U.S. Bank

Manager

• Develops profitable new business account relationships and increased profitability from existing accounts
• Identifies business opportunities based on knowledge of clients, markets, products, and services
• Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs
• Implements and maintains an effective referral network and call program to promote sales

Payments Market Manager

Solutions Engineer

• Participates in the identification, design, development, and implementation of assigned projects
• Assigned projects may be general product delivery, partner integration, or systems related in nature
• Interfaces with internal and external customers to capture requirements, define solution delivery and manage technical discussions
• Responsible for ensuring a successful integration with Elavon products and/or systems

Payment Gateway Solution Engineer

Salesforce Administrator

• Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.
• Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.
• Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.
• Support end-to-end product lifecycle from discovery, ideation, and experimentation through delivery, launch, and optimization for assigned features.
• Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.
• Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).
• Collaborate with Engineering and Data teams to deliver intelligent automation (RPA, workflow automation, event-driven processing) and AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations).
• Collaborate with Product and Engineering partners to ensure AI and automation solutions are explainable, auditable, and compliant with model risk management, privacy, and regulatory standards.
• Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.
• Drive standardization and reuse through platform capabilities, APIs, and shared services.

Product Manager – Salesforce, Digital Agent Enablement

Human Resources

• Provide expert consultation to team leaders and team members on performance management, misconduct, workplace concerns, and employee experience matters
• Coach team leaders to build capability, drive accountability, and handle situations with consistency and confidence
• Research, assess, and resolve complex employee relations issues, offering clear, well-reasoned recommendations
• Ensure alignment with company policies, practices, and employment legislation while balancing risk and business outcomes
• Partner with key stakeholders to deliver consistent, compliant, and fair outcomes
• Own cases end to end with a focus on timely resolution, strong documentation, and high-quality decision-making

HR Advisor – AVP

Data Analyst

• Join a high-performing analytics team focused on supporting Elan's credit card and payments portfolio
• Work on big data/analytics projects that gather and integrate large volumes of data
• Perform analysis, interpret results and develop actionable insights and recommendations
• Acquire data from multiple data sources in order to perform analysis
• Identify, analyze and interpret trends or patterns in complex data in order to provide answers to business questions and provide recommendations for action
• Interpret data and analyze results using various statistical techniques and tools
• Present data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations
• Collaborate with various partners to provide a holistic view of the analysis
• Measure and monitor results of applied recommendations and present adjustments
• Ensure all data acquisition, sharing and results of applied recommendations are compliant with company standards

Data Analyst – Credit Card Portfolio Analytics

Loan Assistant

• Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations.
• This support may include following up with borrowers for the collection of required documentation.
• Responding to borrowers questions related to loan status.
• May assist operations partners in relation to specific loan requests.
• Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business.
• Actively participates in all required corporate and business line training.
• Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank.
• Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.

Mortgage Loan Assistant

Client Services Representative

• Partner with Relationship Manager(s) to successfully manage a portfolio of Corporate Banking credit relationships
• Grow revenue as directed by senior management by successfully closing new business relationships and retaining and expanding relationships with existing customers
• Underwrite all types of credit account exposure
• Manage an assigned credit portfolio
• Successfully close new business relationships and expand existing relationships
• Manage credit risk and respond to prospect or customer credit questions
• Make independent calls on assigned portfolio of relationships
• Provide customer service and participate in joint sales calls with Relationship Manager(s)
• Identify customer needs

Credit Portfolio Manager – Professional Services, Contractors

Analyst

• Perform system testing and analysis to support fraud platforms and ensure functionality aligns with documented requirements, approved standards and regulatory expectations.
• Execute and monitor operational procedures and controls on assigned systems to ensure compliance, accuracy, and audit readiness.
• Serve as the primary point of contact for system-related issues, including identification, tracking, escalation, and resolution.
• Partner with internal stakeholders and external vendors to coordinate issue resolution, communicate impacts, and drive timely outcomes.
• Own vendor-related issues by tracking progress, and ensuring closure in accordance with established processes.
• Maintain accurate documentation for system changes, testing, issue resolution, and operational procedures.
• Act as a liaison between stakeholders, team members, and management to communicate system status, performance, risks, and issues.
• Support initiatives to improve processes, strengthen operational controls, and enhance the bank’s fraud risk capabilities.
• Participate in cross-functional meetings and working sessions to ensure alignment, transparency, and continuous improvement.

Fraud Platform Analyst

Associate

• Provides sales, processing, operational, administrative and customer service support to Financial Advisors of U.S. Bancorp Advisors.
• Performs administrative support duties to assist Financial Advisors such as: making and tracking appointments, preparing investment proposals/reviews/routine correspondence, organizing paper flow in adherence to the firm’s record-keeping requirements, maintaining client files and supplies, answering phones, opening and disseminating mail.
• Assists in business development at the direction of the Financial Advisors such as: meeting with existing or new prospects, contacting existing client base to review current relationship, planning and coordinating marketing campaigns/business development seminars and meeting with internal departments to discuss joint business initiatives.

Wealth Management Client Associate

• Partner with assigned Relationship Manager(s) to successfully manage credit account relationships
• Underwrite all types of credit account exposure
• Manage an assigned credit portfolio
• Successfully close new business relationships and expand existing relationships
• Manage credit risk and respond to prospect or customer credit questions
• Make independent calls on assigned portfolio of relationships
• Provide customer service and participate in joint sales calls with Relationship Manager(s)
• Identify customer needs

Credit Portfolio Manager

Product Manager

• Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
• Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
• Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
• Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.
• Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
• Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
• Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.
• Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
• Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.
• Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.
• Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.
• Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
• Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.
• Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.

Digital Product Manager – Mobile App

• Work within the Corporate CRM Instance of Salesforce
• Identify, analyze and interpret business data using various kinds of techniques
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy
• Defines product outcomes and Objectives and Key Results (OKRs)
• Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs
• Creates the product in conjunction with agile, experience design, technology and risk partners

Salesforce Product Manager – Corporate CRM

• Manages multiple development projects, development teams, and/or application support functions.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
• Oversees the development and implementation of multiple, complex, organization-wide systems.
• Works closely with client departments in development and implementation of technology strategies and application systems.
• Advises application owners on the technology possibilities and requirements.
• Provides direction and oversight for application support functions to ensure quality processing while meeting or exceeding application service level commitments.
• Defines and manages resource requirements and allocations, monitors and improves quality, and ensures 'best practice' development techniques.
• Interfaces with clients to ensure application systems and projects are meeting or exceeding their expectations.
• Provides direction and manages resolution of applications issues.
• Manages staff and recommends hires, transfers, terminations, performance standards and reviews.
• Plans, develops and controls project/product budgets.

Salesforce Production Operations Manager

Product Designer

• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
• Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
• Designs omni-channel experiences that help customers meet their goals are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
• Deliver experiences that have been validated through experimentation, testing, and optimization.
• Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
• Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.

Experience Designer – Employee UX Portal Designer

Full-stack Engineer

• Lead the architecture, design, development, and delivery of the bank’s Digital Assets and Tokenization Platform
• Design and build secure, scalable, highly available cloud-native microservices using Java, Spring Boot, REST APIs, event-driven architecture, and distributed systems principles
• Drive technical strategy, solution architecture, and engineering best practices across multiple Agile teams
• Develop and enhance digital asset transaction processing, payment orchestration, settlement workflows, and blockchain connectivity services
• Integrate enterprise applications with blockchain networks, digital asset custody providers, wallet platforms, payment rails, and core banking systems
• Architect and implement real-time transaction monitoring, ledger synchronization, reconciliation, exception management, and settlement processing solutions
• Establish and champion engineering standards including domain-driven design (DDD), API-first development, secure coding practices, CI/CD automation, observability, and operational excellence
• Partner closely with Product Management, Architecture, Compliance, Risk, Security, and Business stakeholders
• Mentor and develop engineers through technical leadership, design reviews, code reviews, knowledge sharing, and hands-on coaching.