Travelers

General Counsel

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Workers' Compensation Claim Counsel

Architect

• Responsible for leading one or more architecture teams within one or more major segments or domains for a single business unit.
• Define target state technology architecture and roadmaps.
• Ensure alignment of initiatives to target state, enterprise standards and business objectives.
• Proactively identify opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise.
• Define and lead large technology proof of concepts to ensure feasibility of architecture solutions.
• Champion continuous transformation to optimize business and technology outcomes, including to minimize technical debt.
• Provide strong thought leadership in pursuit of modern architecture principles and technology modernization.
• Engage closely with and influence senior leadership within Technology and Business to develop architecture priorities and direction to enable business imperatives.
• Foster an ongoing partnership with Technology leadership to build strong relationships with engineering to ensure proper alignment of skills with technology direction.
• Optimize talent strategy to ensure proper mix of resources.
• Proactively attract, develop, engage, and retain high performing talent.
• Set clear goals, provide ongoing feedback, and hold talent accountable.
• Promptly address performance issues.
• Prepare and deliver comprehensive communications to convey architectural direction and how it aligns to business strategy.
• Shape organizational relationships and inspire buy-in.
• Perform other duties as assigned.

AVP, Data and Analytics Architecture – Enterprise Data Products

Scrum Master

• Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
• Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based.
• Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.
• Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities.
• Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
• Build and leverage effective alliances across other teams and the technical and business communities.
• Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies.
• Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work.
• Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes.
• Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity.
• Demonstrates ability to lead and influence by enhancing Circle-wide agile practices.
• May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams.
• Perform other duties as assigned.

Senior Scrum Master – Claim

• Responsible for the preparation, compilation and processing of moderately complex tax returns, supporting schedules, forms and worksheets.
• Analyze and maintain tax records and perform account reconciliations.
• Research tax issues and provide appropriate recommendations.
• Work on special projects and assist other less experienced staff.
• Contribute to analysis of tax provisions, business changes and corporate restructuring. This includes making recommendations and performing complex research and related assignments.
• Utilize appropriate tools to obtain data necessary to support tax calculations, tax payments and related journal entries.
• Responsibilities may include extracting and analyzing data from internal systems, Statutory Annual Statement, and other financial documents.
• Assist in the development and implementation of tax planning strategies.
• Assist on tax audits.
• Perform other duties as assigned.

Senior Tax Specialist – Federal

• Structure, review, draft and negotiate sophisticated and complex technology-related, cloud, software, outsourcing, strategic alliances, marketing, content and data license and other agreements, including those relating to professional services, consulting, software licensing, software as a service, and artificial intelligence.
• Maintain awareness of and provide strategic direction and legal advice to business partners regarding complex legal issues, including data licensing, cloud, artificial intelligence, and other new and emerging technologies.
• Advise on contract interpretation and dispute resolution.
• Develop and implement strategies to improve both the efficiency and quality of legal support.
• Develop and revise templates, training materials and other documents useful as part of contracting.
• Exhibit thought leadership and initiative and be able to work quickly and collaboratively while managing deadlines.
• Build and maintain strong relationships with business partners and other staff across the legal department.
• Successfully manage outside counsel.
• Make effective use of technology, automation and AI in the practice of law.

Counsel – Contracts & Technology Legal

Marketing

• Manages complex integrated marketing campaigns in all channels including offline, online and experiential.
• Builds internal consensus and support for marketing campaigns designed to enhance and grow the business profitably.
• Provides clear, thoughtful and strategic marketing recommendations to meet business objectives.
• Develops strategic and executional approaches for longer term (cross year/cross business) projects which have a significant impact on business units.
• Leads the execution and oversight of designated campaigns with cross functional teams in a collaborative environment.
• Responsible for developing marketing strategy and creative briefs grounded in insights and to provide thought starters to the creative teams.
• Effectively communicates to all levels within the organization and maintains presence in group presentations.
• Uses written and verbal communication to effectively inform, brief, persuade, and summarize across all internal, external and client audiences.
• Manages integrated marketing staff to achieve results through strong talent development, performance management, and clear objective and goal setting.
• Embraces the adoption of agile marketing techniques with an ability to work within an agile environment.
• Oversees multiple agency relationships and manages their integration within the organization to maximize their effectiveness.
• Maintains a focus on being able to keep abreast of marketing changes and trends through professional growth opportunities (training, conferences, webinars, seminars).
• Understands brand standards and ensures compliance with brand guidelines.
• Provides clear and thoughtful feedback on creative work, inspires creative talent, and ensures outcomes are grounded in approved strategies.
• Provides new ideas based on thorough understanding of business objectives.
• Provides strategic and thoughtful input to senior managers in developing and establishing integrated marketing campaigns.
• Responsible for providing thoughtful and strategic input into the development of content.
• Ensures that overall budgets and timelines are realistically set and attained.
• Advises partners on priorities and trade-offs based on budget and logistical limitations and/or makes recommendations on additional/alternative resources.
• Work involves broad latitude for decision-making to drive goal attainment.
• Manages day-to-day workflow of employees giving direction, training and performance feedback.
• Accountable for developing integrated marketing campaigns, driving new processes to optimize quality and efficiency and/or conducting external market research/surveys.
• Can establish and on-board new vendor relationships.
• Recommends short-term and long-term strategies to optimize media investments.
• Is knowledgeable about advertising and media platforms and trends.
• Reviews and recommends all advertising media buys for business units.
• Works with Data and Analytics team to develop methods and processes to track effectiveness of implemented programs.
• Manages day-to-day agency partners and manages those relationships for maximum effectiveness.
• Provides input to agency performance assessments.
• Collaborates and influences corporate and business teams to align around shared objectives.
• Effectively communicates with all constituents (bottom up and top down).

Director, Integrated Marketing – Planning

Insurance

• Successfully complete training curriculum (within 90 days).
• With guidance and direction, become proficient managing accounts throughout the sales cycle, which includes rating, pricing, quoting, and issuing policies.
• Exercise critical thinking and decision-making skills by synthesizing multiple sources of information.
• Develop the necessary knowledge and understanding of business processes, products, and the sales culture to become a trusted advisor.
• Build and maintain strong working relationships with business partners, agents, and customers, helping to drive a positive workplace culture.
• Execute on service level agreements and deliver quality products and services by leveraging standardized workflows and business resources.
• Perform other duties as assigned.

Associate Sales Advisor – Business Insurance

Director

• Monitor and drive the direction of the team, overseeing the adoption of new Cyber Risk Services that meet policyholder needs.
• Help define and execute the strategic roadmap for cyber risk services.
• Conduct the most complex comprehensive risk assessments to identify vulnerabilities and potential threats for policyholders.
• Build cross-department relationships with business, tech, underwriting, as well as externally with broker and vendors.
• Oversee the team’s responses to policyholder, broker or underwriter escalations.
• Drive actionable recommendations to policyholders on how to mitigate identified highly complex cyber risks, including driving product development of risk prevention and recovery services.
• Provide human resources management, including coaching, performance management, team development and growth, and workforce planning.
• Represent Travelers at industry events and thought leadership forums.
• Partner with Underwriting and business leads.
• Provide direction and coaching for more complex projects.
• Promote a deep understanding of the evolving cyber threat landscape, including emerging threats, vulnerabilities, and attack techniques on the team.
• Perform other duties as assigned.

Director, Cyber Risk Services

Data Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on complex data products/analytic environment.
• Perform data and system analysis, assessment and resolution for complex defects and incidents and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer II – AWS, Databricks, SQL, GenAI

Account Executive

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as, Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Sales Executive – Small Commercial

• Responsible for architecture within a specific segment or domain for a single business unit.
• Provide architectural direction on technical patterns.
• Contribute to defining target state technology architecture and roadmaps.
• Conduct hands-on prototyping and technology proof of concepts.
• Partner in the execution of proof of technologies.
• Support technology modernization initiatives.
• Help minimize technical debt through continuous transformation.
• Build foundational relationships and encourage buy-in.

Integration Architect

Full-stack Engineer

• Design, build, and deliver AI-powered solutions across a range of engagement types — from sustained strategic initiatives requiring deep discovery and architecture work, to rapid field engagements focused on integrating LOB workflows with enterprise AI platforms and validating feasibility through working prototypes.
• Leverage enterprise AI capabilities including large language models, agentic workflows, cloud computing services (AWS/Azure), and container orchestration (Kubernetes) to solve complex, real-world business problems with a high degree of accuracy and speed.
• Contribute to application and solution design in partnership with architects, product owners, and LOB technical leads — translating ambiguous business problems into technically sound, implementable solutions with clear production intent from kickoff.
• Own delivery end to end — from scoping and design through development, handoff, and knowledge transfer — maintaining high standards for code quality and solution design at every stage.
• Actively engage with LOB stakeholders to understand not just the problem at hand, but adjacent challenges and emerging needs — surfacing field intelligence that informs the broader AI product roadmap and strategic investment decisions, and sharing those findings in a discoverable way across the value stream.
• Provide technical guidance and coaching to junior engineers on the team, serving as an informal technical lead within your team — setting the bar for code quality, solution design, and delivery standards without carrying formal management responsibility.
• Demonstrate subject matter expertise subject matter expertise across multiple technology disciplines, serving as a credible technical resource for LOB partners and internal engineering teams.

Software Engineer II – Enterprise AI Products

Operations

• Lead monitoring and maintenance of critical technology services and infrastructure platforms, ensuring high availability, stability, and performance while proactively identifying optimization opportunities.
• Execute advanced operational procedures, complex maintenance activities, and system upgrades following established protocols while contributing to process improvements and automation initiatives.
• Manage escalated service requests, incidents, and operational issues through ticketing systems, providing expert-level troubleshooting and resolution while maintaining clear communication with stakeholders.
• Develop, maintain, and enhance operational documentation, runbooks, and standard operating procedures to ensure comprehensive and up-to-date service delivery processes.
• Perform advanced monitoring, analysis, and reporting using enterprise monitoring tools to identify trends, predict potential issues, and recommend proactive measures for operational excellence.
• Conduct complex troubleshooting, root cause analysis, and problem resolution for infrastructure platforms and technology services, implementing sustainable solutions and preventive measures.
• Collaborate with cross-functional teams, vendors, and business stakeholders to drive service improvements, ensure adherence to service level agreements, and support strategic operational initiatives.

Senior Technology Operations Specialist

• Develop, influence, and implement advanced sales strategies to expand and manage a high-value portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct comprehensive agency diagnostics to assess performance and identify strategic growth opportunities.
• Facilitate high-level agency appointments and build long-term relationships through office visits (both in-person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence key agency partners through exceptional communication and negotiation skills.
• Collaborate with internal teams, such as, Product, Underwriting, and Operations to ensure alignment of sales strategies with broader business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by initiating cross-functional meetings.
• Identify book transfer opportunities.
• Maintain extensive knowledge of competitor products and capabilities and local market trends and understands impact of state regulatory environment on agency business.
• Responsible for facilitating workshops and actively leading point of sale presentations for both internal and external audiences.
• Participate in and may lead team, cross team and/or cross business related projects.
• May provide training, coaching and mentoring to Associate Sales Executives and Sales Executives or manage staff on a limited basis.
• Utilize sophisticated data and analytics to guide strategic sales decisions, measure performance metrics and identify opportunities for additional products and services to maintain a balanced portfolio.
• Leverage thorough knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Senior Sales Executive – Select

Risk

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management.
• Evaluate how the company identifies and manages their inherent risk factors.
• Differentiate the account from others in similar classes of business.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Travel to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business.
• Partner with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers.
• Complete risk assessment evaluations for moderately complex accounts with potential for severe losses.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulated recommendations.
• Stay current with technical subject matters, regulatory environment, and emerging issues.