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U.S. Bank

Client Relationship Banker

U.S. Bank

Client Relationship Consultant building relationships with customers at U.S. Bank through in-person and virtual channels.

Posted 7/4/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills, with a focus on proactive outreach and effective communication. Possesses thorough knowledge of consumer and business banking products, along with experience in utilizing digital products and self-service technologies to enhance client experiences.

Highest-signal resume keywords
Client Relationship ManagementRetail Banking ExperienceDigital Product ProficiencyCustomer Service SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Banking Products KnowledgeAccount OpeningCredit Application ProcessingCustomer Needs AssessmentTransaction Processing
Soft Skills
Interpersonal SkillsProactive OutreachEffective CommunicationRelationship Building
Tools & Technologies
Self-Service TechnologiesDigital Banking Platforms
Industry Keywords
Financial ServicesConsumer BankingBusiness Banking

About the role

Key responsibilities & impact
  • Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel
  • Strong client relationships based on trust, assessing and attending to customers’ banking needs
  • Obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services
  • Recommending solutions based on each customer’s unique goals and needs
  • Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs
  • Maintains a working knowledge of consumer and business banking products and services including digital products and services
  • Provides a consistent optimal client experience, including greeting clients and processing basic transactions
  • Develops collaborative partnerships with branch team members and partners to best serve clients
  • Opens new consumer and business accounts, completes service requests and submits credit applications
  • Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs
  • Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Requirements

What you’ll need
  • High school diploma or equivalent
  • Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
  • Proven ability to build and foster relationships with clients through proactive outreach and follow up
  • Ability to effectively engage and communicate with clients
  • Thorough knowledge of applicable bank and branch policies, procedures and support systems
  • Proven customer service and interpersonal skills
  • Experience with using and demonstrating digital products and self-service technologies
  • Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
  • Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
  • Experience in the financial services industry preferred
  • Bilingual in English and other languages encouraged to apply.

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law