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USAA

Entry-Level Auto Claims Adjuster

USAA

Customer Service Auto Claims representative at USAA handling non-injury auto claims through investigation and settlement. Delivering best-in-class customer service while navigating the claims process.

Posted 7/10/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $48,340 - $50,340 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in evaluating and settling auto claims while providing exceptional customer service. Capable of effective communication and collaboration with business partners to facilitate timely resolutions.

Highest-signal resume keywords
Auto Claims EvaluationCustomer Service ExcellenceInsurance Adjuster LicenseProactive Problem SolvingMulti-Tasking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Auto Coverage KnowledgeAuto Physical Damage KnowledgeLiability KnowledgeClaims DocumentationNegotiation Skills
Soft Skills
Clear CommunicationProfessionalismCollaboration
Tools & Technologies
Digital ToolsBusiness Applications
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Claims ResolutionHigh Volume ClaimsLow Complexity Claims

About the role

Key responsibilities & impact
  • Acquire and apply basic knowledge of auto coverage, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims
  • Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
  • Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
  • Collaborate and set expectations with external and internal business partners to facilitate claims resolution
  • Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions

Requirements

What you’ll need
  • High School Diploma or equivalent experience or GED
  • Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
  • Ability to prioritize and multi-task while navigating through multiple business applications
  • Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
  • Successful completion of a job-related assessment is required

Benefits

Comp & perks
  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education