HR Advisory Services Manager

U.S. Bank

HR Advisory Services Manager overseeing accessibility related employee needs at U.S. Bank.

Posted 6/10/2026full-timeTempe • Arizona, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $98,175 - $115,500 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

employee relationsHR Generalistproject managementdata analysispolicy interpretationcoachinginvestigative skillscomplex case managementoperational practicescontinuous improvement

Soft Skills

interpersonal skillsoral communicationwritten communicationbusiness judgmentcredibilitydiscretioncollaborationleadershipinfluenceanalytical skills

Industry Keywords

accommodationsaccessibility advisory servicesinteractive processfederal/state/local labor lawsU.S. Bank policiesemployee complaintsmanagerial experienceworkplace adjustmentsstakeholder engagementhigh-pressure situations

About the role

Key responsibilities & impact

Lead the end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments.
Ensure consistent execution of the interactive process, including evaluation of restrictions, essential job functions, and reasonable alternatives.
Partner with key leaders and stakeholders across the organization (ER Consultants, Legal, Facilities Management, etc.) and third-party on complex or high-risk matters.
Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.
Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult matters with executive savvy.
Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.
Support consistent policy interpretation and application of HR policies. Partners with Employee Relations or Legal on complex matters.
Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.
Audit cases and provide coaching and training to advisors via side-by-side coaching and development opportunities during investigations
Manage a regular case volume support a few business lines directly
Identify and lead forward thinking project-based work

Requirements

What you’ll need

Typically has six or more years experience in employee relations or as an HR Generalist or associated HR position
Associate or Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree
More than two years of managerial experience preferred.
Expertise in handling or advising on complex employee relations matters
Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues.
Strong analytical skills and related ability to identify and interpret data and create/recommend solutions.
Exceptional interpersonal, oral and written communication skills. Ability to communicate with all levels of employees and leadership, including Managing Committee.
Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis.
Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions.
Project management or continuous improvement skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law