U.S. Bank

Program Manager

• Join the Branch and Small Business Banking Platforms & Capabilities team to shape the future of banker technology from within the business.
• This senior individual contributor role provides strategic leadership and hands‑on partnership to advance banker‑facing platforms, tools, and equipment—ensuring experiences are intuitive, scalable, and aligned to enterprise priorities and frontline needs.
• The Senior Program Manager is responsible for driving enterprise-scale program delivery, governance, and strategic alignment across a complex portfolio of initiatives.
• This role operates as a key integrator across business and technology, ensuring predictable execution, leadership visibility, and achievement of critical business outcomes.
• The role requires the ability to influence without authority and expertise in orchestrating cross-functional delivery across product, technology, and enterprise partners.
• Drive end-to-end delivery across multiple, interdependent initiatives at scale
• Lead program-level governance, ensuring clear accountability, structure, and decision frameworks across initiatives
• Provide executive-ready reporting, including: Program health, milestones, and progress against outcomes Risks, dependencies, and trade-offs requiring leadership action
• Deliver concise, decision-oriented insights to senior leadership to enable prioritization and investment decisions
• Establish a consistent governance cadence across stakeholders and forums
• Establish proactive identification and management of cross-program dependencies, and anticipate delivery challenges and adjust plans to maintain momentum and outcomes
• Drive risk management practices, including early detection, escalation, and mitigation strategies
• Maintain a consolidated roadmap and ensure alignment of roadmap to business priorities, particularly across branch and small business domains
• Provide transparency into sequencing, dependencies, and impacts to support strategic planning
• Own and evolve program-level planning routines, including quarterly and multi-horizon planning
• Facilitate backlog prioritization, roadmap alignment, and initiative sequencing
• Ensure alignment of resources, capacity, and delivery timelines to strategic priorities
• Maintain a consolidated, forward-looking view of program execution and dependencies
• Ensure the development and maintenance of high-quality program artifacts, including: Program plans, roadmaps, and business requirements Go-to-market readiness and reporting frameworks
• Establish and maintain strong program hygiene in Jira, Confluence, Sharepoint ensuring: Traceability across initiatives, dependencies, and outcomes Consistent standards for planning, tracking, and reporting Ensure compliance with organizational standards, including financial and CapEx documentation

Branch and Small Business Platforms – Capabilities Program Manager

Consultant

• Collaborate closely with business partners, operations teams, and technical delivery resources to identify automation opportunities
• Gather and refine define requirements
• Design scalable automation solutions
• Support implementation activities
• Identify and define AI and automation solutions aligned to business requirements
• Create design recommendations and define overall solution structures
• Support platform unification through consistent, reusable design patterns
• Participate in and facilitate solution workshops to gather requirements and align stakeholders
• Identify impacted data sources, systems, integrations, and dependencies
• Identify infrastructure needs and constraints
• Inform functional and technical requirements, sequencing, and delivery timelines
• Assess emerging technologies for suitability and business value
• Support solution cost and complexity estimation
• Act as a liaison between business stakeholders and technical delivery teams
• Contribute as a Power Platform automation maker when needed to support design validation or targeted build activities

Senior Automation Enablement Consultant

Backend Engineer

• Responsible for designing, developing, testing, operating and maintaining products
• Takes full stack ownership by consistently writing production-ready and testable code
• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
• Performs analysis on failures, propose design changes, and encourage operational improvements
• Makes sound design/coding decisions keeping customer experience in the forefront
• Takes feedback from code review and apply changes to meet standards
• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
• Accountable for ensuring all aspects of product development follow compliance and security best practices
• Exhibits relentless focus in software reliability engineering standards embedded into development standards
• Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
• Contributes to a culture of innovation, collaboration and continuous improvement
• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Software Engineer 2 – Backend AI

Software Engineer 1 – Backend UI, AI

Sales Operations Manager

• Lead the execution of service-to-sales strategy across contact center and operational teams
• Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation
• Drive consistent adoption of sales behaviors and servicing standards across teams
• Ensure alignment between servicing, product, and sales priorities
• Lead day-to-day operations across service and sales-enabled teams
• Ensure consistent delivery of service levels, quality outcomes, and sales performance
• Manage workload, staffing, and operational execution to meet performance targets
• Deliver relationship-driven client experiences that build trust and deepen engagement
• Drive customer satisfaction while increasing product adoption, retention, and revenue growth
• Monitor and analyze performance across service, sales, quality, productivity, and risk metrics

Sales Operations Leader

Operations

• Lead wealth servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and client experience for wealth clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and operational effectiveness during periods of change or growth
• Own customer satisfaction, issue resolution, and end-to-end case ownership
• Support life-event servicing, retention strategies, and service recovery for high-value clients
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models

Wealth Servicing Operations Leader

Business Operations

• Lead business banking servicing operations across assigned functions, teams, or regions
• Deliver consistent service levels, quality outcomes, and client experience for small business and commercial clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and effectiveness during periods of change or growth
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models
• Communicate performance insights and recommendations to senior leadership
• Ensure adherence to regulatory requirements, corporate policies, and risk frameworks across business banking operations
• Maintain strong controls and governance across servicing processes
• Manage budgets, forecasts, and capacity planning aligned to demand and business priorities
• Lead and develop a multi-layer organization, including leaders and frontline teams
• Partner with product, technology, servicing, and risk teams to deliver integrated business banking solutions

Business Banking Operations Leader

• Lead Fidelity servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and partner-aligned client experience
• Manage workforce planning, staffing
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Balance specialized client needs with operational efficiency and scalability
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Communicate performance insights and recommendations to senior leadership

Cobrand Operations Leader

• Define and lead the enterprise vendor strategy for CBWS, identifying opportunities for strategic sourcing aligned to long-term business and servicing objectives
• Direct large-scale outsourcing and migration initiatives across multiple vendors, ensuring minimal disruption to service levels and client outcomes
• Own performance outcomes across vendor-supported operations, including service, cost, quality, and risk
• Establish and enforce enterprise-level governance frameworks, controls, and performance standards across vendor partners
• Lead resolution of complex, high-impact service issues, ensuring timely remediation and root cause elimination
• Partner with senior leaders across CBWS and enterprise functions (Risk, Compliance, Technology, Product) to align vendor strategy with broader business priorities
• Lead financial planning and oversight for vendor operations, including budget design, forecasting, and cost optimization strategies
• Lead and develop a multi-layered organization, including managers and senior professionals, fostering a high-performance, accountable culture

Vendor Oversight Operations Leader

• Lead the servicing strategy for Solutions and Social channels aligned to CBWS transformation priorities.
• Translate enterprise objectives into scalable operating models, capability roadmaps, and service design standards.
• Drive end-to-end channel integration (voice, asynchronous messaging, social) to enable seamless, low-friction client journeys.
• Serve as a partner to Product, Digital, Fraud, Compliance, and Vendor organizations to deliver holistic servicing solutions.
• Establish and sustain a cohesive leadership model across newly consolidated operations.
• Lead CBWS Solutions and escalation strategy.
• Establish governance frameworks for: End-to-end case ownership and resolution standards, Regulatory response management and escalation rigor, Root cause identification and systemic remediation, Executive-level stakeholder communication (Risk, Compliance, Legal, Business Lines).
• Own enterprise performance and evolution of real-time and asynchronous digital channels.
• Define and drive KPIs across: Client experience (CSAT, sentiment, first contact resolution), Operational efficiency (concurrency, containment, productivity), Risk and compliance adherence (particularly in public/social channels).
• Lead transition to AI-enabled servicing models (bot + human), including: Bot strategy, supervision, and escalation design, Optimization of agent concurrency and digital servicing effectiveness, Establishment of brand voice, tone, and empathy standards in digital engagement.
• Lead large-scale, multi-functional operations with enterprise and cross-line-of-business impact.
• Develop and execute long-range operational and transformation plans aligned to CBWS strategy.
• Drive continuous improvement in service delivery, efficiency, quality, and client experience.

Operations Leader – Solutions, PAs

• Lead and manage prepaid and CPS servicing operations across assigned functions or regions
• Ensure consistent delivery of service levels, quality outcomes, and client experience
• Plan, prioritize, and coordinate operational activities to meet volume, capacity, and performance targets
• Maintain deep knowledge of prepaid and corporate payment products, services, and operational processes
• Monitor and analyze operational performance metrics (e.g., service, quality, productivity, risk)
• Identify trends, gaps, and opportunities; implement corrective actions and improvements
• Drive continuous improvement through process optimization, workflow enhancements, and system improvements
• Ensure adherence to all regulatory requirements, corporate policies, and internal controls
• Maintain a strong risk and quality management environment across operations
• Promote awareness and compliance with applicable laws, regulations, and the U.S. Bank Code of Ethics
• Develop and manage budgets, forecasts, and resource plans
• Lead, coach, and develop a high-performing, multi-level team (leaders, front-line employees)

Prepaid and CPS Operations Leader

General

• Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values
• Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Actively deepens existing customer relationships through routine calling and develops new relationship opportunities through business development activities
• Combines digital tools with strong human connections to offer solutions to business customers
• This job requires outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals
• Other responsibilities include account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment
• Actively develops both internal and external relationships and collaborates with branch partners, centers of influence, clients and other business line partners
• Refers clients to Business Banking and/or other U.S. Bancorp areas for additional needs

Small Business Specialist

Business Intelligence Developer

• Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support
• Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems
• Acts as a liaison for project release and typically perform analysis supporting the strategies and objectives of the business line
• Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings
• Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs

Business Intelligence Analyst

Banker

• Demonstrating excellent customer service in accordance with the U.S. Bank Core Values
• Providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Actively deepening existing customer relationships through routine calling and developing new relationship opportunities through business development activities
• Combining digital tools with strong human connections to offer solutions to business customers
• Outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals
• Other responsibilities include account openings, product solutions, and account servicing and maintenance for customers within the segment
• Actively developing both internal and external relationships and collaborating with branch partners, centers of influence, clients, and other business line partners

Small Business Banker

Account Manager

• Manage and Grow Client Relationships
• Own and manage a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction
• Drive account growth by identifying opportunities to expand services and increase profitability
• Serve as a trusted advisor, aligning Payment Services solutions to client business objectives
• Deliver Strategic Insights
• Analyze client performance data and translate insights into actionable recommendations
• Present performance results and strategic recommendations in a clear, client-focused manner
• Educate clients on industry trends, best practices, and emerging opportunities within payments
• Account Strategy & Renewals
• Develop and execute account strategies that support long-term client success
• Manage contract renewals and support negotiation efforts to ensure mutually beneficial outcomes