Program Manager – Tours & Visitor Engagement

USAA

Tour Program Manager leading high-quality tour experiences for executives and visitors at the San Antonio Home Office of USAA. Managing programs while ensuring an engaging visitor experience.

Posted 7/8/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $77,120 - $147,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, including planning, execution, and risk management, while fostering strong relationships with stakeholders to enhance visitor experiences. Proficient in developing communication plans and ensuring compliance with organizational policies and procedures.

Highest-signal resume keywords

Project ManagementStakeholder EngagementRisk ManagementCommunication PlanningProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management ToolsScope DefinitionProcess MappingStandard Project Planning MethodologiesTracking and Delivery

Soft Skills

Problem-SolvingProfessionalismCross-Functional CollaborationRelationship Management

Industry Keywords

ComplianceChange ManagementVisitor ExperienceOperational ChallengesKey Performance Indicators

About the role

Key responsibilities & impact

Plan, coordinate, and deliver high-quality tour experiences for senior executives, key officials, external visitors, and new employees at the San Antonio Home Office.
Manage and support CREWS-aligned programs and initiatives, ensuring successful execution within established timelines and business objectives.
Partner with cross-functional teams, business leaders, and key stakeholders to coordinate tour logistics, itineraries, presentations, and visitor experiences.
Serve as a professional ambassador for USAA, representing the organization's mission, culture, and brand with executive presence and professionalism.
Maintain strong relationships with internal and external stakeholders to ensure a seamless and impactful visitor experience.
Identify opportunities to enhance tour programs and visitor engagement through continuous improvement, innovation, and proactive problem-solving.
Monitor program activities, milestones, and key performance indicators, providing updates and recommendations to leadership as appropriate.
Anticipate and resolve operational challenges, ensuring tours and programs are delivered efficiently and effectively.
Develop and execute communication plans for stakeholders, participants, and business partners to support successful program outcomes.
Support change management and organizational initiatives by fostering awareness, engagement, and adoption of USAA programs and experiences.
Ensure compliance with company policies, procedures, security requirements, and visitor protocols.
Effectively identify, assess, monitor, and manage risks associated with business activities in accordance with risk and compliance standards.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years of experience in project or program management, including planning, tracking and delivery.
Knowledge and demonstrated application of project management tools and methodologies.
Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.
Understanding of risk management policies and procedures.

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education assistance