Business Banking Support Specialist

U.S. Bank

Customer service role at U.S. Bank, handling client accounts and supporting sales teams for market growth.

Posted 7/9/2026full-timeJohnstown • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, focusing on client satisfaction and relationship management. Proficient in identifying client needs and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Customer ServiceClient Relationship ManagementProblem ResolutionRisk and Compliance ManagementMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem ResolutionRisk ManagementCompliance ManagementKnowledge of Bank ProductsClient Needs Identification

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Associate's Degree

Industry Keywords

Client SatisfactionSales SupportMarket Share GrowthOne Bank Strategy

About the role

Key responsibilities & impact

Customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction
Supports sales teams in executing a One Bank strategy and growing market share
Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship
Identifies products and services that realize clients’ unmet needs
Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements

Requirements

What you’ll need

Associate's degree, or equivalent work experience
Typically five or more years of job-related experience
Considerable knowledge of departmental and bank products and services
Proven customer service and problem resolution skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective interpersonal, verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law