Team Lead – Returns and Replacements

Varsity Brands

Team Lead for Returns and Replacements at BSN Sports providing service to assist with returns. Supporting team training and managing day-to-day operations in a remote environment.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective team training capabilities, with proficiency in SAP, QOE, MTS, and CRM order flow management. Possesses a solid understanding of team sports and actively participates in process improvement initiatives.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyTeam TrainingProcess ImprovementTeam Sports Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPQOEMTSCRM Order Flow ManagementMicrosoft OfficeMS ExcelMS WordMS OutlookMS TeamsProduct Knowledge

Soft Skills

Effective CommunicationTeam CollaborationProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

B2BVendor ManagementProcess Improvement

About the role

Key responsibilities & impact

Assist in training and staff development; demonstrate effective team training
Respond to questions from the team
Provide follow through to help resolve issues
Communicate team status and team issues to management (as necessary)
Identify and participate in process improvement opportunities

Requirements

What you’ll need

2-3 years customer service experience preferred
1-2 years at BSN Sports preferred
Proficient with Microsoft Office application proficiency (MS Excel, MS Word, MS Outlook, MS Teams)
Strong product knowledge
Demonstrated a high proficiency of SAP, QOE, MTS, CRM (Engage) order flow management, and Vendor B2B sites.
Team sports experience required
High School Diploma / GED; college degree (preferred)

Benefits

Comp & perks

Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
Access to Financial Coaching and member-owned Credit Union
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!