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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
procedure writinganalytical skillsorganizational skillsprocess managementproject managementtraining materials developmentprocess mappingflowcharting
Soft Skills
attention to detailteam playerindependent workcommunicationfacilitationschedulingagendas planning
Tools & Technologies
Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointMicrosoft Visio
Certifications & Qualifications
Bachelor’s degree
Industry Keywords
financial servicesbankingcollections industry
About the role
Key responsibilities & impact- Responsible for driving and leading the development, review and on-going maintenance of operational procedures, training materials, process maps, communication, and communication plans
- Working with applicable business line areas and owners as well as cross functionally as necessary
- Ensure all materials are aligned with corporate policies
- Provide reporting to the Business Line on Special projects
- Drive approval process for all written products
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Four or more years of procedure writing experience
- Strong analytical and organizational skills with excellent attention to detail
- Proficient computer skills, especially Microsoft Office applications including Word, Excel, PowerPoint, SharePoint and Visio
- Strong process and project management skills including ability to facilitate and schedule meetings, plan agendas and update reports
- Ability to develop training materials and process maps or flowcharts using Microsoft Visio
- Knowledge of financial services, banking, and the collections industry is a strong plus
- A strong team player with the ability to work well independently and as part of a team, with limited direct supervision
- Ability to manage full workload in a fast-paced environment with continually changing priorities
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law