Debt Management Account Processor

U.S. Bank

Debt Management Account Processor performing document processing and customer service tasks for U.S. Bank.

Posted 7/3/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in managing multiple projects while maintaining high-quality administrative support. Possesses thorough knowledge of products, services, and systems relevant to customer account management.

Highest-signal resume keywords

Customer Service SkillsDocument ProcessingProblem ResolutionMicrosoft Office ProficiencyClerical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProcessingRecord KeepingData EntryTransaction RecordingReport Completion

Soft Skills

Effective CommunicationProject ManagementProblem Solving

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer AccountsAdministrative SupportCustomer InquiriesTerminologyProcedures

About the role

Key responsibilities & impact

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Requirements

What you’ll need

High school diploma or equivalent
Typically three to five years of clerical and customer service experience
Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
Strong customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law