Credit Card ID Theft Investigator

U.S. Bank

Credit Card Identity Theft Investigator at U.S. Bank handling complex identity theft cases primarily related to credit cards.

Posted 6/30/2026full-timeTempe • Arizona, Minnesota, North Dakota, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling complex identity theft cases, with a strong focus on customer service, case analysis, and adherence to regulatory requirements. Proficient in time management and effective communication to ensure thorough investigations and case resolutions.

Highest-signal resume keywords

Identity Theft Case ManagementCustomer Service CommitmentData Interpretation and AnalysisOperations Services KnowledgeVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case AnalysisInvestigation TechniquesRegulatory Compliance KnowledgeData InterpretationTime Management

Soft Skills

Customer Relationship ManagementTeam CollaborationProblem Solving

Tools & Technologies

PC Proficiency

Industry Keywords

Identity TheftCredit Card FraudOperations ServicesQuality AssuranceInternal Policies and Procedures

About the role

Key responsibilities & impact

Independently handles complex identity theft cases, primarily related to credit cards
Reviews and analyzes customer intake and case information
Conducts in-depth investigations
Determines appropriate case direction or resolution
Works closely with investigators, caseworkers, and leadership to ensure cases are thoroughly developed, accurately documented, and ready to move forward
Supports quality and consistency across the investigation process

Requirements

What you’ll need

High school diploma or equivalent
Four to five years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law