Technology Relationship Manager – Co-Brand

U.S. Bank

Technology Relationship Manager for U.S. Bank focusing on technology relationship management with co-brand partners.

Posted 6/2/2026full-timeNew York City • Minnesota, New York • 🇺🇸 United StatesSeniorLead💰 $132,260 - $155,600 per yearWebsite

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Hard Skills

API managementUAT environment managementplatform lifecycle managementtechnology compliance reviewsPRISM documentationrisk managementpartner technology backlog managementrequirements discoverytroubleshootingticket resolution

Soft Skills

communication skillsrelationship managementproblem-solvingprocess developmentambiguity managementstakeholder engagementleadershipcoordinationprioritizationcollaboration

Tools & Technologies

CAT submissionsproduction support channelstest data setuppartner technology roadmapsdowntime communicationsaudit evidence managementpartner release readinessperformance monitoringintegration platformsenterprise partner systems

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

B2B technology relationshipsintegrationsregulated environmentscompliancetechnical account managementpartner ecosystemscontractual SLAstechnology change communicationbusiness-friendly communicationsscalability opportunities

About the role

Key responsibilities & impact

Serve as the day-to-day technology relationship owner for our co-brand partner
Act as the primary technology point of contact for internal stakeholders
Coordinate and lead technology review meetings with the partner
Function as SME for partner solutions , communicating capabilities, constraints, and dependencies to U.S. Bank teams
Own, update and manage the tech SOPs with our co-brand partner
Own and coordinate partner technology compliance reviews , including CAT submissions and follow-ups
Gather, track, and maintain PRISM documentation and audit evidence
Coordinate CAT approval processes for integrated technology
Manage partner‑specific technology controls and remediation actions
Ensure timely completion of attestations, reviews, and risk‑related action items
Partner with teams as necessary to ensure delivery of contractual SLAs
Develop and maintain Partner Technology Roadmaps
Follow up on and resolve out‑of‑bounds technology questions and requests
Lead requirements discovery and quarterback new solution intake , documentation, and approvals
Manage and prioritize the partner technology backlog
Identify trends, risks, and scalability opportunities across partner implementations
Coordinate API version management and lifecycle planning with partner and internal platform teams
Act as point of contact for certificates, secrets, and keys , including renewals and partner communications
Monitor and report on API usage, performance, and stability
Translate platform and API updates into business‑friendly communications for partners
Ensure partner alignment with platform standards and lifecycle expectations
Triage production issues and actively engage in Production Support channels
Assist with testing, troubleshooting, and ticket resolution
Manage downtime communications and escalation, including understanding internal development and environment cycles
Ensure proactive, transparent communication to a highly integrated partner
Own UAT environment management , including refresh coordination and account conditioning
Support test data setup and post‑refresh ad hoc testing requests
Coordinate partner testing for technology updates
Manage partner release readiness, validation, and sign‑off activities
Drive proactive technology change communication with partner

Requirements

What you’ll need

Strong background in B2B technology relationships, integrations, and platform‑based solutions
Proven experience liaising between business, technical, compliance, and product teams
Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
Ability to manage complex partner ecosystems with multiple dependencies
Excellent communication skills with both technical and non‑technical stakeholders
Demonstrated ability to manage ambiguity and build new processes or functions
Bachelor’s degree or equivalent relevant experience
8+ years of experience in technology relationship management, technical account management, or similar roles
Experience working with enterprise partners and regulated environments

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law