Mortgage Operations Supervisor

U.S. Bank

Mortgage Operations Supervisor overseeing loan processing and lending operations at U.S. Bank.

Posted 7/3/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan processing and servicing, with strong decision-making and analytical skills. Proven ability to lead teams, manage workflows, and maintain high customer service standards.

Highest-signal resume keywords

Loan ProcessingLoan ServicingDecision-MakingProject ManagementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingLoan ServicingOperational PoliciesAnalytical SkillsProblem-SolvingOrganizational SkillsProject Management

Soft Skills

Effective CommunicationTeam LeadershipCoachingMotivatingCustomer Service

Industry Keywords

Human Resources PoliciesSupport FunctionsPerformance StandardsEmployee Management

About the role

Key responsibilities & impact

Responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions
Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met
Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues
Communicates new policies, procedures, and products to staff
Maintains a high level of customer service both internally and externally
Provides ongoing training, coaching, motivating, and team building of support staff
Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff
Approves employee time records, work assignments, vacations, sick pay, etc.

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically four or more years of relevant experience
Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
Strong decision-making, analytical and problem-solving skills
Good organizational and project management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of human resources policies and programs
Effective interpersonal skills
Ability to thrive in a team environment and effectively lead individuals

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law