USAA

Operations

• Work with MIAM Operations team and partner closely with stakeholders across the business
• Guide and facilitate cross-functional team members in fraud risk management workstreams
• Influence business strategies and solutions on fraud risk requirements
• Execute risk assessments with business partners and lines of business
• Identify operational inefficiencies and emerging fraud management risks
• Provide guidance on regulatory requirements and requests
• Manage and respond to regulatory requests
• Periodically brief executive management on projects and initiatives
• Serve as a mentor to peers and team members
• Develop and execute training plans tied to fraud risk management

Senior MIAM Operations Advisor

Analyst

• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Intermediate Level Decision Science Analyst – Member Value

Security Engineer

• Understands and applies policies and procedures displaying basic knowledge on operational matters
• Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management
• Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations
• Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports
• Controls access for employees and visitors, creates and issues credentials, and responds to policy violations
• Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus
• Enforces parking and traffic controls and composes incident reports
• Completes duty assignments and on-the-job duty position training
• Conducts post-related activities during special events and supports executive protection or law enforcement during incident response
• Documents shift activities, and ensures detailed information is passed on to team members
• Attends and completes all training sessions and responds to feedback from security management and the training team
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing
• Maintains current first aid training
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Protective Security Officer – Intermediate Level

Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Works with different technologies, internal and external to have oversight of development, testing and controls.
• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors other Product Owners.
• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Development Product Owner – Personalization, Next Best Action

• Formulate product, pricing, and sales strategy recommendations based on analysis of profitability
• Accountable for analyzing market trends and product performance for sustainable growth
• Responsible for defining business questions, providing insights to improve business performance
• Focus on Strategic Planning, Financials & Business Insights
• Develop recommendations to launch new products
• Collaborate with business partners to provide recommendations
• Approves and provides support in developing, editing and distributing product communications
• Partner with Marketing to define go-to-market and value proposition strategy of the product/feature

Product Management Director – Bank

• Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs
• Interprets performance results to inform product or sales forecast and planning
• Acts as product SME on features and services and collaborates with business partners to provide recommendations
• Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features
• Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features
• Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• Provides support in developing, editing, and distributing product communications
• Coordinates with relevant control partners to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
• Owns and manages weekly leadership cadence — agenda development, meeting facilitation, and follow-up accountability across the D&R POD
• Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible
• Leads consolidated executive reporting — including BLT updates, SVP readouts, and leadership communications — ensuring consistency, accuracy, and clarity
• Manages intake coordination and backlog visibility across the D&R initiative portfolio
• Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving

Product Management Manager – Bank

Director

• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
• Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
• Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
• Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
• Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center)
• Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
• Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Product Development – Value Delivery

• Responsible for development of digital first products supporting the needs and risks of USAA Members.
• Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.
• Develops and launches new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
• Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
• Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Develops and communicates the new product value proposition for the line of business across teams and levels of leadership.
• Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.
• Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch.
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Product Development – Value Management, Auto/Umbrella

Program Manager

• Lead and manage resources for efficient and effective program or work effort(s) management
• Responsible for departmental program oversight including mentoring and directing program and / or teams of project managers
• Ensure execution of efforts aligned with corporate strategies and plans
• Support cross-functional teams in the development and execution of change plans
• Manage overall program and / or discrete work efforts road map including multi-million-dollar complex programs
• Facilitate sequencing, prioritization, and scheduling for programs; manage program scope, schedule, and budget
• Provide consultation to program executives and senior management to plan and execute departmental programs
• Build and manage a team of employees through recruiting, development, retention, performance management
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Director, Program Manager – Insurance Sales & Service Portfolio

Underwriter

• Manage the daily operations of Life and Health Underwriting department
• Manage employees (underwriters) who underwrite individual insurance applicants
• Develop employees through regular coaching and feedback
• Execute process improvements and lead organizational process changes
• Proactively identify opportunities to improve operational effectiveness
• Respond to complex/sensitive customer Service complaints
• Represent department on action teams and other decision-making forums
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Manager, Life and Health Underwriting

Data Scientist

• Gathers, interprets, and manipulates complex structured and unstructured data to enable advanced analytical solutions for the business.
• Leads and conducts advanced analytics leveraging machine learning, simulation, and optimization to deliver business insights and achieve business objectives.
• Guides team on selecting the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes and peer reviews technical documents for knowledge persistence, risk management, and technical review audiences.
• Partners with business leaders from across the organization to proactively identify business needs and proposes/recommends analytical and modeling projects to generate business value.
• Works with business and analytics leaders to prioritize analytics and highly complex modeling problems/research efforts.
• Leads efforts to build and maintain a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Assists team with translating business request(s) into specific analytical questions, executing analysis and/or modeling, and communicating outcomes to non-technical business colleagues with a focus on business action and recommendations.
• Manages project portfolio milestones, risks, and impediments.
• Anticipates potential issues that could limit project success or implementation and escalates as needed.
• Establishes and maintains best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Interacts with internal and external peers and management to maintain expertise and awareness of cutting-edge techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to data scientists in modeling, analytics, computer science, business acumen, and other interpersonal skills.
• Participates in enterprise-level efforts to drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Data Scientist

General Counsel

• Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA
• Leads complex legal assignments with a high level of business impact and delivers appropriate solutions
• Effectively communicates with stakeholders and varying levels of leadership in both verbal and written forms
• Produces clear and concise legal positions
• Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner
• Proactively collaborates across USAA and the Legal and Advisory Services to mitigate risk
• Works effectively with outside counsel or contract professionals to complete assignments
• May assist more senior attorneys in providing advice and counsel on highly complex matters
• Ensures escalation of matters presenting more significant risk to more senior attorneys
• Serves as a resource to less experienced team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Assistant General Counsel – Litigation Counsel

Recruitment

• Provide specialized, high-touch administrative and operational support for the talent acquisition process for executive and business critical roles
• Manage complex interview scheduling across multiple time zones
• Coordinate logistics for in-person and virtual recruiting activities
• Maintain accurate candidate data within the Applicant Tracking System (ATS)
• Ensure timely communication among recruiters, hiring leaders, and candidates
• Orchestrate intricate coordination of complex interview schedules
• Provide concierge-style support to executive and highly specialized candidates
• Safeguard sensitive candidate information
• Initiate and manage comprehensive pre-employment background checks, drug screenings, and onboarding activities
• Provide direct administrative support to recruiters
• Monitor I-9 completion status
• Manage escalation or suspension processes for new hires
• Assist with preparation and maintenance of operational reports and recruitment/onboarding metrics
• Participate in process efficiency improvement initiatives
• Proactively identify and resolve potential scheduling conflicts
• Leverage technology and innovative solutions to optimize scheduling efficiency
• Provide training, coaching, and feedback to junior Recruiting Coordinators
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Senior Executive Recruiting Coordinator

• Provide decision support for business areas across the association.
• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to various levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data).
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (e.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (e.g.Certifications or advanced coursework).

Decision Science Analyst – Auto Modeling

• Translate complex business challenges into practical, data-driven solutions using statistical analysis, machine learning, simulation, and optimization techniques.
• Design and deliver scalable solutions that support internal decision-making and power customer-facing applications.
• Leverage expertise in databases, cloud platforms, and programming to develop advanced analytical models.
• Collaborate with peers to enhance internal tools and expand the organization’s library of data science capabilities.
• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develop scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Select the appropriate modeling technique and/or technology considering data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Communicate outcomes to non-technical business colleagues with focus on business action and recommendations.