Director, P&C Underwriting – Focus on Process Excellence

USAA

Director managing a team responsible for USAA's P&C products and underwriting policies with a focus on compliance and operational performance.

Posted 6/3/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas, Virginia • 🇺🇸 United StatesLead💰 $127,310 - $229,160 per yearWebsite

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess EngineeringRisk ManagementUnderwriting ProcessesBusiness Process ImprovementData AnalysisPolicy ReviewCompliance ManagementOperational Efficiency

Soft Skills

Team LeadershipRelationship BuildingCollaborationCommunicationStakeholder EngagementInfluencing StrategyProblem SolvingAnalytical Thinking

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Access

Industry Keywords

Property & CasualtyUnderwriting PoliciesRegulatory RequirementsOperational PerformanceMember ConductivityEmployee ExperienceRisk Mitigation

About the role

Key responsibilities & impact

Manage a team of staff insurance professionals in planning, developing, and administration of USAA Group P&C products and programs which support both corporate and P&C operational performance objectives
Directs the identification, analysis, development, and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies, processes and programs
Implementation may include overseeing business configuration efforts, including testing and deployment
Directs the development, maintenance and optimization of existing processes and systems to comply with legal and company requirements while delivering maximum ROI
Ensures adherence to established policies and effective program support
Manages identification and implementation of opportunities to improve processes and systems to increase member conductivity, employee experience, risk mitigation, and operational efficiency

Requirements

What you’ll need

Bachelor’s Degree: OR 4 years of related experience may be substituted in lieu of degree
8 years of experience in Property & Casualty, Project Management, Process Engineering, Business Process or Risk Management, including direct experience executing underwriting processes and/or defining underwriting procedures
3 years of direct team lead or management experience
Advanced knowledge of relevant industry practices, trends, and regulatory requirements
Experience reviewing policies and procedures documents and identifying and articulating the risks and opportunities
Proven skills in developing strong relationships with peers and business stakeholders and collaborating across the organization
Advanced experience in developing and presenting analysis and findings to senior levels of management and key stakeholders to gather support for business initiatives and influence strategy
Advanced proficiency using Microsoft Word, Excel, PowerPoint, and/or Access

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education