Veeam Software

Customer Success Manager

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
• Clearly communicate and sell complicated offers, internally and externally
• Prepare accurate forecasts, business analysis and sharing insights
• Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
• Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com)
• Keep impeccable Salesforce hygiene
• Manage inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Overachieve target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Customer Success Representative, German

Systems Engineer

• Drive revenue by serving as the technical expert on the Veeam Data Cloud platform, progressing deals by winning the technical decision on opportunities above $100K ARR and advising on smaller engagements
• Deliver deep technical presentations and tailored product demonstrations to customers, highlighting key capabilities in AI, ML, DSPM, and Microsoft workloads including M365, EntraID, and Planner
• Collaborate with sales teams to identify customer needs, design solutions aligned with customer objectives and industry best practices, and craft compelling solution recommendations
• Develop and execute Proof of Concept tests to validate the effectiveness and suitability of Veeam solutions in customer environments
• Create and maintain technical documentation including solution briefs, whitepapers, and best practices around restore orchestration and backup policy design
• Act as the voice of the customer by driving regular cadence with Veeam product teams to surface feature gaps, enhancement opportunities, and key technical issues from losses
• Deliver training to customers, partners, and Veeam sales teams on Veeam Data Cloud and data protection best practices, and support ongoing knowledge sharing across the global field sales organization
• Be able to travel a minimum of 30%

Senior Sales Systems Engineer, VDC M365

AI Engineer

• Lead agentic AI development, including multi-agent orchestration patterns, agent-to-agent protocols, and reliable tool use at production scale
• Own prompt engineering and evaluation workflows including structured outputs, hallucination reduction, and behavioral consistency
• Build and own MCP server infrastructure that exposes backup data to AI agents via the Model Context Protocol, enforcing tenant-aware RBAC, query constraints, and safe tool boundaries
• Define AI quality benchmarks for retrieval relevance, summarization accuracy, and agent reliability, and drive systematic improvements through eval-driven iteration
• Champion security and safety in AI systems, including adversarial prompt hardening, jailbreak resistance, data boundary enforcement, and OWASP LLM Top 10 awareness
• Tune AI workflows for performance, cost, latency, and observability across billions of documents in global regions
• Mentor engineers on the team, raise the technical bar, and contribute to architecture reviews and design decisions

Staff AI Engineer

• Facilitate and manage the preparation and review of the Group’s consolidated US federal corporation income tax return, applying technical expertise in US taxation of international operations including GILTI, FDII, Subpart F, and Foreign Tax Credits
• Review estimated payments for federal, state, and local income taxes
• Assist in the preparation of quarterly and annual consolidated income tax provisions under ASC 740, including ETR reconciliation, FIN 48 and uncertain tax positions, deferred tax assets and liabilities, and valuation allowance analysis
• Support SOX documentation and internal controls related to tax
• Monitor tax legislation, research tax issues, and provide tax planning ideas that impact the business
• Assist with examinations and audits of the Group’s subsidiary tax returns and interact with external advisors
• Support transfer pricing strategies and compliance as needed
• Identify and drive improvements in US tax compliance, reporting processes, and documentation, and participate in cross-functional tax and finance projects

Tax Manager – ASC 740

Manager

• Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam.
• Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events.
• Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing.
• Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool.
• Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos.
• Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility.
• Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives.
• Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets.
• Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals.
• Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.

Customer Advocacy Manager – APJ

Attorney

• Partner with Legal leadership to define and execute the Legal Operations roadmap, leading cross-functional projects end-to-end from requirements gathering through adoption and outcomes
• Own CLM platform administration, including workflow configuration, template and clause library governance, user access, and integrations with intake tools, e-signature, and CRM systems
• Administer the Legal matter management system, including intake and triage configuration, matter lifecycle tracking, outside counsel collaboration, e-billing, and spend tracking
• Define, maintain, and improve dashboards and KPIs — request volume, cycle time, SLA adherence, and exception rates — and translate data into actionable recommendations for Legal leadership
• Build and maintain centralized knowledge resources including process documentation, playbooks, and self-service guidance, and deliver training for Legal and business stakeholders
• Support Legal budget planning, outside counsel onboarding, and vendor operations in partnership with Legal leadership and Finance
• Develop and manage communications with external third parties, the Legal team, and the broader Veeam organization

Senior Legal Operations Manager

General Counsel

• Provide legal counsel on corporate governance matters, including board and committee practices, corporate policies, delegation of authority, and corporate formalities.
• Prepare and review board and committee materials, resolutions, consents, minutes, and related governance documentation; support the corporate secretarial function and governance recordkeeping.
• Oversee global legal entity structure and corporate housekeeping, including formations, dissolutions, reorganizations, and ongoing maintenance in coordination with Finance and Tax.
• Lead and manage legal workstreams for mergers & acquisitions and other strategic transactions, including structuring, due diligence, negotiation of definitive documents, and integration support.
• Draft, review and negotiate key transaction documents, including LOIs, purchase agreements, disclosure schedules, and ancillary agreements.
• Provide legal support for equity plans and equity-related corporate matters, including plan documentation, amendments, governance approvals, and coordination with HR/Total Rewards and Finance on equity administration support.
• Provide legal support for credit agreements and other financing arrangements, including negotiation and review of credit facilities, guarantees, security documents, and related closing deliverables.
• Support debt and equity financing transactions, including term sheets, diligence, negotiation of definitive documentation, and closing execution in partnership with Treasury/Finance and external counsel.
• Provide public company legal support, including advising on disclosure considerations and drafting/reviewing SEC filings such as Forms 10-K, 10-Q, 8-K and proxy materials (as applicable), in coordination with Finance, Investor Relations, and external counsel.
• Partner with internal stakeholders on disclosure controls, governance processes, and transaction-related communications and approvals.
• Maintain relationships with outside counsel; manage external counsel effectively to ensure high-quality advice and cost-effective support.
• Manage responding to queries in a timely manner and be able to accurately direct non legal queries to the relevant department.
• Develop and deliver trainings for employees and executives on a variety of subjects within counsel’s areas of responsibility.

Director, Corporate Counsel

Platform Engineer

• Design, build, and maintain observability pipelines using the Elastic Stack (Elasticsearch, Kibana, Fleet) across Azure and AWS workloads
• Develop and own SLO/SLI dashboards and error budget reporting for BaaS platform services
• Respond to and lead incident response for distributed, multi-tenant cloud workloads; own runbook creation, maintenance, and continuous improvement
• Build and refine proactive support tooling, including pattern analysis, tenant correlation dashboards, and baseline deviation alerting, to reduce reactive support burden
• Manage and maintain Elastic Fleet agent policies, enrollment health, and log streaming pipelines across Azure and AWS worker fleets
• Partner with SRE, R&D, and Proactive Support teams to close observability gaps, including tenant identification workflows and admin portal integrations

Senior Platform Engineer – Cloud Workloads

• Engage with end users and Veeam partners to establish and translate business objectives into technical requirements
• Create content and deliver presentation and demonstrations to varying numbers and levels of decision makers, virtually and in person
• Manage the technical evaluation stage of the sales process as a main technical advisor for Veeam solutions
• Providing pre-sales assistance to customers as they evaluate Veeam software (i.e. POCs, Hands-on Labs, Bootcamps)
• Record and maintain accurate and up-to-date details of customer and partner engagement activities on the CRM platform (Salesforce)
• Working closely with Veeam’s value-added resellers on training, joint meetings and building relationships
• Support lead generation activities such as events, webinars, user groups, etc.
• Working closely with Veeam Product Development and Engineering to provide customer feedback
• Active participation and collaboration with cross functional teams on various strategic initiatives that increases efficiencies and add long term value to the company (i.e. TCO & ROI calculators, hands-on-labs)

Sales Systems Engineer

• Working with sales to help secure and grow business with new and existing large end-user customers (Enterprise market), Cloud and Hosting Providers.
• Provide web-based and on-site demonstrations of Veeam product portfolio
• Work closely with Veeam¹s value-added Enterprise, Cloud and Hosting providers, including training, enablement, joint meetings, and relationships
• Provide pre-sales support and/or on-site installation assistance to customers as they evaluate Veeam software
• Together with sales colleagues build and maintain relationships with Enterprise customers and strategic alliance partners
• Provide input for and participate in Veeam marketing events

Enterprise Systems Engineer

Solutions Engineer

• Engage with sales teams in supporting sales opportunities from pre-sales through post-sales relationships
• Provide architectural designs and engage in large scale proof of concepts, technical alliance validations, and post-sales deployments supporting Veeam service delivery partners
• Provide subject matter expertise in the Veeam product suites to customers, partners, and internal Veeam teams
• Develop whitepapers, best practice guides, competitive analysis documentation, and compete strategies as required to support deployment engagements and sales opportunities
• Be an active contributor in the Veeam Community Forums
• Attend marketing and technical presentations representing Veeam at a subject matter expert level

Solutions Architect

Product Marketing

• Define and operationalize GTM plays for enterprise customers across key segments and industries
• Develop clear value frameworks aligned to enterprise buying groups (CIO, CISO, Data Leaders)
• Partner with sales leadership to improve deal velocity, win rates, and expansion
• Translate positioning and solutions into pipeline-generating programs
• Align closely with demand generation, partners, and customer success to ensure consistent execution across the funnel
• Support cross-sell and platform adoption within the existing install base
• Build enterprise-ready sales plays, messaging, and tools for complex, multi-stakeholder deals
• Develop battlecards, objection handling, and competitive positioning
• Actively support strategic deals and top accounts with tailored messaging and deal strategy
• Create repeatable frameworks for account targeting, segmentation, and deal progression
• Ensure global consistency while enabling regional flexibility
• Continuously refine GTM based on field feedback and performance data

Director, PMM – Enterprise GTM

Account Manager

• Develop and execute a comprehensive federal channel strategy focused on VARs and systems integrators supporting civilian, DoD, and intelligence community customers.
• Recruit, onboard, enable, and grow high-performing federal channel partners to increase pipeline and revenue.
• Build and maintain executive-level relationships with partners including, but not limited to, Raytheon, Lockheed Martin, Leidos, Northrop Grumman, and General Dynamics. Key resellers include TVAR, ThunderCat, RedRiver, FCN and Merlin.
• Collaborate with Veeam federal direct sales teams to align partner engagement with account strategies and territory plans.
• Drive joint business planning, partner marketing initiatives, and demand-generation activities.
• Provide training and enablement to partners on Veeam’s data protection, backup, ransomware recovery, and cloud solutions.
• Support complex federal sales cycles, including solution positioning, partner teaming arrangements, and contract vehicle alignment (e.g., GSA, SEWP, ITES, GWACs).
• Maintain accurate pipeline reporting, forecasts, and partner performance metrics within CRM systems.
• Ensure compliance with federal procurement regulations and Veeam partner program requirements.
• Represent Veeam at federal industry events, trade shows, and partner conferences.

Senior Federal Partner Manager

Accounting Manager

• Serve as the primary ASC 606 resource for complex arrangements, multi-element contracts, variable consideration, and contract modifications, including reviewing contracts to identify performance obligations, determine transaction prices, and document accounting conclusions via policy memos
• Own the end-to-end annual SSP evaluation, including data analysis, methodology updates, documentation, and auditor support
• Guide and validate revenue recognition rules applied to product SKUs, including understanding of Standalone Selling Price and its impact on fair value revenue allocation
• Collaborate with teams across Finance, Accounting, Billing, Deal Desk, Order Processing, Legal, and Corporate Technology to ensure accurate and timely revenue processing and reporting in line with company policies and US GAAP
• Manage month, quarter, and year-end closing activities related to revenue and deferred revenue, including reconciliations and variance analysis
• Support external audits by providing documentation and support for revenue and deferred revenue policies, transactions, and activities
• Contribute to projects aimed at automating and improving revenue processes and reporting, and continuously evaluate controls and compliance with SOX and internal policies
• Participate in cross-functional initiatives related to revenue, sharing insights and providing suggestions for process enhancement

Senior Revenue Accounting Manager

DevOps Engineer

• Get up to speed on VDC workloads, dependencies, and operational workflows by reading code, docs, and working with SMEs.
• Write and maintain runbooks, incident guides, and operational documentation.
• Support knowledge transfer and contribute to onboarding materials for the team.
• Participate in incident response including triage, investigation, mitigation, and postmortems.
• Help implement and maintain SLIs, SLOs, and error budgets defined by the team.
• Identify reliability issues during incidents or reviews and propose concrete improvements.
• Support high availability and fault tolerance work on Azure, including Azure Government.
• Close monitoring gaps by implementing instrumentation, alerting, and dashboards based on team standards.
• Contribute to toil reduction through automation and tooling improvements.
• Participate in on-call rotations.
• Work with IaC, CI/CD pipelines, and deployment tooling in compliance-restricted environments.
• Support testing, canary deployments, and release validation workflows.
• Implement changes to infrastructure and configuration following established patterns and review processes.
• Work with engineering, security, compliance, and operations teams to execute on reliability improvements.
• Communicate clearly about system behavior, risk, and status — in writing and in meetings.
• Raise blockers and gaps proactively; don't wait for problems to escalate.