USAA

Program Manager

• Works directly with Bank, Consumer Lending, Credit Card, Deposits, and Real Estate business teams to prioritize risk, compliance, control, and complaint management initiatives.
• Acts as the strategic lead for complaint insights, aggregating qualitative and quantitative complaint data across business lines.
• Serves as the voice of the customer by translating complaint themes, root-cause analyses, and risk indicators into actionable recommendations.
• Brings a data-driven approach to decision-making, issue management, and control oversight.
• Executes and supports risk and control self-assessments, control evaluations, automated and manual control testing, and ongoing supervision of first-line business controls.
• Responsible for identifying, documenting, tracking, and validating issues and control failures across business units.

Program Manager I – Bank

Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, prioritizes and accepts stories to support effective and compliant solutions while balancing investment and business value
• Owns and maintains a prioritized work backlog for one or more Agile teams
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps
• Partners with sponsors, stakeholders, and IT to facilitate the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area
• Partners with change partners to assist in preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk
• Leverages existing change management routines, as needed
• Adheres to required Enterprise processes, procedures, controls, standards, tools and templates
• Executes robust test plan (user acceptance testing, production validation)
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Development Product Owner – Intermediate Level, Life Insurance

Data Analyst

• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change
• Translates recommendation into communication materials to effectively present to various levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Remains informed on current data and analytics trends.

Senior Decision Science Analyst – P&C Underwriting Analytics

Facilitator

• Facilitates learning discussions, learning activities, coaching, and small group interactions
• Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities
• Identifies employee performance level and provides developmental feedback
• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions
• Maintains business and learning skills/acumen through skills update and professional development
• Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate
• Maintains accountability for performance results and learning solution effectiveness
• May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate
• Maintains continuing education records to include administration, coordination, and filing
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Property Facilitator – II

Director

• Underwriting is shifting from a static to a dynamic ecosystem powered by predictive models, advanced data integration, and automated decision engines
• Manage a team of individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets
• Serve as a cross functional expert, provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, etc.
• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Oversees the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Ensure product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
• Coach and develop employees belonging to the product development team, on an ongoing and real-time basis to drive maximum performance and engagement levels to achieve desired business results

Director – UW Capabilities and Tools

• Facilitates learning discussions, learning activities, coaching, and small group interactions.
• Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.
• Identifies employee performance level and provides developmental feedback.
• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
• Maintains business and learning skills/acumen through skills update and professional development.
• Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate.
• Maintains accountability for performance results and learning solution effectiveness.
• May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation.
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.
• Maintains continuing education records to include administration, coordination, and filing.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Auto Facilitator II

Sales Development Rep

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
• Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.
• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
• Manages budgets associated with programs and directs resources to the most critical functions, initiatives, or classes based on capacity and competing priorities.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Learning and Development – Direct Distribution Sales

• Define, champion, and drive the overall enterprise identity proofing and assurance strategy and roadmap, covering new member enrollment, identity re-verification, step-up proofing, and profile recovery, prioritizing capabilities that produce high-quality, authoritative identity signals while managing member friction appropriately.
• Translate business objectives, risk requirements, and member needs into detailed, actionable identity service requirements for technology, architecture, and design teams, encompassing the full identity lifecycle from initial proofing through ongoing assurance maintenance and identity signal reuse across enterprise consumers.
• Serve as the organization's subject matter expert on identity verification and identity fraud risk, with deep fluency in third-party identity theft patterns, synthetic identity fraud construction and detection, and the tactical methods by which fraudsters exploit enrollment and re-verification flows.
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.
• Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
• Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Identity Product Lead

Adjuster

• Adjust non-attorney involved soft tissue bodily injury claims
• Identifies, confirms, and makes coverage decisions on soft tissue claims
• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines
• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions
• Provides advice and sets expectations into next steps to members
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
• Supports workload surges and/or Catastrophe Operations as needed

Injury Adjuster

• Leads the implementation of strategic tasks that align programs with organization's business strategy and goals
• Responsible for developing multi-year business plans
• Works with program sponsors and cross-functional teams to evaluate, plan and develop scope and details of new programs
• Prepares reports providing stakeholders and management with status updates
• Ensures all team members understand how to work together, understand interdependencies, and complete program goals
• Assists in the development of performance metrics, dashboards and management tools
• Directs analyses, root cause identification and development of key work products
• Identifies potential new program opportunities to deliver integrated solutions
• Defines and maintains multiple program strategies based on business demand and ROI expectations
• Negotiates agreements, settles disputes equitably and diffuses high tension situations
• Mentors Program Managers in identifying benefits and defining alternatives across USAA programs
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates
• Drives the adoption and sustainment of changes within the organization
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Program Manager – Lead

Technical Product Manager

• Facilitates the discovery, delivery, and performance of digital and technology products and experiences
• Collaborates with internal stakeholders and partners to tackle complex problems
• Designs and drives implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences to drive KPIs and KRIs
• Employs User Centered Design and Design Thinking methodologies
• Develops the product strategy, vision, and goals and justifies decision-making

Senior Digital/Technical Product Manager

Support Engineer

• Provide data analytics services to the Corporate Communications and Public Affairs Office
• Assist business operations by collecting moderately complex data from a variety of internal and external sources
• Use statistical techniques to analyze data for trends
• Generate reports and visualize data for leaders to make informed decisions
• Conduct data analytics activities to provide insights for high profile initiatives
• Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
• Maintain broad system knowledge and stays current on all system enhancements
• Gather information for complex processes, analyze data and trends, identify root causes, and develop work products

Senior Business Support Analyst

Communications

• Lead and oversee strategic communications planning and implementation for CEO communications.
• Develop and execute strategies that advance the CEO’s priorities and strengthen engagement with key audiences.
• Counsel and support senior leadership with communications directives and executive positioning.
• Create strategies that employ communications tactics such as personalized CEO communications.
• Measure the effectiveness of communications strategies to ensure objectives are met.
• Develop and implement complex communications plans in support of business objectives.
• Build trusted relationships and work horizontally with business leaders and stakeholders.

Senior Communications Manager

Attorney

• Manages a team of Director(s), Trial Attorneys, and Legal Assistants within a specified state/region
• Identifies and implements procedures within the firm to enhance productivity
• Assures ongoing compliance, mitigation, and management of legal risks
• Accountable for implementing operational metrics, training programs, and technological solutions
• Leads multiple teams of attorneys providing Property and Casualty insurance defense services
• Identifies opportunities to improve operational effectiveness
• Analyzes case growth trends and market economic data
• Reviews, analyzes, and interprets data to identify trends
• Collaborates with Litigation Group leadership to provide effective and efficient legal services
• Develops and implements best practices for quality of work
• Builds and oversees a team of employees through recruitment and performance management
• Manages real estate lease renewals and decision making for office locations

Executive Director, Managing Attorney

Analyst

• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.