USAA

Financial Planning and Analysis

• Responsible for leading complex business challenges through financial forecasting, planning, and modeling
• Strategizes key financial areas including USAA's technology organization
• Advises team members on advanced financial analysis and complex financial processes
• Ensures all work is completed in compliance with regulatory requirements, company policies, and internal controls
• Leads, develops, and motivates the team to provide advanced analytics and insights around key business drivers
• Anticipates opportunities to tackle the most complex and/or unique business problems, providing proactive financial solutions
• Consistently interacts with senior management becoming their trusted advisor on all financial issues
• Makes recommendations to solve short-term, as well as strategic financial business problems
• Teaches and mentors others about complex financial processes, business drivers, and systems
• Reviews analysts' work and assists management in assigning tasks and managing workflow
• Leads initiatives to develop an integrated enterprise planning process from multiple companies and/or staff agency processes and technologies
• Directs analyses and guides the development, enhancement, and implementation of critical processes, programs, and technologies

Lead Financial Analyst – Technology

Backend Engineer

• Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain
• Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning
• Develop complex algorithms to solve business needs
• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions
• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code
• Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution
• Identify system performance issues, to include technical debt, and optimize solution
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Java/Full Stack Software Engineer

• Collaborate with cross-functional teams to understand business objectives and apply advanced analytical techniques to identify and solve business problems.
• Identify data sources, integrating and transforming disparate data, and developing robust analytical solutions.
• Translate findings into clear and compelling communication materials, utilizing data visualization techniques to present insights.
• Apply advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Incorporate visualization techniques to support relevant points of the analysis and ease understanding for less technical audiences.
• Thoroughly document assumptions, methodology, validation, and testing to facilitate peer reviews and compliance requirements.
• Deliver analysis/findings in a manner that influences mid to upper level management and drives business decisions.

Mid-Level Decision Science Analyst – Finance

General

• Conducts analysis of complex portfolios, strategies and trends on a regular basis and ad hoc analysis as required in response to internal, external and senior management inquiries
• Meets with third party managers and evaluates investment performance with respect to their mandate
• Makes recommendations on portfolio strategy
• Analyzes and recommends changes in portfolio positions and strives for continuous improvement in the efficiency of the analysis process
• Maintains ongoing dialogue and strong relationships with the Treasury, Tax, Accounting, Compliance, Enterprise Risk, and other areas to make sure that investment information is communicated in a concise and timely manner
• Advises senior executives, and other areas on matters regarding investment strategy, investment tax strategies, economic environment, and other business information to facilitate the financial strength of USAA
• Stays knowledgeable of the business, understands how financial market conditions drive investment performance
• Leads cross functional teams in strategy development and implementation of business solutions or key initiatives
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Lead Portfolio Strategist – Private Credit

Support Engineer

• Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems
• Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics
• Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support
• Assist and mentor team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings
• Manage broad functional projects and/or participate as a SME resource on larger initiatives to support business requirements
• Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership
• Maintain broad system knowledge, stay current on all system enhancements, identify training needs and implement plans
• Maintain broad business knowledge, stay current on key business strategies and initiatives and identify opportunities for support and enablement
• Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Provide insight, analyses, advice and recommendations to keep business on operational and financial plan
• Gather information, analyze data and trends to identify and implement business optimization opportunities
• Support team with assigned analysis, contribute in discussions of strategic options and recommendations
• Develop/advice on policies, standards, risk management and controls related to relevant processes
• Coach and provide on-the-job training for other team members
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Support Analyst Lead – Treasury Operations

Program Manager

• Works directly with Bank, Consumer Lending, Credit Card, Deposits, and Real Estate business teams to prioritize risk, compliance, control, and complaint management initiatives.
• Acts as the strategic lead for complaint insights, aggregating qualitative and quantitative complaint data across business lines.
• Serves as the voice of the customer by translating complaint themes, root-cause analyses, and risk indicators into actionable recommendations.
• Brings a data-driven approach to decision-making, issue management, and control oversight.
• Executes and supports risk and control self-assessments, control evaluations, automated and manual control testing, and ongoing supervision of first-line business controls.
• Responsible for identifying, documenting, tracking, and validating issues and control failures across business units.

Program Manager I – Bank

Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, prioritizes and accepts stories to support effective and compliant solutions while balancing investment and business value
• Owns and maintains a prioritized work backlog for one or more Agile teams
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps
• Partners with sponsors, stakeholders, and IT to facilitate the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area
• Partners with change partners to assist in preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk
• Leverages existing change management routines, as needed
• Adheres to required Enterprise processes, procedures, controls, standards, tools and templates
• Executes robust test plan (user acceptance testing, production validation)
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Development Product Owner – Intermediate Level, Life Insurance

Data Analyst

• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change
• Translates recommendation into communication materials to effectively present to various levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Remains informed on current data and analytics trends.

Senior Decision Science Analyst – P&C Underwriting Analytics

Facilitator

• Facilitates learning discussions, learning activities, coaching, and small group interactions
• Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities
• Identifies employee performance level and provides developmental feedback
• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions
• Maintains business and learning skills/acumen through skills update and professional development
• Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate
• Maintains accountability for performance results and learning solution effectiveness
• May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate
• Maintains continuing education records to include administration, coordination, and filing
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Property Facilitator – II

Director

• Underwriting is shifting from a static to a dynamic ecosystem powered by predictive models, advanced data integration, and automated decision engines
• Manage a team of individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets
• Serve as a cross functional expert, provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, etc.
• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Oversees the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Ensure product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
• Coach and develop employees belonging to the product development team, on an ongoing and real-time basis to drive maximum performance and engagement levels to achieve desired business results

Director – UW Capabilities and Tools

• Facilitates learning discussions, learning activities, coaching, and small group interactions.
• Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.
• Identifies employee performance level and provides developmental feedback.
• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
• Maintains business and learning skills/acumen through skills update and professional development.
• Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate.
• Maintains accountability for performance results and learning solution effectiveness.
• May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation.
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.
• Maintains continuing education records to include administration, coordination, and filing.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Auto Facilitator II

Sales Development Rep

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
• Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.
• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
• Manages budgets associated with programs and directs resources to the most critical functions, initiatives, or classes based on capacity and competing priorities.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Learning and Development – Direct Distribution Sales

• Define, champion, and drive the overall enterprise identity proofing and assurance strategy and roadmap, covering new member enrollment, identity re-verification, step-up proofing, and profile recovery, prioritizing capabilities that produce high-quality, authoritative identity signals while managing member friction appropriately.
• Translate business objectives, risk requirements, and member needs into detailed, actionable identity service requirements for technology, architecture, and design teams, encompassing the full identity lifecycle from initial proofing through ongoing assurance maintenance and identity signal reuse across enterprise consumers.
• Serve as the organization's subject matter expert on identity verification and identity fraud risk, with deep fluency in third-party identity theft patterns, synthetic identity fraud construction and detection, and the tactical methods by which fraudsters exploit enrollment and re-verification flows.
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.
• Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
• Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Identity Product Lead

Adjuster

• Adjust non-attorney involved soft tissue bodily injury claims
• Identifies, confirms, and makes coverage decisions on soft tissue claims
• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines
• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions
• Provides advice and sets expectations into next steps to members
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
• Supports workload surges and/or Catastrophe Operations as needed

Injury Adjuster

• Leads the implementation of strategic tasks that align programs with organization's business strategy and goals
• Responsible for developing multi-year business plans
• Works with program sponsors and cross-functional teams to evaluate, plan and develop scope and details of new programs
• Prepares reports providing stakeholders and management with status updates
• Ensures all team members understand how to work together, understand interdependencies, and complete program goals
• Assists in the development of performance metrics, dashboards and management tools
• Directs analyses, root cause identification and development of key work products
• Identifies potential new program opportunities to deliver integrated solutions
• Defines and maintains multiple program strategies based on business demand and ROI expectations
• Negotiates agreements, settles disputes equitably and diffuses high tension situations
• Mentors Program Managers in identifying benefits and defining alternatives across USAA programs
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates
• Drives the adoption and sustainment of changes within the organization
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.