Program Manager Lead – Member Value

USAA

Program Manager Lead at USAA focusing on increasing member prosperity and protection access. Executing strategies and managing cross-functional teams for tailored member services in financial resilience.

Posted 5/20/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $127,310 - $243,340 per yearWebsite

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Hard Skills

project managementprogram managementrisk managementWaterfall methodologyAgile methodologychange managementbudget managementperformance metricsdashboard developmentstakeholder reporting

Soft Skills

leadershipmentoringnegotiationteam collaborationinfluencingcommunicationstrategic planningproblem-solvingroot cause analysisorganizational skills

Tools & Technologies

EPMO processesmanagement toolsreporting toolsdashboardsperformance metrics toolsproject management softwarecollaboration toolsbudgeting toolsrisk assessment toolsprogram management templates

Industry Keywords

business strategyprogram strategiescross-functional teamsstakeholder managementprogram opportunitiescost work effortprogram methodologybusiness processesprogram risksprogram rewards

About the role

Key responsibilities & impact

Leads the implementation of strategic tasks that align programs with business strategy
Responsible for developing multi-year business plans
Works with program sponsors and cross-functional teams to evaluate, plan and develop scope
Prepares reports that provide stakeholders and management with status updates
Ensures all team members understand how to work together
Assists in the development of performance metrics, dashboards, and management tools
Directs analyses, root cause identification and development and recommendation of key work products
Identifies potential new program opportunities
Defines and maintains multiple program strategies
Negotiates agreements, settles disputes equitably
Mentors Program Managers
Adheres to EPMO processes, procedures, controls, standards, tools, and templates
Drives the adoption and sustainment of changes within the organization
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

What you’ll need

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 years of project and / or program management experience
Demonstrated experience using Waterfall or Agile methodologies
Advanced understanding and demonstrated application of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques
Proficient experience in USAA’s change management methodology or similar industry change management methodology
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets
Stakeholder management and influencing skills
Expert level of experience in Principles of Project, Program or Portfolio Management
Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education