Account Review Specialist

U.S. Bank

Account Review Specialist maintaining client relationships and resolving operational problems for U.S. Bank’s payment solutions.

Posted 7/8/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and relationship management skills, effectively resolving operational issues while maintaining high service satisfaction. Proficient in navigating computer systems for reporting and troubleshooting, with a focus on strategic resource management and process improvement.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsAnalytical Problem-SolvingOperational Process KnowledgeMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Interest CalculationsAccount AdjustmentsReport GenerationTechnical TroubleshootingProcess Improvement

Soft Skills

Interpersonal SkillsEmpathyCourtesyListening Skills

Tools & Technologies

Computer SystemsWeb-Based Solutions

Industry Keywords

Consultative Account ManagementDelinquency ManagementClient SystemsService Delivery

About the role

Key responsibilities & impact

Establishes and maintains great working relationships with assigned business accounts
Serves as the main day-to-day contact between program administrators or relationship managers
Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction
Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations
Promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions
Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics
Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates
Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery
Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods

Requirements

What you’ll need

High school diploma or equivalent
Typically three to five years of customer service experience
Effective verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law