USAA

Business Operations

• Develops, sustains, and manages defined business processes through a structured approach.
• Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Assists with development of communication plans for customers and internal stakeholders.
• Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance.
• Identifies trends and opportunities for existing business process and proposes recommendations for enhancements.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Process Owner II

Security Engineer

• Lead a high-performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities
• Provide strategic oversight and governance of risk and compliance activities across the enterprise
• Ensure effective identification, measurement, monitoring, control, and reporting of key risks
• Guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels
• Drive cross-functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains
• Leverage deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making
• Oversee the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations
• Direct the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation
• Develop risk dashboards and reporting formats in alignment with risk appetite/profile

Director, Risk Management – Information Security

• Plan, direct and coordinate activities for moderately complex and complex processes
• Understand the process operating objectives, business rules, performance requirements, risks, and controls
• Develops, sustains, and manages defined business processes
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
• Develop communication plans for customers and internal stakeholders
• Utilize reporting, data, and analytics to measure process and project performance
• Lead solution development including business case / benefits substantiation

Business Process Owner – Intermediate

Project Manager

• Accountable for leading the organizational integration of Program / Project processes / methodologies to ensure complex, area-specific, or Enterprise-wide initiatives are in alignment with the strategic vision
• Provides thought leadership to develop and enhance enterprise program and project management methods, tools, and templates to deliver better client and employee experience
• Develops strong relationships with cross-functional key stakeholders by leading program steering committees with senior management and program sponsors
• Maintains awareness of current industry best practices and trends, and risk, legal, and regulatory changes in Financial Services and technical fields to provide effective consultation for business requests and project/program structuring activities
• Leads components of on-going operational planning and collaborates with other senior leadership or line of business stakeholders across business units to ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts
• Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the process execution
• Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance
• Establishes key metrics to measure success and influence internal project/program methodologies and approaches
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Program / Project Management – Life Company

Underwriter

• Underwriting is shifting from a static to a dynamic ecosystem powered by predictive models, advanced data integration, and automated decision engines.
• Our Underwriting Strategy and Capabilities team serves as the engine room for technological change for our personal lines of business.
• Leading tech-savvy teams to design modular, cross-product solutions.
• Managing the execution flow and multimillion dollar IT budget of our portfolio.
• Architecting our long-term strategic roadmaps.
• Accountable for developing new products and overseeing and managing the launch and maturation of new products into target strategic markets.
• Acting as a cross functional expert providing expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
• Responsible for the development of digital first products supporting the needs and risks of USAA Members.
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.).
• Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Conducting complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

Underwriting Strategy and Capabilities Director

Analyst

• Aggregate complaint data across lines of business and non-product categories, analyze trends through Association-wide analytics, and report findings out to demonstrate effective complaint management and early detection of risks
• Develop early warning system for systematic complaints, conducting root cause and trend analysis with real-time feedback loops, report on aggregated themes and member segments, and share the narrative of the data Complaints Program Office
• Formulate association-wide approaches to enhance complaint handling processes
• Collaborate with lines of business analytics and IT teams for alignment on complaint data strategies and requirements
• Develop standardized complaint analysis across the association to establish and improve on a quality diagnostic framework
• Utilize quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit
• Provide insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy
• Lead discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions
• Lead integration of the analytic strategy and business strategy
• Oversee efforts to identify key business assumptions and hypotheses around line of business strategy
• Continuously refine hypotheses and identify business questions to explore further
• Develop the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provide support to lower levels towards this effort
• Collaborate with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Apply expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
• Effectively influence and drive strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills
• Serve as a team lead and provide guidance and on-the-job training to team members
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Strategy Analyst Lead – Complaint Insights

Data Analyst

• Responsible for the development and implementation of multiple Data and Analytics sub-functions within USAA Bank Data, Analytics & Modeling
• Lead the short-term and long-term strategy and vision of the assigned sub-functions in support of Bank Business Risk & Controls (BBRC) strategic risk programs
• Working with business partners and peers to set objectives across the different sub-functions that align with enterprise strategies
• Oversee and coordinate the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners
• Responsible for successful end to end process of information management, analytics and delivery
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans
• Provide thought leadership and system thinking to influence relevant data, information, and application architecture decisions
• Leads data reporting to identify reporting opportunities, analytics, and complex projects

Director, Business and Data Analytics

Marketing

• Directly manages individual contributors and/or people managers within a subfunctional team
• Performs workload management and prioritization duties in support of operations for the functional area assigned
• Demonstrates executive level thought leadership, strategy development, and operational planning
• Applies subject matter expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives
• Leads broad functional projects
• Develops functional policies, procedures and guidelines
• Identifies opportunities and facilitates major improvements to processes and systems
• Performs highly complex tasks under minimal supervision and has discretion to deviate from established procedures and guidelines
• Serves in an executive leadership capacity and has responsibility for performance management and professional development activities for subordinate workers
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

ED, Marketing

General Counsel

• Independently provides legal counsel to senior leadership to support business objectives and lead regulatory, compliance and litigation risk to USAA.
• Leads sophisticated legal assignments with a high level of business impact and delivers appropriate solutions.
• Effectively communicates with partners and varying levels of leadership in both verbal and written forms.
• Produces clear and concise legal positions involving highly complex issues.
• Proactively collaborates across USAA and Legal and Advisory Services to mitigate risk.
• Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner.
• Anticipates potential or future legal and operational issues that present a risk to the organization and proactively engages with others to identify potential solutions.
• Regularly provides guidance to more junior attorneys and serves as a resource to others in Legal and Advisory Services.
• Provides leadership through cross-functional projects that have a material impact to USAA.
• Effectively manages outside counsel to obtain legal advice.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Associate General Counsel – Insurance Counsel

• Researches, analyzes, interprets, and applies complex federal and state tax laws and regulations
• Proactively makes recommendations to management
• Prepares and/or reviews complex Federal and state income, sales, premium, and information tax returns
• Leads high-risk tax audit issues
• Calculates and/or reviews forecasted and actual financial statement current and deferred tax amounts
• Proactively communicates tax impacts on performance measures and variances
• Prepares and/or reviews tax-related deliverables related to stress testing and risk management
• Research and advise business leaders on potential impacts from new and changing tax laws
• Advises on tax strategies within the department and/or the business

Senior Tax Analyst

Vice President

• Leads the design and execution of the technology enablement strategy in alignment with business objectives and regulatory expectations.
• Provides leadership across technology risk, program management, governance, resiliency, and strategic support functions.
• Role models USAA’s mission, core values, and desired behaviors, including fostering a strong risk-aware culture.
• Builds and develops high-performing teams, including succession planning and leadership development.
• Drives operational effectiveness across enablement functions, including governance processes, planning routines, and execution disciplines.
• Holds self and others accountable for outcomes by establishing clear roles, responsibilities, and performance expectations.
• Promotes a culture of accountability, transparency, and continuous improvement.
• Identifies and manages risks arising from technology operations, strategic initiatives, and organizational activities.
• Ensures risks are effectively identified, measured, monitored, and controlled in accordance with enterprise risk appetite.
• Ensures adherence to risk management and compliance policies and procedures.
• Leads the Technology Risk Management function, including governance, risk assessments, issue management, control oversight, and remediation tracking.
• Partners with Information Security, Enterprise Risk, Compliance, and Internal Audit to ensure aligned and effective risk oversight.
• Drives continuous improvement of governance processes, risk reporting, and key risk indicators.
• Leads the Technology PMO, including portfolio governance, prioritization, resource alignment, and execution oversight.
• Ensures technology programs and investments align with strategic priorities, financial targets, and risk requirements.
• Advances delivery methodologies and governance practices to improve execution discipline and speed to value.
• Provides executive visibility into portfolio performance, risks, and outcomes.
• Ensures operating models and governance structures support scalability, agility, and performance.
• Owns the enterprise technology resiliency strategy, ensuring readiness to withstand, respond to, and recover from disruptions and major events.
• Accountable for business continuity, disaster recovery, crisis management, and operational resilience across technology services.
• Establishes and maintains resiliency frameworks, standards, and governance aligned to regulatory expectations and industry practices.
• Ensures resilience capabilities are embedded into technology architecture, platforms, and service delivery models.
• Oversees the development, maintenance, and testing of business continuity and disaster recovery plans.
• Leads enterprise resilience testing, including simulations and recovery exercises, to validate readiness and response effectiveness.
• Drives improvements in recovery capabilities, including recovery time and recovery point objectives.
• Provides executive-level reporting on resiliency posture, risks, and remediation efforts.
• Leads coordination of response and recovery efforts during major incidents, including executive communication and prioritization.
• Partners across Technology, Information Security, Risk, and business functions to ensure aligned resilience capabilities.
• Ensures compliance with regulatory expectations related to operational resilience and continuity.
• Oversees resilience requirements for critical third parties and vendors.
• Drives organizational preparedness through training, awareness, and readiness programs.
• Interacts with or participates in enterprise governance committees, such as: Enterprise Compliance and Operational Risk Committee, Information Technology and Information Security Committee, Enterprise Business Continuation Committee, Enterprise Third-Party Risk Committee, Shared Services New Activities Approval Committee, Risk Council.

SVP Technology Enablement

Call Center Representative

• Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards.
• Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes.
• Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation.
• Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations.
• Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement.
• Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards.
• Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions.
• Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction.
• Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks.
• Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Director, Quality Management

Data Scientist

• Leads a team of AML professionals responsible for advanced analytical solutions that include predictive analytics, machine learning, simulation, and optimization techniques to support AML and Sanctions programs
• Influences the creation and execution of operational and strategic plans by leveraging deep technical acumen and in-depth understanding of business processes
• Influences IT and other areas to build major improvements to analytical processes and systems
• Maintains relationships with academic and industry thought leaders to ensure access to cutting-edge thinking and technologies
• Responsible for defining and innovating machine learning capabilities that enable business to meet strategic goals
• Collaborates with key stakeholders to gather, analyze, and determine data and information requirements
• Responsible for the exploration of promising new technologies, analytical methods, and data sources that have potential to add value to the enterprise
• Accountable for solutions that influence decision makers and drive change
• Builds and leads a high performing team of experts in advanced analytics
• Strengthens data stewardship, manages information risk, and collaborates in division and enterprise data and analytics leadership forums

Executive Director, Data Scientist – AML Modeling, Analytics

Actuary

• coordinate, prepare, and perform actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength
• performs routine work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management
• responsible for data compilation and analytical support including entering data and tables, running models, and generating reports
• participates in developing recommendations for model adjustments and improvements, when appropriate
• resolves less complex issues independently and identifies appropriate issues for escalation
• leveraging established processes, preparing reports, identifies and resolves data and reporting problems
• responsible for maintaining proper price level, price structure, data availability, model, and other requirements to achieve profitability and competitive goals
• monitors critical experience areas and identifies unfavorable trends
• identifies sources of gain and loss by product and assumption
• tests impact of assumptions and the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products
• ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Life Actuarial Analyst

• Leverages, applies and shares industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies
• Leverages banking product knowledge and critical thinking skills to lead analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers
• Leads and partners to deliver Bank credit risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating insights/recommendations to key stakeholders and senior leadership
• Leads the analysis of internal and external scores/data for use in identifying first party fraud
• Leverages industry knowledge and competitive benchmarking to lead, inform, and influence credit strategy development
• Proactively Identifies the need for and leads development of advanced and nuanced quantitative analysis based upon internal and external data sources to bring structure and clarity to ambiguous and challenging problems
• Responsible for the development, management, and presentation of comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management
• Leads the design and execution of complex financial risk sensitivity analysis
• Leads the creation and management of credit strategy infrastructure and ensures credit strategies are implemented as intended
• Applies expert programming and analytical techniques to analyze credit data
• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management
• Collaborates with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives
• Leads and coaches team to develop analytically derived insights and the lead to strategic plans with significant impact to business results
• Coaches and mentors other analysts and acts as a thought leader within the analyst community
• May have model ownership responsibilities and drive accountability for quantitative model requirement definition and/or implementation of advanced credit and/or financial modeling infrastructure
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures