Twilio

Full-stack Engineer

• Build and operate your team's services in a distributed production environment used by millions of customers across the globe.
• Collaborate routinely with other team members as well as members of the wider organization to tackle complex problems in distributed computing.
• Help, guide, mentor and influence more junior members of the team in their career.
• Communicate effectively to executives, to your peers, and internally among your team.
• Constantly look for areas of improvement in systems and optimize. Be an advocate for balancing tech debt and feature development.

Staff Software Engineer – Email

• Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis.
• Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions.
• Architect and implement data solutions using modern data technologies such as Kafka, Spark, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS Lakeformation, Glue and Athena.
• Design and implement frameworks and solutions for performance, reliability, and cost-efficiency.
• Ensure data quality, integrity, and security throughout the data lifecycle.
• Stay current with emerging technologies and best practices in big data technologies.
• Mentor early in career engineers and contribute to a culture of continuous learning and improvement.

Software Engineer, Data Substrate

Compliance

• Lead one of the Compliance Operations teams responsible for ensuring compliance with policies and guidelines
• Hire and develop team members to prevent non-compliant communications
• Ensure team performance against operational targets
• Create reports using business intelligence tools
• Manage projects to completion, including cross-functional teams
• Optimize operational processes for quality and customer satisfaction
• Build effective work relationships and influence stakeholders

Compliance Operations Manager

Sales

• Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
• Mentor, support, and challenge managers to create and execute innovative solutions.
• Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
• Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
• Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.

Director of Pre-Sales Platform Specialists

Pre-sales Engineer

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Form an understanding of a customer's business and help solve problems they’ve identified as well as uncover areas of opportunity.
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Principal Presales Engineer – CpaaS

Product Manager

• Drive self-service goals to allow developers to build custom interfaces
• Help shift the Console from a manual configuration tool into an intelligent operating environment
• Lead the effort to migrate M&A customers into the Twilio One Console ecosystem
• Manage the deprecation of legacy Console systems
• Partner with Engineering, Design, and Edge teams to ensure a consistent experience
• Build proactive, friction-free customer journeys

• Drive the execution of Twilio’s Console consolidation and self-service goals
• Focus on building the "One Console" experience
• Ensure a unified customer model and seamless migration
• Help shape how AI agents and LLMs interact with Twilio’s Edge Platform
• Partner closely with Engineering, Design, and product teams for a unified gateway experience

Product Manager, L2

Security Engineer

• Design and implement secure reference architectures for Enterprise AI platforms.
• Establish a definitive framework for AI vetting.
• Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management.
• Maintain and improve enterprise security posture through high-quality code and automated infrastructure management.
• Act as a technical mentor to junior engineers and a strategic advisor to leadership.

Staff Enterprise Security Engineer, AI Security

People Operations

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People Operations Specialist

Frontend Engineer

• Design, develop, test and deploy new features using technologies such as React, Typescript, Playwright, Vitest and Buildkite.
• Own your own code, respond to incidents and participate in on-call rotation and participate in root-cause-analysis for incidents.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.
• Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.
• Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.
• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

Frontend Software Engineer

Operations

• Learn how to read customer contracts.
• Implement customer pricing in the system
• Review contracts that are implemented.
• Assist other teams as required throughout the quarter.
• Take part in Month/Quarter/Year End close activities.

Billing Operations Analyst II

• Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy.
• Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management.
• Identify potential compliance risks and work cross-functionally to implement mitigation strategies
• Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards
• Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities.
• Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements.
• Update senior leadership regularly on strategy execution and performance

Corporate Telecom Compliance Manager

Sales Development Rep

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector.
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Continually add net new contacts to Salesforce for existing accounts.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Sales Development Representative, Public Sector

• Build and own backend product capabilities for Stytch’s identity platform on Twilio.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities.
• Collaborate across Twilio and Stytch teams to align on architecture and integrate platform capabilities.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code.
• Build in ambiguity—break down complex problems and design developer experiences that delight customers.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing.