Commercial Customer Service Team Leader

U.S. Bank

Team Leader managing commercial customer service operations at U.S. Bank.

Posted 7/10/2026full-timeBrookfield • Minnesota, Oregon, Wisconsin • 🇺🇸 United StatesSenior💰 $75,820 - $89,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operational activities and high-performance teams while ensuring quality service and effective support for customers. Proficient in operational processes and treasury products, with a focus on performance management and customer relationship building.

Highest-signal resume keywords

Operational ManagementCustomer Service ExcellenceTeam LeadershipAnalytical Problem-SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ProcessesTreasury ProductsPerformance ManagementCustomer Relationship BuildingAnalytical Skills

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsCoaching SkillsEmpathy

Tools & Technologies

HoganAFSComputer Systems

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Operational ActivitiesService SupportPerformance FeedbackCustomer InquiriesEscalated Customer Service

About the role

Key responsibilities & impact

Manages and coordinates the operational activities for assigned functional area(s)/region(s)
Ensures quality service and effective operations support for assigned customers
Leads high performance teams by setting goals and providing feedback
Oversees adherence to corporate policies and procedures
Participates in the review and improvement of operational systems and procedures relevant to assigned units
Interview and hire Commercial Service Bankers
Coach Commercial Service Bankers to improve skills
Manage day-to-day operations to ensure timely customer inquiries
Monitor and provide feedback on performance
Recognize and reward performance excellence
Handle escalated customer service issues

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically, three or more years of relevant experience
Strong written and verbal communication skills
Proven customer service and relationship building skills
Thorough knowledge of all relevant operational processes, and treasury products and services
Prior experience working with operational systems such as Hogan and AFS highly desirable
Excellent telephone skills, including listening, demonstrating courtesy, empathy and accuracy
Excellent organizational skills
Strong analytical and problem-solving skills
Proficient in and able to navigate all relevant computer systems

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law