Branch Manager

U.S. Bank

Branch Manager responsible for managing teams and enhancing customer experience at U.S. Bank locations.

Posted 6/23/2026full-timeNorth Royalton • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $70,560 - $86,240 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

banking lawsregulatory compliancesales techniquesteller functionsplatform functionstransaction processingcash balancingaccount openingbudget preparationcredit evaluation

Soft Skills

customer experiencecoachingmentoringeffective communicationcritical thinkingleadershiprelationship managementtime managementproblem resolutionsales management

Certifications & Qualifications

Bachelor's degree

Industry Keywords

retail managementbanking environmentproduct knowledgepolicy complianceemployee developmentchange managementsales activitiescustomer base expansionU.S. Bank productsbilingual (Russian/English or Ukrainian/English)

About the role

Key responsibilities & impact

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.
Coach, develop, mentor, and train team members.
Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs.
Provide motivation and direction for the team, expand customer base and promote U.S. Bank products and services.

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
One to two years of experience working in a sales, retail management, or banking environment (Branch Manager 2)
Three to four years of experience working in a sales, retail management, or banking environment (Branch Manager 3)
Bilingual Russian/English or Ukrainian/English (North Royalton only)
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law