U.S. Bank

General

• Demonstrating excellent customer service in accordance with the U.S. Bank Core Values
• Providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Actively deepening existing customer relationships through routine calling and developing new relationship opportunities through business development activities
• Combining digital tools with strong human connections to offer solutions to business customers
• Outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment
• Actively developing both internal and external relationships and collaborating with branch partners, centers of influence, clients and other business line partners
• Referring clients to Business Banking and/or other U.S. Bancorp areas for additional needs

Small Business Specialist 3

• Research and resolve customer disputes, complaints, and servicing-related inquiries within established service level agreements
• Review account information across multiple banking platforms to investigate issues and determine appropriate resolutions
• Analyze customer concerns, supporting documentation, transaction history, and internal records to identify root causes
• Collaborate with subject matter experts and business partners across the organization to gather information needed for case resolution
• Interpret and apply bank policies, procedures, and regulatory requirements when evaluating customer concerns
• Monitor and manage case pipelines to ensure timely completion of all assigned work
• Maintain accurate documentation of investigative findings, actions taken, and final resolutions
• Meet established quality, production, and compliance standards
• Support risk mitigation efforts by ensuring accurate reporting and complaint resolution practices

Mortgage Servicing Resolution Specialist

Technical Product Manager

• Own the creation and evolution of products within the AI platform in partnership with engineering teams, UX/design teams and business stakeholders while driving the strategic vision, priorities, and the roadmap.
• Serves as thought leader in technical platform product management
• Pulls from market and competitive insights, customer needs, and internal business priorities to create the product vision (target customer segments, markets, channels, go to market approach, and value propositions).
• Aligns this strategic vision with cross-functional stakeholders including senior technology and business leaders to identify company-wide priorities that help shape product roadmap, investment areas and success measures.
• Work closely with individual engineering teams and product owners to provide feedback and initiate feature requests; work closely with the engineering team to ensure that product requirements are understood
• Understand larger architecture and technology vision and define how the platform needs to evolve to support thousands of developers and millions of users around the world
• Manage technical considerations, working closely with engineering team to deliver elegant, generalizable solutions to complex problems
• Work within an agile development framework by defining product features, user stories, prioritizing work in sprints and across the quarter, as well as participate in cross team and leadership retrospectives
• Educate and evangelize for technical platform on how tools and technologies are leveraged to impact the product and create business efficiencies
• Creates and leads a small team of dedicated product managers responsible for all aspects of technical platform functionality, user experience and strategic product direction

Senior AI Web Applications Technical Product Manager

Financial Planning and Analysis

• Supports financial analyses related to budgets, forecasting, allocation of expenses, ad hoc analysis for business case development
• Develops and maintains spreadsheets and statistical models for financial analysis
• Prepares a variety of management presentations
• Researches and resolves problems and errors in data from financial reporting systems
• Provides analytical and reporting support for project and portfolio financial management by tracking budgets and forecasts, monitoring spend and producing recurring and ad hoc reports
• Works closely with project managers and finance partners to maintain accurate data, investigate routine variances, and improve the timeliness and consistency of financial information
• Builds and maintains spreadsheets and standard templates, prepares summaries and presentations, and supports planning and close activities under guidance

Technology Financial Analyst

Platform Engineer

• Develop and implement GenAI applications leveraging: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) architectures, Prompt engineering techniques, Agentic AI concepts and workflows
• Build intelligent pipelines using frameworks such as LangChain, LangGraph, and Microsoft Foundry Agent Service
• Evaluate solution performance, accuracy, and scalability of GenAI implementations
• Contribute to the end-to-end GenAI lifecycle, including: Solution design and development, Integration and deployment, Performance tuning and optimization
• Support secure deployment, horizontal scaling, and operational stability of GenAI workloads
• Assist in implementing monitoring, logging, and observability practices for production environments
• Develop and deploy GenAI systems across cloud platforms (Azure and AWS)
• Contribute to distributed system design for scalable AI workloads
• Utilize modern infrastructure practices: Containerization (Docker), Orchestration (Kubernetes), Infrastructure as Code (Terraform, ARM/Bicep)
• Ensure solutions meet enterprise expectations for availability, performance, and security
• Develop scalable applications using Python and microservices-based architectures
• Apply secure coding standards and proper data handling practices for enterprise, regulated environments
• Contribute to CI/CD pipelines, automated testing, and deployment workflows
• Participate in code reviews and adhere to engineering best practices

Mid-Level AI Platform Engineer

Director

• The Consumer Segment Enablement Director is responsible for orchestrating segment-level prioritization for cross-channel enablement to ensure aligned product strategy, seamless client experiences, and effective go-to-market execution.
• Serve as the central point of integration across channels, business lines, and enabling functions, ensuring that segment needs are clearly defined, prioritized, and translated into actionable plans that drive growth and improve client outcomes.
• Work directly with senior stakeholders to align consumer segment strategy, product investments, and experience improvements across branch, contact center, specialized sales, partnerships, and digital channels.

Consumer Segment Enablement Director

Manager

• Lead Agile delivery and execution by facilitating team ceremonies, removing blockers, managing dependencies, and helping teams achieve sprint and roadmap commitments.
• Promote Agile ways of working through coaching, mentoring, and educating teams and stakeholders on Agile principles, Scrum practices, roles, and responsibilities.
• Own Agile processes and team health by driving continuous improvement, facilitating retrospectives, establishing working agreements, and identifying Agile anti-patterns.
• Facilitate effective team collaboration through standups, sprint planning, backlog refinement, demos, retrospectives, QPP, Walk the Wall, and other planning events.
• Partner with Product Managers and TPMs to maintain prioritized backlogs, support product roadmaps, align strategic objectives, and ensure delivery readiness.
• Drive planning and portfolio alignment by coordinating cross-team dependencies, supporting OKRs, roadmap planning, capacity planning, and portfolio management activities.
• Maintain Scrum discipline and delivery readiness by ensuring adherence to Definition of Ready (DoR), Definition of Done (DoD), backlog quality, acceptance criteria, and sprint planning standards.
• Leverage Agile tools and metrics including Jira, Confluence, Dragonboat, Mural, and KYT to provide transparency, support decision-making, and improve delivery effectiveness.
• Establish and monitor team performance metrics to improve predictability, delivery outcomes, customer value, and continuous improvement.
• Support customer-focused product development through discovery, experimentation, personas, story mapping, MVP coaching, and feedback-driven product evolution.
• Manage governance and operational activities including audit readiness, delivery evidence, compliance requirements, team rosters, funding support, staffing coordination, and onboarding activities.
• Demonstrate servant leadership by protecting teams from distractions, promoting focus on business outcomes, fostering collaboration, and supporting the team wherever needed.

Platform Manager – Agilist

Sales

• Leading the Commercial Payments Solutions (CPS) Bankcard growth strategy within the Specialized Industries Verticals.
• Driving acquisition, portfolio expansion, cross-sell execution, and strategic client engagement across priority market segments.
• Contributing to the broader PMI Sales Distribution strategy focused on revenue acceleration, unified sales execution, client growth, and increasing wallet share.
• Engaging in enterprise account planning, cross-product orchestration, pipeline governance, strategic vertical development, and execution of growth initiatives.

Sales Leader, Bankcard

Project Manager

• The AI Project Manager leads the delivery of AI-enabled and data-driven initiatives across the Home Lending organization.
• This role operates at the intersection of business, technology delivery, and data/AI innovation, ensuring AI use cases are delivered in a controlled, compliant, and scalable manner.
• The role will drive end-to-end execution of initiatives aligned to the Home Lending AI roadmap, partnering with business stakeholders, technology teams, risk partners, and external vendors to translate AI concepts into production-ready capabilities that improve efficiency, accuracy, and customer outcomes.

AI Project Manager – Home Lending Delivery

Data Analyst

• Work on large-scale data and analytics projects that gather and integrate data from multiple sources
• Identify, analyze, and interpret trends and patterns in complex datasets to answer business questions and inform decisions
• Apply statistical techniques and analytical tools to interpret results and develop actionable insights and recommendations
• Present data, analysis, and recommendations in a clear and concise manner that enables stakeholders to quickly understand and act
• Collaborate with business partners, analytics teams, and technology stakeholders to provide a holistic view of analytical outcomes
• Acquire, validate, and prepare data from multiple sources to support accurate and reliable analysis
• Measure and monitor the impact of applied recommendations and adjust analyses as needed
• Ensure all data acquisition, sharing, and analytical outputs comply with company standards, governance, and data policies

Data & Insights Analyst

Processor

• Supports check fraud investigations within operations by managing incoming claims from intake through resolution.
• Onboarding fraud claims into the system of record.
• Reviewing and compiling supporting documentation.
• Ensuring customer-submitted materials are accurate and complete.
• Investigating claims using provided details and intake notes.
• Applying policies and regulatory guidelines to prepare thorough and accurate case files for decisioning.
• Daily work is assigned via a tracking spreadsheet and may include a mix of onboarding, document review, and investigative tasks, with new hires starting on foundational work and progressing to more complex investigations over time.

Case Processor – Check Fraud

Frontend Engineer

• Responsible for designing, developing, testing, operating and maintaining products
• Takes full stack ownership by consistently writing production-ready and testable code
• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
• Performs analysis on failures, propose design changes, and encourage operational improvements
• Makes sound design/coding decisions keeping customer experience in the forefront
• Takes feedback from code review and apply changes to meet standards
• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
• Accountable for ensuring all aspects of product development follow compliance and security best practices
• Exhibits relentless focus in software reliability engineering standards embedded into development standards
• Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
• Contributes to a culture of innovation, collaboration and continuous improvement
• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Software Engineer 2 – Full-stack, Spring Boot/React JS

Customer Support

• Support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support
• Leads all efforts in business account openings, funding, and maintenance
• Works closely with various stakeholders to ensure proper lien position and a minimal number of loan exceptions

Healthcare Banking Support Specialist

Operations

• Handle inbound customer calls while delivering a world-class customer experience.
• Review account and application activity for potential fraud concerns.
• Investigate complex fraud scenarios, including identity theft and account takeover.
• Conduct detailed research across multiple systems and data sources.
• Secure accounts by applying appropriate restrictions and controls to prevent financial loss.
• Initiate and process fraud claims in accordance with established procedures.
• Review and complete escalated actions from frontline teams to ensure accurate resolution.
• Identify emerging fraud trends and escalate concerns appropriately.
• Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

Fraud Operations Analyst – CEC

• Lead technology projects from initiation through delivery, ensuring objectives, timelines, and milestones are achieved.
• Support annual technology investment planning, budgeting, forecasting, and financial management activities.
• Track project budgets, resource allocations, forecasts, and overall financial performance.
• Partner with business and technology stakeholders to prioritize and execute strategic initiatives.
• Develop and deliver project status updates and executive-level reporting.
• Coordinate cross-functional teams to ensure successful project execution and delivery.
• Identify, manage, and mitigate project risks, issues, and dependencies.
• Build strong relationships across business and technology organizations to drive alignment and results.
• Support technology initiatives within the Investment Services and Corporate Trust business area.