Operations Manager – Product Integration, User Adoption

U.S. Bank

Operations Manager for U.S. Bank overseeing user experience and platform integration.

Posted 7/10/2026full-timeMilwaukee • Minnesota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $86,360 - $101,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in trust and securities operations, with a strong focus on user support, operational excellence, and data-driven decision making. Proven ability to lead multidisciplinary teams and enhance user experience through effective stakeholder management and continuous improvement initiatives.

Highest-signal resume keywords

Trust And Securities OperationsUser Support ManagementData Analysis And Trend IdentificationProject ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceProcess ImprovementUser TrainingIssue TriagePlatform Health Monitoring

Soft Skills

Relationship BuildingOrganizational SkillsProblem SolvingCollaborationChange Management

Certifications & Qualifications

Bachelor's Degree In Accounting Or Finance

Industry Keywords

Operational SupportUser Engagement StrategiesContinuous Improvement InitiativesPerformance MonitoringService Delivery

About the role

Key responsibilities & impact

Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring.
Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements.
Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives.
Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience.
Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery.
Foster a culture of collaboration, accountability, innovation, and operational excellence.

Requirements

What you’ll need

Bachelor's degree in accounting or finance, or equivalent work experience
Three to five years of experience in trust and securities operational functions
Three to five years of management experience
Strong knowledge of trust and securities operations, products, systems, and services
Experience leading teams focused on operational excellence, user support, training, testing, or process improvement
Proven ability to analyze data, identify trends, and drive informed decision making
Excellent relationship-building and stakeholder management skills
Strong organizational, project management, and problem-solving abilities
Experience leading through change and managing multiple priorities simultaneously

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law