Client Relationship Consultant, Level 2 - 4

U.S. Bank

Client Relationship Consultant handling customer banking needs through relationship building and digital engagement. Working with clients in both Chandler and Gilbert locations.

Posted 5/20/2026full-timeGilbert • Arizona • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

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Hard Skills

retail banking experiencecustomer servicedigital products knowledgebank policies knowledgeaccount information processingloan products knowledgedeposit products knowledgeself-service technologies

Soft Skills

relationship buildingproactive outreacheffective communicationinterpersonal skillsclient engagementproblem-solvingadaptability

Certifications & Qualifications

high school diploma or equivalent

Industry Keywords

consumer bankingbusiness bankingclient experiencedigital first mindset

About the role

Key responsibilities & impact

Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually
Provide counsel while adapting a digital first mindset
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Educate clients on available deposit and loan products and services
Recommend solutions based on each customer’s unique goals and needs
Foster relationships with clients through proactive outreach and follow up
Maintain a working knowledge of consumer and business banking products and services including digital products and services
Provide a consistent optimal client experience, including greeting clients and processing basic transactions
Develop collaborative partnerships with branch team members and partners

Requirements

What you’ll need

High school diploma or equivalent
Minimum one to two years of job-related, retail banking experience or a combination of experience and commensurate training
Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Basic knowledge of applicable bank and branch policies, procedures and support systems
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Ability to explore and identify a customer’s true needs while leveraging a digital first mindset

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law