.
• Work independently and closely with HR specialists to help resolve queries which arise directly from the business.
• Work with frontline leaders to ensure that discipline management is properly implemented in accordance with local labor laws.

HR Advisor

Artificial Intelligence

• Diseñar e implementar soluciones de automatización para mejorar los flujos de trabajo editoriales y operativos.
• Desarrollar y mantener paneles e informes para rastrear el rendimiento operativo y comercial.
• Soporte a la planificación de producción mediante análisis de capacidad.
• Apoyar a los equipos de ventas con análisis de datos relacionados con el comportamiento del cliente.
• Integrar datos de múltiples fuentes y mantener la precisión de los conjuntos de datos.
• Colaborar con equipos de Editorial, Operaciones, Ventas, Finanzas y Producción.

Product AI Solutions Specialist

QA Engineer

• Responsible for software testing and automation
• Create and execute test plans
• Identify and implement test scenarios for automation
• Maintain testing environments, data, and test suites
• Perform testing manually and via automated tools
• Work iteratively with the development team
• Analyze test results and create bug reports
• Maintain test artifacts and communicate daily progress

Senior Automation QA Engineer

Network Engineer

• Maintain, secure, and optimize complex network infrastructure
• Collaborate with IT, DevOps, and security teams for compliance and reliability
• Upgrade, configure, and secure network equipment and software
• Ensure compliance with security guidelines (SOC2, STIG, NIST)
• Troubleshoot connectivity and bandwidth issues
• Document network configurations and changes
• Participate in cross‑training and establish/enforce security compliance policies
• Perform after-hours maintenance and support when required

Program Manager

• Responsible for managing complex contracts and ensuring high-quality delivery of new and existing contracts in the Department of Defense territory
• Support DoD clients working to advance national security
• Management and oversight of day-to-day customer needs and interactions
• Supporting diverse teams to ensure timely and quality delivery of capabilities and services throughout the period of performance
• Providing input to executive level reports delivered to the clients
• Facilitating discussions with key stakeholders on project statuses
• Organize and coordinate program objectives
• Serve as the integrator for the client and the TRSS corporate team
• Leads important projects, programs, and business initiatives
• Ensures complex deals get implemented successfully
• Works across the business to prepare quality Monthly Status Reports (MSRs) for select projects

Senior Program Manager

• Lead strategic programs from initiation through execution
• Drive cross-functional collaboration across a wide range of business functions
• Translate business strategy into actionable program plans
• Champion system and process simplification and standardization
• Establish and maintain governance structures, operating rhythms, and stakeholder communication plans
• Monitor program performance using KPIs such as cycle time, quality metrics, customer experience, and financial impact
• Guide and mentor project managers and workstream leads
• Ensure compliance with enterprise standards, policies, and design principles

Analyst

• Provide excellent client support
• Assist clients by phone and through the ticketing system
• Reproduce error scenarios related to the supported product
• Continuous follow-up on tickets
• Perform remote access sessions to identify the cause of incidents
• Open internal requests with the Development team
• Classify tickets by identifying the root cause of incidents

Junior Tax/Fiscal Analyst

Support Engineer

• Prestar atendimento aos clientes via sistema de chamados e por telefone, para esclarecimento de dúvidas funcionais/técnicas relacionadas ao produto.
• Realizar simulações de erros relacionados ao sistema atendido na base interna de testes para reprodução do mesmo incidente relatado pelo cliente.
• Fazer acompanhamento constante dos chamados para compreensão do incidente com foco na resolução.
• Quando necessário, realize acesso remoto ou entre em contato com o cliente via telefone, com o objetivo de identificar a causa do incidente.
• Abertura de demanda interna junto ao Tempo de Desenvolvimento para Correção do incidente identificado.
• Classificação de chamados identificando a causa raiz do incidente.
• Gerenciar múltiplas atividades.
• Geração de conteúdo na base de conhecimento através da criação de FAQ's.
• Trabalhar com metas estipuladas e acompanhamento de desempenho.

Analista de Suporte Júnior – SQL, Oracle

• Engage internal SMEs to understand current processes and as-is workflows — translate into buildable AI requirements.
• Demo working solutions to internal stakeholders up to business leadership level.
• Support the Architect during feasibility and POC phases — contribute to rapid builds and validate fit.
• Maintain stakeholder communication throughout: progress updates, issue escalation, solution walkthroughs.
• Co-invest with the Architect in upfront solution design — design robustness directly determines build speed and test quality.
• Translate architecture into implementation plans — break down into assignable streams for Developer and Associate.
• Own day-to-day technical decisions during build when the Architect is focused on other projects.
• Identify architectural risks early and escalate before they become build or production problems.
• Build complex solution components end-to-end on AWS AgentCore and LangGraph — hands-on coding role.
• Scale solutions from POC to production: performance, reliability, monitoring, and cost management.
• Debug production failures: hallucination patterns, retrieval degradation, agent loops, latency regressions.
• Use AI coding tools (Claude Code, GitHub Copilot, Cursor, Cline) to accelerate delivery.
• Own all generated code.
• Build Low Code automations (Copilot Studio, Power Automate) when use case and bandwidth allow.
• Guide Developer and Associate through implementation, code reviews, and debugging.
• Ensure the team uses AI tools effectively — accelerating delivery without sacrificing code understanding.

Automation and AI Solutions Lead

Account Manager

• Execute on the overall company partnership model across all the business units of the organisation to leverage the channel to new markets.
• Leverage the central Partnerships capability and the regions' business units’ partnerships capability to help build on the current Partner relationships, engagement models and agreements.
• Develop knowledge and strategic relationships of selected partners to build the Partnerships channel of the business.
• Orchestrate sales, marketing, operations, learning and support to the Partners on the execution of the partner engagement model.
• Construction and enhancement of the partner ecosystem to leverage the cross-sell, upsell, and competitor displacement opportunities.
• Business development skills, commercial acumen and market knowledge will be required.
• Build engines and connections on channel development, partner sales plan and partner ecosystem construction through the proper number of partners & channels.
• Partner with assigned enterprises to identify and deliver on potential new opportunities such as new market development, co-creation or new products and services.
• Ensure a robust governance model for these partnerships.
• Drive sales strategy and planning jointly with partners through strategic relationships, joint account planning and a clear go-to-market approach.
• Increase partner reach, frequency and yield, as KPIs to achieve revenue and market share goals.

Strategic Partnerships Manager

Growth Marketing

• Prospect and identify potential clients within the MLF segment, with a focus on new-to-online firms
• Set appointments and conduct initial meetings to understand client needs and present our solutions
• Support the current sales motion by assisting with ongoing sales activities and initiatives
• Collaborate with the Senior Manager, Growth Team, and other team members to develop and execute sales strategies
• Maintain accurate records of all prospecting activities and client interactions in Salesforce
• Stay up-to-date with industry trends and market developments to identify new opportunities

Associate Sales Specialist – MLF Growth Team

Account Executive

• Develop account plans for new and/or existing accounts
• Prospect new customers and new business with existing customers
• Close full solution sales to corporate customers
• Meet or exceed revenue targets
• Handle major accounts (companies with revenues of $500M+)
• Regularly update CRM system (salesforce.com)
• Engage in direct client meetings either in person or via MS Teams
• Collaborate closely with other teams to tailor solutions

Senior Account Executive

Manager

• Manage individual contributors on the Codes Editorial team of Attorney Editors based in Manila.
• Successfully coach individual contributors and support direct communication between Senior Manager and team as well.
• Continuously communicate team performance to Senior Manager, and ensure individual contributors deliver on expectations.
• Provide guidance and direction; and ensure team is focused on the most important priorities.
• Attract and develop great talent and participates in interview and candidate selection with Senior Manager.
• Set goals around individual talent development and team diversity and inclusion.
• Identify development areas, provide timely feedback and coaching to direct reports, and effectively address under-performance.
• Positively resolve issues among team members and communicate issues to Senior Manager for awareness.
• Proactively communicate with Senior Manager to ensure that new team is successfully engaged as part of the larger Codes Editorial organization and achieving goals as set out in business plans.
• Collaborate with Senior Manager and other managers in the group to share resources so that the highest priority work is completed.
• May perform Editorial work of team to meet currency and quality expectations of customers.
• Support collaboration within the team by coaching and encouraging staff to look beyond own work and step in where the need for help on the team is most urgent.
• Maintain active communications with Senior Manager and across management team to alert others about issues encountered by team and to help establish best practices.
• Establish fruitful relationships with managers outside of department and looks for opportunities to build on those connections.
• Successfully represent TR as a leader participating in Meet the Customer and other events.
• Lead through influence to drive results across multiple, cross-functional teams.

Publishing Manager, Editorial

AI Engineer

• Innovate in a Startup-Like Environment; developing AI-powered systems for accounting workflows
• Collaborate Across Functions; working with AI/ML engineers, frontend developers, product managers, and designers
• Help to build core AI interfaces; such as Conversations, Workspaces, Grid, and Knowledge Base
• Ramp up with a mentor; transitioning into contributing independently with a focus on quality, testing, and user experience

AI Engineer, New Grad

Attorney

• Research, write and maintain clear, current, and practical legal content
• Review and edit content written by others
• Keep up to date with legal, practice, and market developments
• Support the development of customer-focused Thomson Reuters' AI-powered legal solutions
• Develop and maintain relationships with lawyers and industry groups
• Assist the wider Thomson Reuters team in various functions

HR Advisor

Product AI Solutions Specialist

Senior Automation QA Engineer

Network Engineer

Senior Program Manager

Senior Program Manager

Junior Tax/Fiscal Analyst

Analista de Suporte Júnior – SQL, Oracle

Automation and AI Solutions Lead

Strategic Partnerships Manager

Associate Sales Specialist – MLF Growth Team

Senior Account Executive

Publishing Manager, Editorial

AI Engineer, New Grad

Senior Specialist, Legal Editor – Corporate and M&A