Customer Success Manager, Online Banking – Money Movement

U.S. Bank

Customer Success Manager managing client accounts for U.S. Bank, enhancing customer relationships and operational efficiency.

Posted 7/10/2026full-timeMinneapolis • Arizona, Minnesota, Ohio, Wisconsin • 🇺🇸 United StatesJunior💰 $75,600 - $92,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, relationship building, and operational improvement, with a strong focus on customer service and effective communication. Capable of managing multiple projects while providing training and support to clients.

Highest-signal resume keywords

Client Management ExperienceRelationship Building SkillsProblem-Solving SkillsCustomer Service SkillsProject Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementOperations KnowledgeLogistics KnowledgeBusiness KnowledgeFinancial Knowledge

Soft Skills

Interpersonal SkillsVerbal Communication SkillsWritten Communication SkillsSituational LeadershipConflict Resolution Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client SatisfactionProcess ImprovementStrategic PlanningPerformance StandardsMulti-Tasking

About the role

Key responsibilities & impact

Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts.
Interacts with clients and other departments to constantly improve operational standards and support client needs.
Contributes to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards.
Continually evaluates processes and procedures; making recommendations for process improvement and communicating to the client as appropriate.
Provides training to clients as needed.
Exercise judgment and make decisions that have positive operational impacts on the business line.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
One to four years of client management experience
Detailed knowledge of business, financials, products/services and the market
Strong relationship building and selling skills
Strong problem-solving skills
Basic knowledge of account management, project management, operations and logistics
Ability to manage multiple tasks/projects and deadlines simultaneously
Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
Strong presentation, interpersonal, verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law