U.S. Bank

Data Analyst

• Lead end‑to‑end analytics across Consumer Banking to improve customer acquisition, relationship deepening, retention, profitability, and operational efficiency.
• Define and implement KPIs, dashboards, and performance metrics aligned to business outcomes.
• Develop and deploy predictive AI/ML models, segmentation frameworks, and product and pricing analytics.
• Apply advanced statistical methods to analyze, synthesize, and interpret complex data.
• Ensure insights strategies align with Consumer Banking goals and expected outcomes.
• Present insights in clear, visually compelling formats for executive and business audiences.
• Identify, acquire, and manage data sources while ensuring data quality, governance, and security.
• Build a deep understanding of customer needs, sentiments, and pain points to enable empathetic, customer‑centric decision‑making.
• Map and analyze end‑to‑end customer journeys to identify opportunities to improve experiences across touchpoints.
• Design and lead qualitative and quantitative research to inform CX strategy, product innovation, and service improvements.
• Leverage VoC, CSAT, behavioral analytics, and journey insights to drive continuous CX improvement.
• Champion and partner on inner‑ and outer‑loop CX processes to ensure insights lead to action.
• Collaborate with Product, Marketing, Business Line, and Technology partners to optimize experiences and expand self‑service capabilities.
• Build, lead, and develop high‑performing teams of data scientists, analysts, CX strategists, and researchers.
• Serve as a trusted advisor and thought leader to senior and executive leadership.
• Align analytics and CX initiatives with enterprise and Consumer Banking strategies.
• Drive transformation initiatives focused on efficiency, scalability, and impact.
• Anticipate and respond quickly to changing market conditions, technologies, and customer expectations.
• Provide overall operational leadership, including financial management, vendor and agency oversight, and talent planning.

Head of Consumer Bank Data Analytics, CX and Research

Consultant

• Build relationships with customers via multiple channels including in-person, by appointment, and virtually
• Provide the best possible counsel while adapting a digital first mindset
• Assess and attend to customers’ banking needs, obtaining and processing customer and account information
• Demonstrate and educate clients on available deposit and loan products and services
• Recommend solutions based on each customer’s unique goals and needs
• Foster relationships with clients through proactive outreach and follow up
• Open new consumer and business accounts, complete service requests and submit credit applications
• Educate clients on emerging and self-service digital products and services to assist with meeting their financial needs

Client Relationship Consultant 2-4 – Banker

Artificial Intelligence

• Own the enterprise AI feasibility function , providing authoritative guidance on Model selection (traditional ML, GenAI, agentic AI)
• Approved platforms, tools, and services
• Architectural patterns and trade‑offs
• Act as the primary technical advisor to business and technology teams evaluating AI use cases.
• Ensure teams are guided toward enterprise-approved solutions that accelerate delivery and reduce long‑term operational risk.
• Identify delivery blockers early (data readiness, platform onboarding, governance dependencies) and drive resolution.
• Establish and maintain AI playbooks, standards, and best‑practice frameworks for internal teams.
• Sponsor and guide enterprise‑wide workshops, training, and knowledge‑sharing initiatives.
• Provide consultative guidance on AI solutions and architecture, partnering with product, engineering, and business teams to shape use cases, design patterns, and implementation approaches.
• Act as a trusted advisor to teams evaluating AI feasibility, trade‑offs, and architectural alignment with enterprise standards.
• Build and lead an AI Center of Excellence to drive talent strategy, mentorship, and continuous capability development.
• Provide leadership and oversight for enterprise MLOps practices, including CI/CD, model registry, and automated rollback.
• Ensure AI systems meet regulatory, security, and privacy standards in collaboration with risk and compliance stakeholders.
• Define and review SLAs, KPIs, and observability standards for AI services, ensuring operational excellence and accountability.
• Set the architectural vision for a scalable, modular AI ecosystem spanning data ingestion, feature stores, training infrastructure, and inference.
• Champion standards for model governance, including versioning, data lineage, explainability, and auditability.
• Evaluate emerging AI technologies and approaches, and define adoption roadmaps aligned with business value and risk tolerance.
• Own the strategic evolution of the on‑prem AI platform stack (e.g., Airflow, Elasticsearch) and its operating model.
• Ensure delivery of self‑service platforms, APIs, and tooling that enable teams to innovate efficiently and safely.
• Partner with cloud, DevOps, and security leaders to balance performance, cost efficiency, scalability, and compliance.

AI/ML Deployment and Enablement Lead

Account Executive

• Build and grow our bank partner relationship, resulting in consistent referral production.
• Daily utilization and updating of Salesforce as a CRM tool.
• Developing profitable new business account relationships and increased profitability from existing accounts by selling Merchant Services (Visa/MC/Discover/American Express processing) to Small/Medium Size businesses.
• Identifying business opportunities based on knowledge of clients, markets, products, and services.
• Learn and develop expert-level knowledge of company products and services.
• Presenting to prospective clients informing them of benefits of using the organization's products and services to meet their needs.
• Implementing and maintaining an effective referral network and call program to promote sales.
• Receive guidance and training in a remote environment and achieve daily objectives as set forth by your manager.

Outside Sales Executive

• Responsible for leading and advancing the organization’s Payment Card Industry (PCI) compliance and assessment program through strategic risk management, independent oversight, and subject matter expertise
• Operates within a Second Line of Defense (2LOD) model, providing credible challenge, governance, and alignment to enterprise risk management objectives
• Serves as an expert responsible for driving PCI compliance strategy, influencing policy and control design, and ensuring the organization maintains regulatory alignment while enabling business outcomes
• Partners with stakeholders across business lines, technology, and risk functions to proactively identify risks, guide remediation, and strengthen the overall control environment

RCA PCI Consultant

Account Manager

• Business Banking Relationship Managers play a pivotal role in helping our business clients achieve their financial goals.
• They do this by approaching each and every day with a single purpose – to do the right thing by our business clients to help them achieve their vision for success.
• You will also have access to an expansive set of products and solutions to better serve your business clients today and into the future.
• Strong client relationships are based on trust, assessing and attending to clients’ banking needs, obtaining and processing client and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each client’s unique goals and needs.
• U.S. Bank Business Banking Relationship Managers are the primary advisor for our business clients and are responsible for building, developing, and managing new and existing relationships with business clients and delivering financial expertise and client-centric solutions that build strong, long-term relationships.

Business Banking Relationship Manager

Program Manager

• Lead end-to-end program delivery from concept through post-implementation using approved methodologies and tools
• Align stakeholder priorities and manage a unified program roadmap across multiple initiatives and teams
• Coordinate cross-functional engineering teams, ensuring backlog work is properly sequenced, tracked, and delivered
• Establish and enforce program governance, controls, and reporting to meet quality, cost, and delivery targets
• Serve as a liaison between business and technology, bridging technical execution with strategic objectives
• Build strong relationships with stakeholders and leadership to resolve risks, dependencies, and blockers proactively
• Develop and maintain program documentation, artifacts, and executive communications
• Drive continuous improvement across program delivery, planning, and collaboration processes

Project/Program Manager

Administrative Assistant

• Provides a broad range of administrative and operational support to assigned managers and the mortgage team, including direct support to a Regional Manager
• Responsibilities include coordinating meetings, presentations, and travel arrangements; composing correspondence and maintaining documentation; and supporting special projects as needed
• Collects and interprets data to produce reports and routinely utilizes Microsoft Office tools, including Excel for formatting, filtering, and formula-based tracking, and PowerPoint for creating professional presentations
• Plays a key role in supporting recruiting and onboarding activities, assisting with candidate coordination, new hire processes, and related administrative tasks to ensure a seamless experience
• Expected to manage multiple requests simultaneously, prioritize tasks effectively, and meet established deadlines while proactively seeking clarification when priorities or timelines are unclear

Mortgage Administrative Assistant

Security Engineer

• Perform information security risk assessments on third-party vendors (new and existing)
• Review and analyze vendor security questionnaires, control responses, and supporting documentation
• Identify security gaps, control deficiencies, and non-compliance issues
• Document and track risk findings and remediation efforts through resolution
• Evaluate vendor remediation plans and compensating controls
• Partner with business stakeholders and third parties to explain risks and recommend mitigation strategies
• Support contract review and redlining with a focus on information security requirements
• Conduct continuous monitoring of vendor security posture
• Review and assess third-party security incidents and perform post-event analysis
• Contribute to monthly and quarterly reporting, metrics, and trend analysis
• Support audit activities, control testing, and quality assurance efforts
• Collaborate across information security, risk, and compliance teams

Information Security Third-Party Risk Analyst

Analyst

• Process incoming access requests and manage provisioning queues
• Perform user and privileged access provisioning across systems, including applications, databases, and email
• Support Active Directory account management and access control tasks
• Serve as an escalation point for complex or failed requests from offshore support teams
• Review and validate work completed by offshore partners
• Execute database-related access provisioning tasks as needed
• Perform access hygiene and cleanup activities, including data analysis in spreadsheets
• Create and execute change tasks to support provisioning and remediation efforts
• Ensure all work is completed within defined SLAs and operational standards
• Support credential vaulting using tools such as CyberArk or HashiCorp
• Participate in an on-call rotation and respond to critical access issues
• Collaborate with cross-functional teams on operational and project-based initiatives
• Proactively troubleshoot issues and escalate risks when necessary

Identity & Access Management – IAM Analyst

• Build and foster relationships with clients through proactive outreach and follow up
• Assess and attend to customers’ banking needs, obtaining and processing customer and account information
• Demonstrate and educate clients on available deposit and loan products and services
• Recommend solutions based on each customer’s unique goals and needs
• Maintain a working knowledge of consumer and business banking products and services including digital products and services
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions
• Develop collaborative partnerships with branch team members and partners to best serve clients
• Open new consumer and business accounts, complete service requests and submit credit applications
• Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs
• Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Client Relationship Consultant, Banker

• Support the Foreclosure Operations team within Default Mortgage Servicing
• Lead critical functions across foreclosure bidding, sales reporting, and offshore liaison coordination
• Oversee bid development and sale execution across investor types
• Ensure compliance with state, investor, and internal requirements
• Monitor timelines and operational risk, delivering accurate reporting and performance insights
• Partner with internal teams, attorneys, vendors, Risk, and Compliance to resolve issues and strengthen controls
• Lead a team responsible for bids, sales support, reporting, and offshore relationship management
• Drive process improvements, automation opportunities, and scalable reporting solutions through tools such as Microsoft Excel, Power BI, and servicing platforms in a complex, highly regulated environment

Manager – Foreclosure Bids & Sales Reporting

Product Manager

• Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
• Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
• Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
• Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.
• Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
• Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
• Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.
• Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
• Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.
• Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.
• Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.
• Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
• Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.
• Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.

Data Product Manager – Go to Market

• Source 100% of opportunities independently —no inbound leads, referrals, or assigned accounts
• Build a pipeline from scratch using bank-provided prospecting tools, cold calling, Center of Influence (COI) development, and sustained community engagement
• Execute a field-based sales strategy, spending at least three days per week meeting prospects in person
• Target middle-market and upper-middle-market companies with $1MM+ in annual card spend
• Initiate and lead conversations with C-suite executives and senior finance leaders to understand spend strategy, controls, and business objectives
• Conduct detailed spend and expense analysis to identify inefficiencies and develop executive-level recommendations
• Position and advise on the most effective card programs, confidently articulating value, ROI, and governance considerations
• Collaborate with internal partners to deliver a seamless, consistent client experience from sale through implementation

National Card Consultant

• Develops profitable business account relationships and increased profitability from existing and new accounts.
• Identifies business opportunities based on knowledge of clients, markets, products and services.
• Makes sales presentations to existing and/or prospective clients informing them of benefits of using the organization's products and services to meet their needs.
• Implements and maintains an effective referral network and call program to promote sales