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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer serviceproblem resolutioncompliancerisk managementbank productsdepartmental knowledgeMicrosoft Office
Soft Skills
interpersonal skillsverbal communicationwritten communicationclient relationship managementprofessionalism
Certifications & Qualifications
Associate's degree
Industry Keywords
client satisfactionOne Bank strategymarket sharecompliance issuesprocedural requirementsregulatory requirements
About the role
Key responsibilities & impact- Customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship
- Supports sales teams in executing a One Bank strategy and growing market share
- Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
- Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship
- Identifies products and services that realize clients’ unmet needs
- Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements
Requirements
What you’ll need- Associate's degree, or equivalent work experience
- Typically three to five years of job-related experience
- Advanced knowledge of departmental and bank products and services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law