USAA

Business Analyst

• Identify and manage existing and emerging risks that stem from business activities and the job role
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
• Follow written risk and compliance policies and procedures for business activities
• Leverages advance data management knowledge in support of one or many of the information management practices
• Identify and implement process improvements
• Lead discussions with cross-functional teams
• Align best practices and tools based on business needs
• Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately
• Champion and support delivery of information in accordance with Information Governance standards and data management practices
• Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies
• Review and validate metadata repository and metadata association
• Improve metadata to add additional value to the organization
• Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data
• Review, validate, and record data quality information including data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes
• Development of controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate
• Identify and maintain data quality corrective action plans
• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks
• Analysis of Root Causes to identify existing or merging risks
• Identify opportunities to strengthen controls and reduce residual data quality risks
• Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards
• Create and maintain reference data in accordance to defined processes and procedures
• Manage quality and maintenance of master data as it is created
• Develop archiving and purging strategies and processes in steward capacity as needed
• Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements
• Support compliance assessment process by identifying and escalating items that may be a risk to the corporation
• Partner with IT and other Information Management resources to define and implement Access Management strategies in alignment with Information Governance policies in a Steward capacity
• Lead Privacy initiatives through classification and analysis of sensitive data
• Ensure compliance and remediation of sensitive data in accordance to defined policies and processes as a steward

Information Management Analyst – Lead

• Identify and manage existing and emerging risks associated with business activities
• Ensure risks are effectively identified, measured, monitored, and controlled
• Follow risk and compliance policies and procedures for business activities
• Leverage data management knowledge in support of information management practices
• Identify opportunities for improvement in processes
• Participate in and possibly lead discussions with cross-functional teams
• Participate in the development of best practices and tools based on business needs
• Maintain Information Asset Inventories
• Ensure data and assets are classified appropriately
• Support delivery of information in accordance with Information Governance standards
• Maintain metadata repository and proper metadata association
• Review, validate, and record metadata and data quality information
• Develop definitions, data quality rules, thresholds, and standard metrics of quality for data elements
• Develop controls to mitigate data quality risks
• Document and update data quality corrective action plans
• Support compliance assessment process by reviewing and documenting failures
• Recommend Master and Reference Data processes and procedures
• Create and maintain reference data in accordance with defined processes and procedures
• Manage quality and maintenance of master data
• Support archiving and purging activities of data in compliance with legal requirements
• Support compliance assessment process by identifying and escalating risks
• Manage Data Access security as needed
• Support Privacy initiatives through classification, tagging, and analysis of sensitive data

Information Management Analyst I

Chief of Staff

• Drives the development and coordination of components within the overarching strategy for the Function.
• Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results.
• Develops specific processes to manage the business strategic and operational planning process.
• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.
• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.
• Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise.
• Identifies strengths and weaknesses to evaluate operational effectiveness by establishing best practices and management routines to address gaps.
• Guides team members as they perform research and analysis.
• Supports executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes.
• Leads and motivates cross-functional team members in strategy and operational plan development and implementation.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Strategy and Planning Director – Chief of Staff

Backend Engineer

• Design, develop, code, and test complex technical solutions
• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures
• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming
• Follows the software development lifecycle
• Participates in design reviews and learns key system design principles
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Lead Java Full Stack Software Engineer

Vice President

• Lead USAA's Next Best Experience strategy, defining how millions of members engage through personalized, context-aware experiences across channels, products, and journeys.
• Establish the vision, strategy, governance, and operating model for Next Best Experience across the member lifecycle.
• Align member needs, business priorities, data-driven insights, and experience design principles to deliver the right experience in the right channel at the right time, strengthening member relationships and driving long-term member value.
• Partner with leaders across Digital, Technology, Analytics, Marketing, Design, and the Lines of Business to define enterprise experience priorities, decision frameworks, measurement strategies, and investment direction.
• Oversee the evolution of product, service, advice, and contextual engagement experiences anchored in life events, key member milestones, and meaningful moments that deepen emotional connection and brand affinity.
• Serve as the enterprise steward for member-centric decision making, translating member insights, business objectives, and emerging capabilities into a cohesive strategy that advances engagement, loyalty, satisfaction, and long-term member value creation.
• Create, develop, and sustain Business, Technology, and LoB relationships, acting as digital/technology product point of contact for partners/customers.
• Set the vision, strategy, direction, key performance indicators and outcomes of a Digital or Technology product portfolio.
• Serve as escalation point on day-to-day activities of the Digital or Technology product management organization.
• Provide executive oversight and lead organization to effectively manage ambiguity, and influences others to drive clarity, solutions, and execution plan among team and stakeholders.
• Influence senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches within a LoB.
• Promote continued focus on evolving member needs and demand-based enhancements through member-based research (focus groups, usefulness testing, a/b testing, and other research methodologies) as appropriate.
• Be accountable for delivering on agreed upon goals and outcomes for products, services and transactions across digital channels and platforms.
• Manage investments, innovation mix, prioritization, and tradeoff decisions among member experience, performance, and operational support requirements at the program or portfolio level.
• Attract, select, and develop top-tier Technology/Digital product management talent to continually maintain and transform USAAs digital/technology product offerings.
• Ensure technology capabilities align to architectural and system standards, promoting a consistent USAA approach to the development and deployment of global platforms and standards.
• Drive the economic success of the LoB through the growth of the digital/technology product portfolio(s).
• Oversee strategic alignment across company/staff agency product portfolio(s), initiatives, and investments.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Assistant Vice President – Next Best Experience, Member Experience Strategy

Full-stack Engineer

• Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain.
• Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning.
• Develop complex algorithms to solve business needs.
• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.
• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code.
• Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution.
• Identify system performance issues, to include technical debt, and optimize solution.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Software Engineer – Life ALIP

Analyst

• Analyze member and household performance to support partners in the lines of business and across the Association, including strategy teams.
• Support ad hoc analyses, performance reporting insights and data storytelling, and forecasting.
• Gather, manipulate and synthesize data to draw conclusions and make recommendations resulting in implementable strategies.
• Participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Apply advanced analytical techniques to medium to large scale business problems with impact to current and/or future business strategy.
• Deliver analysis/findings to influence mid to upper level management and drive business decisions.

Mid-Level Decision Science Analyst – Military Member Metrics

Operations

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
• Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
• Creates conditions for success removes obstacles, leads and champions change.
• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
• Handles escalations and makes appropriate decisions based on the policy.
• Facilitates and guides employees through skill identification and developing for career progression.
• Supports projects by serving as a subject matter expert.
• Hires, develops, and coaches claims employees for results delivery.
• Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Manager, Claims Operations – Auto Claims Complex

Data Analyst

• Analyze member and household performance data to support business partners across the Association, including strategy teams.
• Deliver ad hoc analyses, performance insights, member composition assessments, market sizing studies, and data storytelling that provide short-term and long-term strategic perspectives.
• Apply mathematical, statistical, and quantitative analytical techniques to transform complex data into actionable insights and recommendations.
• Gather, manipulate, and synthesize data from multiple sources, including member attributes, transactions, and behavioral information, to identify trends, evaluate opportunities, and support business strategies.
• Translate analytical findings into clear, actionable recommendations that influence decision-making across the enterprise.
• Participate in discussions with cross-functional teams to understand and collaborate on business objectives and influence solution strategies.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Decision Science Analyst I – Member Performance Analytics

Advisor

• Provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies
• Examine the work performed by stakeholders and vendor partners for any process or service failures identified within moderately complex complaints
• Execute the end-to-end lifecycle to resolve logged consumer complaints and deliver outcomes verbally or written to complainants, leadership, and, on occasion, to regulators
• Collaborate with stakeholders to apply knowledge of Function or Line of Business products, services, and processes to serve as a resource and advocate in the resolution of complaints
• Identify business process opportunities and develop summaries to mitigate risks and escalate process gaps
• Communicate effectively in multiple platforms with complainants, executives, legal, other internal and external stakeholders

Advocacy Advisor II

Financial Planning and Analysis

• Responsible for leading complex business challenges through financial forecasting, planning, and modeling
• Strategizes key financial areas including USAA's technology organization
• Advises team members on advanced financial analysis and complex financial processes
• Ensures all work is completed in compliance with regulatory requirements, company policies, and internal controls
• Leads, develops, and motivates the team to provide advanced analytics and insights around key business drivers
• Anticipates opportunities to tackle the most complex and/or unique business problems, providing proactive financial solutions
• Consistently interacts with senior management becoming their trusted advisor on all financial issues
• Makes recommendations to solve short-term, as well as strategic financial business problems
• Teaches and mentors others about complex financial processes, business drivers, and systems
• Reviews analysts' work and assists management in assigning tasks and managing workflow
• Leads initiatives to develop an integrated enterprise planning process from multiple companies and/or staff agency processes and technologies
• Directs analyses and guides the development, enhancement, and implementation of critical processes, programs, and technologies

Lead Financial Analyst – Technology

• Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain
• Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning
• Develop complex algorithms to solve business needs
• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions
• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code
• Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution
• Identify system performance issues, to include technical debt, and optimize solution
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Java/Full Stack Software Engineer

• Collaborate with cross-functional teams to understand business objectives and apply advanced analytical techniques to identify and solve business problems.
• Identify data sources, integrating and transforming disparate data, and developing robust analytical solutions.
• Translate findings into clear and compelling communication materials, utilizing data visualization techniques to present insights.
• Apply advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Incorporate visualization techniques to support relevant points of the analysis and ease understanding for less technical audiences.
• Thoroughly document assumptions, methodology, validation, and testing to facilitate peer reviews and compliance requirements.
• Deliver analysis/findings in a manner that influences mid to upper level management and drives business decisions.

Mid-Level Decision Science Analyst – Finance

General

• Conducts analysis of complex portfolios, strategies and trends on a regular basis and ad hoc analysis as required in response to internal, external and senior management inquiries
• Meets with third party managers and evaluates investment performance with respect to their mandate
• Makes recommendations on portfolio strategy
• Analyzes and recommends changes in portfolio positions and strives for continuous improvement in the efficiency of the analysis process
• Maintains ongoing dialogue and strong relationships with the Treasury, Tax, Accounting, Compliance, Enterprise Risk, and other areas to make sure that investment information is communicated in a concise and timely manner
• Advises senior executives, and other areas on matters regarding investment strategy, investment tax strategies, economic environment, and other business information to facilitate the financial strength of USAA
• Stays knowledgeable of the business, understands how financial market conditions drive investment performance
• Leads cross functional teams in strategy development and implementation of business solutions or key initiatives
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Lead Portfolio Strategist – Private Credit

Support Engineer

• Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems
• Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics
• Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support
• Assist and mentor team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings
• Manage broad functional projects and/or participate as a SME resource on larger initiatives to support business requirements
• Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership
• Maintain broad system knowledge, stay current on all system enhancements, identify training needs and implement plans
• Maintain broad business knowledge, stay current on key business strategies and initiatives and identify opportunities for support and enablement
• Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Provide insight, analyses, advice and recommendations to keep business on operational and financial plan
• Gather information, analyze data and trends to identify and implement business optimization opportunities
• Support team with assigned analysis, contribute in discussions of strategic options and recommendations
• Develop/advice on policies, standards, risk management and controls related to relevant processes
• Coach and provide on-the-job training for other team members
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures