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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
mortgage servicingdefault servicingforeclosure operationsbid administrationoperational reportingdata analysisprocess improvementsautomationworkflow enhancementsperformance insights
Soft Skills
people leadershipcoachingprioritizationteam performance supportcollaborationcommunicationstakeholder management
Tools & Technologies
Microsoft ExcelPower BIPowerPointMSP/Black KnightICE Mortgage Technologyservicing platformsworkflow platforms
Certifications & Qualifications
Bachelor's degree
Industry Keywords
complianceinvestor requirementsagency requirementsregulatory requirementsforeclosure timelinesservicing guidelinesoperational risk
About the role
Key responsibilities & impact- Support the Foreclosure Operations team within Default Mortgage Servicing
- Lead critical functions across foreclosure bidding, sales reporting, and offshore liaison coordination
- Oversee bid development and sale execution across investor types
- Ensure compliance with state, investor, and internal requirements
- Monitor timelines and operational risk
- Deliver accurate reporting and performance insights
- Partner with internal teams, attorneys, vendors, Risk, and Compliance to resolve issues and strengthen controls
- Lead a team responsible for bids, sales support, reporting, and offshore relationship management
- Drive process improvements, automation opportunities, and scalable reporting solutions through tools such as Microsoft Excel, Power BI, and servicing platforms such as MSP/Black Knight or similar systems
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Typically five to six years of business-related experience and one to two years of managerial experience
- 1–2 years of people leadership or manager experience, with a demonstrated ability to coach, prioritize work, and support team performance
- Experience in mortgage servicing, default servicing, foreclosure operations, bid administration, sale support, or operational reporting
- Foundational knowledge of investor, agency, and regulatory requirements, including foreclosure timelines, servicing guidelines, or control requirements
- Proficiency with Microsoft Excel, Power BI, PowerPoint, and experience using servicing or workflow platforms such as MSP/Black Knight, ICE Mortgage Technology, or similar systems
- Ability to analyze operational data, identify trends, and communicate performance insights to leaders and business partners
- Experience supporting process improvements, automation efforts, or workflow enhancements in an operations environment
- Strong collaboration, communication, and stakeholder management skills, including the ability to work with Legal, Compliance, Risk, Operations, vendors, and offshore support partners
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
