OSINT Program Manager – Fraud

USAA

OSINT Program Manager establishing and leading USAA's OSINT Team. Focused on intelligence gathering and analysis efforts while fostering team collaboration and compliance.

Posted 6/3/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $93,770 - $179,240 per yearWebsite

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Hard Skills

OSINT strategy developmentdata analysisKPI trackingfraud risk managementcompliance auditingregulatory knowledgeprocess improvementdata collectionreportingteam management

Soft Skills

communicationcollaborationorganizational skillsproblem-solvingattention to detailmentoringrelationship buildingstakeholder engagementanalytical thinkingleadership

Tools & Technologies

OSINT toolsdata subscriptionssoftware licenseshardware managementregulatory data sourcesperformance measurement toolsdata analysis softwarereporting toolsproject management softwarecollaboration platforms

Industry Keywords

financial servicesfraudAMLcompliancerisk managementauditthird party risk managementFCRABSA/AMLOCC Fraud Risk Management

About the role

Key responsibilities & impact

Develop and implement a comprehensive OSINT strategy aligned with USAA's overall security and intelligence objectives.
Identify, procure, and manage OSINT tools, technologies, and resources, including software licenses, data subscriptions, and hardware.
Establish robust processes and workflows for OSINT data collection, analysis, reporting, and dissemination, ensuring efficiency and accuracy.
Ensure all OSINT activities comply with USAA's internal policies, relevant laws (e.g., FCRA, CCPA), and ethical guidelines.
Build and maintain strong relationships with key stakeholders across various departments, effectively communicating OSINT findings and insights.
Develop and track key performance indicators (KPIs) to measure the effectiveness of the OSINT program and report on progress to senior management.
Stay abreast of the latest OSINT trends, technologies, and methodologies, and continuously improve the program's capabilities.
Recruit, hire, train, and mentor a high-performing OSINT team.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
6 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.
4 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.
Proven knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.
Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.
Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.
Knowledge of federal laws, rules, and regulations, to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education