Business Technology Analyst – Operations

U.S. Bank

Business Technology Analyst leading process improvements and UAT coordination at U.S. Bank.

Posted 7/3/2026full-timeSaint Paul • Minnesota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $81,515 - $95,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business process analysis, workflow design, and user acceptance testing, with a strong ability to influence stakeholders and drive technology adoption. Proficient in creating process maps and documentation to enhance operational efficiency and user experience.

Highest-signal resume keywords

Business Process AnalysisWorkflow DesignUser Acceptance Testing (UAT)Process Mapping ToolsStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementProcess MappingWorkflow DocumentationSystem ImplementationData Flow Analysis

Soft Skills

Communication SkillsRelationship BuildingCritical ThinkingProblem SolvingFacilitation Skills

Tools & Technologies

VisioLucidchart

Industry Keywords

Operational RequirementsTechnology AdoptionProcess TransformationCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
Analyze current-state business processes and translate them into future-state workflows and system requirements.
Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience
Experience documenting, analyzing, and improving business processes through process mapping and workflow design
Knowledge of Visio, Lucidchart, or comparable process-mapping tools
Experience coordinating testing efforts, UAT activities, and implementation readiness
Strong understanding of how business processes translate into data flows, operational requirements, and system functionality
Ability to influence stakeholders and build consensus across multiple teams
Experience supporting system implementations, process transformation initiatives, or technology adoption efforts
Excellent communication, facilitation, and relationship-building skills
Strong critical thinking, problem-solving, and analytical capabilities
Ability to manage multiple priorities in a fast-paced environment

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law