Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
U.S. Bank

Senior CX Insights Consultant – Payments

U.S. Bank

Senior CX Insights Consultant with U.S. Bank leveraging data for customer insights in Payments.

Posted 7/9/2026full-timeMinneapolis • Illinois, Minnesota, North Carolina • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer experience methodologies, Voice of Customer (VoC) analysis, and journey analytics, with a strong ability to translate insights into actionable business improvements. Proven leadership in managing complex initiatives and mentoring teams while driving data-informed decision-making.

Highest-signal resume keywords
Customer Experience MethodologiesVoice of Customer (VoC)Journey AnalyticsCX Measurement ProgramsAdvanced Project Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer InsightsData AnalysisStrategic ThinkingProblem-SolvingBusiness Storytelling
Soft Skills
Executive CommunicationLeadershipCollaborationStakeholder ManagementOrganizational Skills
Tools & Technologies
QualtricsNPSCSATCESPowerPointExcelPower BITableau
Industry Keywords
PaymentsFinancial ServicesCustomer ExperienceConsultingAnalytics

Tech Stack

Tools & technologies
Tableau

About the role

Key responsibilities & impact
  • Lead end-to-end insights initiatives from discovery through recommendation and impact measurement.
  • Analyze Voice of Customer (VoC), behavioral, operational, and market data to identify strategic opportunities and experience gaps.
  • Translate complex findings into executive-level insights and recommendations.
  • Quantify the business impact of customer experience challenges and improvement opportunities.
  • Partner with Product, Design, Analytics, and Operations leaders to inform roadmap, prioritization, and investment decisions.
  • Lead journey analysis, research synthesis, and cross-functional improvement initiatives.
  • Drive customer-centered decision making through data, insights, and business storytelling.
  • Mentor team members and contribute to CX insights best practices and capabilities.
  • Participate in the identification, design, development, and implementation of assigned projects and initiatives.
  • Interface with internal and external partners to ensure successful execution and delivery aligned to business objectives.

Requirements

What you’ll need
  • Master's degree, or equivalent work experience
  • 10 or more years of experience in project management activities
  • Two or more years of managerial experience
  • 10+ years of experience in customer experience, customer insights, analytics, consulting, or related fields.
  • Deep knowledge of customer experience methodologies, Voice of Customer (VoC), journey analytics, and research techniques.
  • Experience with CX measurement programs and platforms, including Qualtrics, NPS, CSAT, and CES.
  • Strong executive communication and storytelling skills with the ability to influence senior leaders.
  • Proven ability to translate insights into product, customer experience, and operational improvements at scale.
  • Advanced analytical, problem-solving, and strategic thinking capabilities.
  • Strong business acumen within payments, financial services, or related industries.
  • Experience leading complex initiatives in a matrixed organization.
  • Proficiency with PowerPoint, Excel, Power BI, Tableau, or similar visualization tools.
  • Demonstrated leadership, collaboration, and stakeholder management skills.
  • Expert knowledge of assigned business line or functional area.
  • Strong organizational and analytical skills.
  • Advanced project management capabilities.
  • Excellent verbal and written communication skills.

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law