Customer Success Manager – Healthcare

UiPath

Customer Success Manager at UiPath ensures healthcare clients realize business outcomes through automation. Build relationships, lead transformation programs, and advise on automation opportunities.

Posted 6/12/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $94,600 - $131,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessProgram ManagementManagement ConsultingStrategic Account ManagementAutomationAICloud TechnologiesEnterprise Software SolutionsRisk ManagementBusiness Case Development

Soft Skills

CommunicationPresentationFacilitationStakeholder ManagementExecutive PresenceInfluencingOrganizational AlignmentProblem SolvingAdaptabilityCustomer Advocacy

Tools & Technologies

UiPathAgentic AISaaS InnovationsGovernance StructuresSuccess MetricsValue Realization PlansExecutive Reporting MechanismsProcess RedesignChange ManagementCross-Functional Collaboration

Industry Keywords

Healthcare Industry TrendsAutomation OpportunitiesTransformation ProgramsExecutive GovernanceMulti-Workstream ProgramsCustomer OutcomesTechnical CapabilitiesBusiness ImpactProvider-Specific RequirementsEmerging Technologies

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations.
Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives.
Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion.
Facilitate executive business reviews, steering committees, and value realization discussions.
Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders.
Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms.
Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams.
Identify and mitigate risks while ensuring customers maintain momentum toward strategic objectives.
Leverage your previous experience working directly in or advising for core functions of a health system to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio.
Support and advise delivery teams through provider-specific requirements gathering and process / technology redesign.
Stay current on healthcare industry trends, Agentic AI, automation technologies, and emerging SaaS innovations.
Help customers define, measure, and communicate the business impact of automation and AI initiatives.
Translate technical capabilities into business outcomes that resonate with executive and operational stakeholders.
Identify opportunities to expand platform adoption by aligning UiPath solutions to evolving customer priorities.
Drive customer advocacy through successful outcomes and strong partnership.

Requirements

What you’ll need

10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles.
Proven experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance.
Strong ability to translate complex provider-specific concepts and challenges into automation opportunities with clear and business-focused messaging for diverse audiences.
Exceptional communication, presentation, facilitation, and stakeholder management skills.
Demonstrates executive presence with an ability to influence without authority.
Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes.
Comfort discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences.
Demonstrated track record of rapidly learning and adopting emerging technologies and applying them to customer business challenges.

Benefits

Comp & perks

Offers Equity
Offers Bonus