Thomson Reuters

Support Engineer

• Provide customer support by phone and via the ticketing system
• Perform error simulations related to the supported system in the internal test environment
• Continuously follow up on tickets to understand incidents with a focus on resolution
• When necessary, perform remote access or contact the customer by phone
• Open internal requests with the Development Team for correction of identified incidents
• Generate knowledge base content by creating FAQs
• Work with established targets and participate in performance monitoring

Support Analyst, Junior

Engineering Manager

• Own the end-to-end platform engineering roadmap
• Drive API-first, self-service architectural thinking
• Lead the migration from current search infrastructure to the platform’s strategic search engine
• Champion full-stack operational ownership across the team
• Build a team culture where AI-assisted development is the default
• Partner closely with TR Labs to ensure resource requirements are met
• Oversee platform infrastructure including event streaming, cloud services, observability tooling, and security controls
• Build and lead a team of approximately 10 software engineers
• Develop engineers who bring together distributed systems depth, search domain expertise
• Translate complex platform and search concepts to non-technical stakeholders
• Define and maintain engineering processes for shared platform infrastructure

Senior Manager, Software Engineering – Search Platform

• Provide excellent service to clients
• Support customers by phone and through the ticketing system
• Reproduce/simulate errors related to the supported product in the internal test environment
• Maintain constant follow-up on tickets under your responsibility
• Perform remote access to identify the cause of incidents
• Open internal requests with the Development team
• Classify tickets by identifying the root cause of incidents

Mid-level Support Analyst – TAX One for SAP

Journalist

• Monitor a wide range of sources to identify breaking news.
• Help spot, assess, and escalate major developments.
• Write headlines, alerts, and short news updates under pressure.
• Cover a broad mix of stories from corporate earnings to natural disasters.
• Work closely with editors and reporters across regions and time zones.
• Learn and apply Reuters’ editorial standards and Trust Principles.

Trainee Journalist

Research Scientist

• Own design, development, and production deployment of document understanding systems
• Design and deploy semantic chunking models for legal documents
• Build document enrichment systems using taxonomies
• Develop LLM-based knowledge graph construction pipelines
• Lead knowledge distillation efforts for model compression
• Design evaluation frameworks using expert annotation
• Provide technical input on AI strategy and roadmap

Lead Applied Scientist, Document Understanding

Risk

• Drive regional performance by achieving sales quotas and revenue goals
• Lead, coach, and develop regional team members for performance goals
• Develop and execute annual regional business plan
• Recruit, hire, train, and retain high-performing sales talent
• Manage regional reporting, forecasting, and operational compliance
• Partner with cross-functional teams to provide market feedback
• Build and maintain internal and external customer relationships
• Promote ethical business practices and operational excellence

Regional Manager, Government Risk & Fraud

Attorney

• Support customers across Corporate Legal suite of products
• Engage with executives at enterprise and strategic customer accounts
• Deliver measurable customer outcomes through structured Customer Success Plans (CSPs)
• Implement executive business reviews (EBRs) and proactive customer check-ins
• Serve as product expert in event settings and develop enablement for customers
• Build and present business plans, reporting on market and competitor activities
• Collaborate with internal and external partners to improve customer experience

Senior Customer Success Manager, Corporate Legal

Account Executive

• Identify the best channel for engagement with customers, defaulting to virtual for the majority of deals where value is insufficient to warrant travel
• Support in developing and executing territory growth strategies
• Prospect new customers, validate their needs, shape product plans and drive deals to close
• Focus on new logo acquisition and mid-contract upsell/cross-sell opportunities and renewals
• Possess core knowledge across products within the sub-segment and engage Sales Specialists where deep product expertise is required to drive to close
• Utilize an automated and insight-driven Salesforce workflow to progress deals; KPI's include: Nurturing opportunities and moving more complex sales to close
• Understand specific customer archetypes and needs which are most prevalent within the sub-segment and territory

Senior Sales Executive, Core Growth

Backend Engineer

• Design, build, and maintain backend services powering generative AI products
• Develop robust backend systems with Python, FastAPI, Pydantic, and cloud infrastructure
• Own complex, 6+ month projects from ideation to iteration
• Contribute to front-end development using Next.js, TypeScript, and Tailwind CSS
• Identify bottlenecks and optimize for speed, scalability, and responsiveness across the full stack
• Serve as a technical leader for backend-driven projects

Lead Software Engineer – Python, React

Operations

• Act as a senior escalation point for high-severity Major Incidents, providing command-and-control leadership across multiple technical teams.
• Drive clarity, pace, and accountability during complex or high-impact incidents, ensuring consistent adherence to incident management standards, communication cadence, and executive update protocols.
• Participate in a weekend on-call rotation, providing coverage for your assigned time zone.
• Design and implement incident orchestration workflows that reduce manual effort and accelerate resolution across the incident lifecycle.
• Partner with engineering and platform teams to deploy automation, intelligent routing, event correlation, and alert noise reduction using AIOps and enterprise service management platforms such as ServiceNow.
• Introduce modern incident management practices, including intelligent runbooks, automation playbooks, and self-healing patterns, helping shift the organization from reactive response to proactive detection and prevention.
• Build and maintain strong relationships with engineering, infrastructure, SRE, and application support teams, serving as a trusted partner during incidents and post-incident reviews.
• Collaborate with global Major Incident Management leads to ensure consistent orchestration, seamless handoffs, and alignment across regions and time zones.
• Communicate effectively with senior leadership under pressure, providing clear, concise updates on incident status, business impact, and resolution progress.
• Analyze incident and alert data to identify trends, noise, and improvement opportunities, driving measurable improvements in MTTR, incident data quality, and automation adoption.
• Lead and support post-incident reviews, root cause analysis follow-ups, and lessons-learned sessions to enhance the maturity of the Major Incident Management practice.

Senior Manager – AIOps, Major Incident Orchestration

Director

• Help execute a comprehensive customer trust strategy.
• Support compliance with global customer obligations and industry standards.
• Partner with teams to embed trust-building features into products and services.
• Work closely with Sales, Marketing, and Customer Service to articulate trust initiatives.
• Represent Thomson Reuters at industry events focused on trust, privacy, and security.
• Lead and develop a team driving customer-centric security awareness and proactive risk management.
• Foster a culture of continuous learning and improvement within the organization.

Director – Customer Trust

Project Manager

• Independently manage site-level projects and employee engagement initiatives
• Partner with sponsors and leaders of Business Resource Groups.
• Build and maintain strong relationships with internal stakeholders, senior leaders, global teams, external vendors, agencies, and event management partners.
• Lead end-to-end planning and execution of employee engagement events, wellbeing initiatives, town halls, senior leadership site visits, and council meetings.
• Prepare agendas, organize meetings, document discussions, and share clear and timely minutes and follow-ups.
• Implement effective end-to-end communication plans for events and initiatives.
• Draft high-quality internal communications aligned to business and strategic goals.
• Track and manage project and event-related budgets and expenses.
• Work closely with finance teams on expense reporting and compliance.
• Provide administrative and operational support to senior leadership, including travel coordination and meeting logistics.

Senior Project Analyst

• Provide solution and product expertise to support sales teams in defining and scoping solutions that meet customer needs
• Understand customer requirements and develop proposals that showcase the capabilities of Thomson Reuters' indirect tax products
• Manage and execute product demos during the customer buying cycle to showcase product capabilities
• Respond quickly to new leads, progress deals through the sales cycle, and develop new opportunities
• Stay up-to-date with industry news, policy changes, and regulations related to indirect tax
• Utilize Salesforce and other CRM databases to maintain accurate customer and opportunity data
• Act as a customer advocate, assisting with complex renewals and retention situations

Solution Consultant – Indirect Tax, E-invoicing

Content Marketing Manager

• Performs duties such as analysing, keying, converting, coding, copyreading, editing, merging, rendering, loading, or validation of data
• Supports team publishing goals by meeting deadlines
• Works regularly on various systems, software, databases and applications to deliver quality products
• Responsible for accuracy and completeness of work product, including competence in scheduling and administrative systems as well as computer file management
• Works successfully in a team environment and understands various roles of team members
• Attends and participates in team meetings, prioritizes own work, and participates in the performance management process

Associate Content Specialist, Intern

Full-stack Engineer

• Lead a development team (developers and QAs) from a technical standpoint, serving as the reference for architecture decisions, best practices, and resolving complex problems;
• Guide technical discussions, remove impediments, and continuously raise the team's engineering standards;
• Design and evolve modern architectures (microservices and event-driven), ensuring scalability, resilience, and efficiency;
• Promote the strategic use of AI in the development lifecycle to increase productivity and delivery quality;
• Collaborate with Product to translate business requirements into robust technical solutions;
• Implement and strengthen engineering practices such as CI/CD, TDD, observability, and code quality;
• Ensure operational excellence through monitoring, troubleshooting, and continuous system improvements.