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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
collectionscustomer serviceaccount documentationpayment discussionsconfidential information managementquality standardsproductivity expectationsconsumer lendingfinancial products
Soft Skills
professional communicationempathyorganizationsensitivity in customer interactionsability to follow procedures
Tools & Technologies
Microsoft Office
Certifications & Qualifications
high school diploma or equivalent
Industry Keywords
delinquent accountsinbound and outbound callslife-event supporthigh-volume phone environment
About the role
Key responsibilities & impact- Manage assigned delinquent consumer accounts and work with customers or authorized parties to identify appropriate repayment or resolution options
- Handle inbound and outbound phone calls related to death notifications, responsible-party outreach, payment discussions, collateral options, and account servicing questions
- Review account documentation and complete follow-up through written correspondence and shared email inboxes as needed
- Navigate multiple systems to document activity accurately, maintain account records, and support timely resolution
- Partner with internal teams across collections, recovery, lien release, repossessions, and related life-event support functions
- Follow established procedures, quality standards, and call schedules while helping minimize loss to the organization
Requirements
What you’ll need- High school diploma or equivalent
- Two to three years of experience in collections and/or customer service activities
- Ability to communicate professionally and empathetically in sensitive situations
- Ability to manage confidential information in a private work environment
- Strong organization skills and ability to work across multiple systems at the same time
- Ability to follow established procedures and maintain quality and productivity expectations
- Proficiency with Microsoft Office applications
- Previous collections experience
- Experience handling complex or emotionally sensitive customer interactions
- Experience working in a high-volume phone environment
- Experience supporting consumer lending, deposit accounts, or related financial products
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law