Communications Manager

U.S. Bank

Communications Manager at U.S. Bank executing high-volume, business-critical communications for mortgage operations with focus on clarity and compliance.

Posted 6/7/2026full-timeEarth City • Kentucky, Minnesota, Montana, Texas • 🇺🇸 United StatesSeniorLead💰 $86,360 - $101,600 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

communication managementresearch skillsanalysis skillsinterviewing skillsproject managementcontent organizationcompliance managementcommunication workflowsmessaging strategiesexecutive messaging

Soft Skills

verbal communicationwritten communicationorganizational skillsnegotiation skillsinfluence skillsattention to detailadaptabilityprioritizationclaritytimeliness

Tools & Technologies

SharePointSalesforcecommunication repositoriesdistribution processescontent management systemsCAT compliance systeminternal communication networksexternal communication networksbusiness-critical communicationscommunity engagement tools

Certifications & Qualifications

Bachelor's degree

Industry Keywords

mortgage industrybusiness processesregulatory complexitycompliance standardsinternal communicationsexternal communicationsbusiness updatesseller guide updatespricing communicationsenterprise communication initiatives

About the role

Key responsibilities & impact

Executing high-volume, business-critical communications that support daily mortgage operations, with a strong focus on accuracy, clarity, and timeliness
Managing the development and distribution of key communications including seller guide updates, pricing communications, and business updates for lenders and clients, ensuring all messaging is clear, on-brand, and compliant
Partnering closely with operations and sales leadership to align communications with business priorities while also planning and managing broader communication strategies to effectively reach internal and external audiences
Evaluating complex information to determine appropriate communication approaches
Editing internal and external publications
Developing executive messaging
Supporting enterprise communication initiatives, community engagement, and special projects

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Seven or more years of experience in communications activities
Proven communication management skills
Excellent verbal and written communication skills
Strong research, analysis, and interviewing skills
Well-developed organizational and project management skills
Ability to negotiate and influence internal and external parties
Demonstrated experience with SharePoint, including managing communication repositories, distribution processes, and content organization
Experience using Salesforce or similar platforms to manage and distribute communications across internal or external networks
Familiarity with compliance systems such as CAT, including submitting, tracking, and managing communication workflows and approvals
Strong understanding of mortgage industry terminology, business processes, and regulatory complexity, with the ability to translate complex concepts into clear communications
Proven ability to develop and deliver branded, company-wide communications that align with organizational standards and messaging strategies
Exceptional written communication skills with the ability to produce clear, concise, and accurate content in a high-volume, fast-paced environment
Demonstrated ability to manage communication infrastructure and operational processes, ensuring consistent and uninterrupted delivery of communications (“keeping the tracks running”)
Ability to quickly prioritize, adapt, and execute across multiple communication priorities while maintaining accuracy and attention to detail

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law