Thomson Reuters

Attorney

• Researching, writing and maintaining clear, current, practical legal content aligned with market practice and customer needs.
• Reviewing and editing content written by others, including colleagues and external contributors.
• Keeping up to date with legal, practice, and market developments to ensure content remains accurate and relevant.
• Using legal expertise to support the development of customer-focused Thomson Reuters' AI-powered legal solutions.
• Developing and maintaining relationships with lawyers and industry groups to ensure content reflects current market practice.
• Contributing to innovative plans for future dispute resolution content.

Senior Legal Editor

• Drive the development of AI-enhanced legal research features
• Conduct in-depth legal research using Westlaw and other platforms
• Partner with Product Management, Engineering, and Labs teams
• Draft and refine prompts for Westlaw RAG
• Evaluate and grade search queries
• Work directly with customers to understand their needs

Product Manager, Legal AI

Backend Engineer

• Support indirect tax technology initiatives across multiple jurisdictions
• Manage tax system changes related to rates, product/service taxability, exemptions
• Drive automation, analytics, and process improvements across tax functions
• Map and understand data flows from source systems to external government portals
• Perform data analysis to identify risks, support compliance, and assist with audit-related activities
• Provide ad hoc support for tax-related projects, special initiatives, and emerging business needs

Indirect Tax Data Analyst – 2+ yrs, Python, SQL, Alteryx

• Researching, writing and maintaining clear, current, and practical legal content aligned with market practice and customer needs, and business objectives.
• Reviewing and editing content written by others, whether by colleagues or external expert contributors.
• Keeping up to date with legal, practice and market developments to ensure content remains accurate, relevant and aligned with business objectives.
• Using your legal expertise to support the development of customer-focused Thomson Reuters' AI-powered legal solutions.
• Using your legal expertise and editorial skills to support the development and application of internal AI editorial tools.
• Ensuring that you develop and maintain an excellent understanding of the legal market, our customers and their emerging needs, and competitors.

Senior Legal Editor, Corporate Law and Practice

Consultant

• Guide and suggest best practice solutions based on scalability, supportability, security, and efficiency
• Run thorough gap analyses
• Build support for customers file formats
• Act as stakeholders to R&D in development of new services and solutions
• Configure, test, troubleshoot and implement customized solutions
• Be a technical resource in both local and global customer projects
• Connect customers’ data platforms to our global network
• Have cross-functional cooperation within the Professional Services, R&D and Support organizations

Integration Consultant

Full-stack Engineer

• Collaborate with a cross-functional team of product managers, UX designers, AI engineers, and software developers to design, implement, and execute comprehensive testing strategies for AI-powered solutions.
• Design and implement comprehensive test strategies for advanced AI systems, including multi-component pipelines, retrieval-augmented generation (RAG), and custom AI agents with multi-step reasoning.
• Develop automated testing frameworks for AI model performance, accuracy, and reliability in production environments.
• Create test cases specific to AI/ML systems, including model validation, output quality assessment, and edge case testing.
• Validate AI model integrations with production software through robust APIs and scalable data pipelines.
• Test AI systems adapted to specialized domains, ensuring quality for expert systems in areas such as legal, tax, and compliance.
• Evaluate and prototype cutting-edge testing techniques for AI systems to address unique quality challenges.
• Mentor junior QA engineers and facilitate technical discussions on AI testing best practices.

Senior Lead Software Engineer – AI

• Research, write and maintain clear, current, and practical legal content
• Review and edit content written by others
• Keep up to date with legal and market developments
• Use legal expertise to support the development of customer-focused AI-powered legal solutions
• Develop and maintain relationships with lawyers and industry groups

Senior Specialist, Legal Editor – Corp & M&A

Customer Success Manager

• Own post-sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check-ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and Customer Success tools for visibility and accountability.
• Contribute to scalable processes and content that enhance the CS function.

Associate Customer Success Manager

Client Services Representative

• Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals
• Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution
• Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed
• Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders
• Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through
• Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness

Client Services Supervisor

General Counsel

• Design and implement AI-powered solutions tailored to legal workflows such as contract review, litigation support, discovery automation, and regulatory analysis
• Build scalable, secure, and maintainable AI systems within architectural frameworks defined by the AI Solutions Architect, including RAG pipelines, custom agents, and enterprise integrations
• Develop and configure multi-step agentic workflows using CoCounsel, Westlaw, Practical Law, third-party AI APIs, and enterprise systems
• Implement observability, evaluation, and quality controls for production AI systems, including monitoring, tracing, benchmarking, and red-teaming protocols
• Participate in technical discovery with clients and legal stakeholders, translating legal workflows and business goals into clear engineering plans and prototypes
• Partner closely with AI architects, legal AI engineers, and peers to deliver high-quality solutions, contribute reusable assets, and improve engineering practices across the team
• Evaluate and prototype emerging AI techniques, interoperability standards, and prompt engineering approaches to improve solution quality and delivery speed

Senior Software Engineer – AI, CoCounsel FDE

• Participate in high-value client engagements, guiding technical discovery, scoping legal use cases, and building credibility with legal and technical stakeholders• Translate complex legal workflows, business pain points, and client goals into intelligent solution designs, technical specifications, and implementation plans• Design and implement AI-powered solutions for legal workflows such as contract review, litigation support, discovery automation, and regulatory analysis• Build RAG pipelines, custom AI agents, and multi-step workflows that leverage CoCounsel, Westlaw, Practical Law, and related enterprise systems• Lead LLM evaluation efforts for legal use cases, including benchmarking output quality, assessing hallucination risk, testing citation quality, and validating fitness for high-stakes legal work• Ensure deployed solutions meet ethical AI, data protection, and enterprise security standards while maintaining the trust legal professionals expect• Mentor junior engineers, contribute reusable solution assets, and evaluate emerging AI techniques to improve quality and delivery across the team

Senior Software Engineer – AI, Legal

Support Engineer

• Analyzes customer problems of high complexity
• Assesses scope of impact
• Mitigates customer impact of issues and defines, reviews, and executes work arounds
• Identifies options for problem resolution and initiates action
• Engages others as appropriate and escalates as required
• Provides advice or training to users about the application systems' functionality
• Liaises with various application development and content teams, customer service teams, and other software and hardware support teams
• Proactively monitors production and nonproduction environments and/or applications
• Provides input for technical plans and solutions
• Provides technical guidance to less experienced analysts
• Conducts root cause analysis and correlation of other system and/or application problems of high complexity
• Works on medium to large, moderately complex projects/issues

Applications Support Analyst

Business Operations

• Manage complex Director diaries, including prioritisation, scheduling, meeting logistics, and coordination across time zones.
• Provide travel support for SLT and new users, including guidance on processes, systems, and troubleshooting issues.
• Support event planning and logistics (e.g., leadership meetings, offsites, and team sessions), including venues, attendance, and communications.
• Support Navan travel booking training for new users and provide refresher guidance where needed.
• Coordinate and improve the induction process, including maintaining checklists and materials, booking sessions, and tracking completion.
• Coordinate onboarding and offboarding activities for staff and contractors.
• Maintain distribution lists and shared access groups, ensuring accuracy and timely updates.
• Maintain organigrams (TRF and team-specific), keeping reporting lines and team structures current.
• Act as the 5 Canada Square point of contact, ensuring requests are tracked, responded to, and progressed efficiently.
• Own TRF mailbox administration, including triage, allocation, response standards, and maintaining an organised audit trail.
• Provide regular updates to stakeholders on operational performance and exceptions.
• Provide ad hoc surge support across TRF teams for invoices, including tracking, chasing approvals, correcting missing information, and coordinating with Finance/AP as required.
• Support supplier onboarding, ensuring required information is collected from suppliers and requests are progressed without delay.
• Provide ad hoc programmatic delivery support to the Programmes team, including:
• Coordination of bespoke work packages for projects
• Logistics support for training sessions
• Liaison with internal and external stakeholders for project activities.
• Identify recurring operational pain points and recommend practical process improvements, including templates, trackers, checklists, and handoffs.
• Create and maintain simple how-to guides and FAQs for travel, mailbox standards, onboarding steps, and invoice/supplier workflows.
• Support compliance and governance by maintaining clear records and ensuring consistent administrative standards.

Business Operations Coordinator

Customer Support

• Act as a strategic link between internal teams, ensuring the best experience for our internal customers and contributing to the continuous evolution of the Domínio product.
• Responsible for connecting teams such as Product, Support, Marketing and Finance, operating at the center of the customer journey and influencing decisions that directly impact business, retention and revenue generation.
• Mediate requests related to the Domínio accounting software, translating business needs into actions for technical teams.
• Analyze the impact of improvements, product evolutions and regulatory adjustments, supporting strategic decisions.
• Lead interactions with internal stakeholders and, occasionally, with external clients.
• Support roadmap direction with the Product team, based on data and feedback.
• Contribute to revenue growth initiatives using insights from NPS, the customer complaints/ombudsman channel and market feedback.

Customer Experience Specialist

Incident Response Analyst

• Respond to security incidents following established policies and best practices.
• Guide Tier 1 and other first responders on handling Information Security incidents.
• Coordinate efforts among multiple business units during the response.
• Analyze, triage, scope, contain, and provide remediation guidance for security incidents.
• Maintain current knowledge of the threat landscape, emerging threats, and vulnerabilities.
• Participate in after-hours on-call rotation when required.
• Perform deep dive investigations to determine the root cause of complex incidents.
• Maintain a high level of confidentiality.
• Assist in building SOC and CIRT processes, procedures, and training.