Activation & Retention Specialist

U.S. Bank

Activation and Retention Specialist at Elavon activating merchant accounts and assisting with retention. In-field role with client engagement and data analysis in the greater Chicago area.

Posted 5/27/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $66,640 - $78,400 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysisclient managementpresentation skillsexception resolutiondata interpretationcustomer service skillstask managementproject management

Soft Skills

communicationtrainingorganizational skillsinterpersonal skills

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Bachelor's degree

Industry Keywords

payments industrymerchant accountsclient engagementretention strategies

About the role

Key responsibilities & impact

The Activation/Retention Specialist is the in-field strategic face of Elavon to the client, representing the BMO business channel.
They are responsible for activating merchant accounts and assisting with retention by engaging with clients and providing data analysis, industry education, presentation of performance and recommending action to improve efficiency.
While this is a remote role, there is an in-field expectation of 4 or more days per week with the remaining day(s) spent reviewing customer lists and scheduling appointments.
The ability to travel to business owners' locations in the greater Chicago area is essential.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of relevant experience
Ability to travel
Two or more years of client management experience in payments industry (preferred)
Ability to train others on equipment features and functionality (preferred)
Ability to manage multiple tasks/projects and deadlines simultaneously (preferred)
Ability to identify and resolve exceptions and to interpret data (preferred)
Proven customer service/relations skills (preferred)
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (preferred)

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law